Carglass® Sverige Reviews 

1,170
TrustScore 4 out of 5

4.0

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Company details

  1. Auto Glass Shop
  2. Auto Repair Shop

Written by the company

Carglass® är en del av Belron - en global koncern som är världsledande experter på lagning och byte av bilglas. Carglass® har över 100 verkstäder i Sverige, här hjälper vi dig att laga och byta bilrutor oberoende av bilmärke eller vilken årsmodell din bil har.


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4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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4.0

All reviews

(1,170)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Carglass in S:t Göransvägen 23

Carglass in S:t Göransvägen 23, 554 54 Jönköping delivers gives superb service. Friendly from the moment you meet them until you leave. Was recommended by a friend as a great place and I agree they are fantastic.

January 21, 2026
Unprompted review
Carglass® Sverige logo

Reply from Carglass® Sverige

Thank you for the fantastic review! We're glad you enjoyed our service and felt well taken care of. We appreciate your trust and hope to see you again if you ever need us in the future!

Best regards
Wiktoria, costumer service

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Rated 1 out of 5 stars

I haven’t seen worse !!!

I haven’t seen worse. Strong reflection and much more noise inside the car — clearly lower quality than what I had before.
Went back twice to complain. First they said the reflection would “go away with time” (not true). Then they asked me to step outside so I wouldn’t speak in front of other customers. Promised to contact me — no one ever did.
Business is not just about money — it’s about principles. This company showed neither.
Avoid if you care about quality or service.

June 13, 2025
Unprompted review
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Reply from Carglass® Sverige

Hi, Thank you for your feedback. We're truly sorry to hear about your experience. We're currently reviewing the case internally and awaiting a response from the responsible team. We’ll get back to you as soon as we have an update. Thank you for your patience while we work on this - we will be in touch as soon as we can.

Kind Regards
Sofia
Kundcenter

Rated 5 out of 5 stars

The visit exceeded my expectations!

Plenty of times to choose from, easily accessible (Kungsängen), order and order in the premises, good coffee, nice and knowledgeable personal, smooth insurance handling, very professional results (stone chipping), wiper blades included. The overall experience exceeded my expectations! I understand that the team in Kungsängen has been named the best CARGLASS Site several years in a row…

December 13, 2024
Unprompted review
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Reply from Carglass® Sverige

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us in Kungsängen. It’s wonderful to know that the booking process, coffee, and service from our knowledgeable team met your expectations—and that we were able to handle your insurance smoothly. We're especially happy to hear that you were satisfied with the professional results on your stone chipping and the added bonus of the wiper blades!

We’re proud of our team in Kungsängen, and it’s great to know their efforts have been recognized over the years. We look forward to welcoming you back whenever you need us!

Rated 5 out of 5 stars

Unique service and very qualified…

Unique service and very qualified personal.

October 22, 2024
Unprompted review
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Reply from Carglass® Sverige

Hi Wendy,

Thank you for your kind words! We're happy you enjoyed our service and qualified staff. Looking forward to serving you again!

Best Regards,
Sofia
Customer Experience Expert

Rated 5 out of 5 stars

Booking online was quite easy

Booking online was quite easy, the staffs were polite and welcoming and i didn't have to wait for long. It took less than 1hr to change the front windscreen (vindruta)of my car..that was quite amazing. I'm satisfied.

August 19, 2024
Unprompted review
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Reply from Carglass® Sverige

Hi!

Thank you for your feedback! We're glad to hear that booking online was easy and that you found our staff polite and welcoming. It's great to know that the windscreen replacement was quick and efficient. We're happy you're satisfied with our service!

Best regards,
Tara
CARGLASS

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Rated 1 out of 5 stars

Went for a small stone chip in the…

Went for a small stone chip in the windshield that was barely noticeable, they left Air between the fix and now its very noticeceable.

I feel very sad with the service!

July 1, 2024
Unprompted review
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Reply from Carglass® Sverige

Hej!

Vad tråkigt att höra om din upplevelse hos oss.
Om du har möjlighet får du gärna skriva till oss på nps@carglass.se och berätta lite mer om vad som hänt när du besökte oss. Vi tar till oss feedbacken och skulle uppskatta om du ville berätta lite mer .

Med vänlig häslningar
Kundcenter

Rated 1 out of 5 stars

Not pleasant experience

Booked time at Carglass Upplands Väsby, showed up to place to find out they are closed. Haven’t received information/sms that I need to rebook the time. Called and got rebooked to other carglass place and since it was further out I made sure to ask that I can get a car as they offer in some places to be able to drive back. Got a confirmation that I will have a car. Showed up to the other Carglass and there is no car. Not very pleasant experience! 👎🏼 when called CC got told there is not much they can do.

July 18, 2024
Unprompted review
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Reply from Carglass® Sverige

Hello
Very sad to read about your experience with us. If you have the opportunity, please write to us at nps@carglass.se and tell us a little more about what happened when you visited us. We take the feedback to heart and would appreciate it if you would tell us a little more.

Best regards
Gabriel
Customer service

Rated 1 out of 5 stars

Carglass damaged my Jaguar

Carglass damaged my car.

Paintwork at the back scuffed up (Carglass reversed the car into a wall?!). The windscreen wiper arms are no longer aligned properly so the blades no longer wipe in parallel after Carglass replaced the windscreen. I will have to take it into my Örebro Jaguar workshop at Hedinbil to repair the damage caused by Carglass.

I wish I could give Carglass.se a zero star feedback review. So grudgingly a 1 star review for a dreadful service.

November 10, 2023
Unprompted review
Carglass® Sverige logo

Reply from Carglass® Sverige

Hej
Vad tråkigt att läsa om din upplevelse hos oss. Om du har möjlighet får du gärna skriva till oss på nps@carglass.se och berätta lite mer om vad som hänt när du besökte oss. Vi tar till oss feedbacken och skulle uppskatta om du ville berätta lite mer .

Mvh Nadja

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Rated 1 out of 5 stars

Came to fix glass

Came to fix glass, they said i need to change it, so should I come next week, as they have to order it. Next week, when I came and left car, they called me and informed that they would not change it, as I tried to fix it myself, damage from stone and that they saw from the beginning, when I came first time and we discussed it. Rydsbilglas changed it without any questions. NOT recommend it!!! At least in Malmö.

October 13, 2022
Unprompted review
Carglass® Sverige logo

Reply from Carglass® Sverige

Hi
We are constantly working on improving ourselves. We appreciate your feedback and will pass this on to the relevant department.
Hälsningar
Kina
Kundcenter
Carglass

Rated 4 out of 5 stars

Very professional

The staff were very professional, helpful and qualified.
I would strongly reccomend their services as I have been given honest feedback on the issues I had with my car.

August 17, 2021
Unprompted review
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Reply from Carglass® Sverige

Helllo Shibu!

Thank you so much for your kind words. We are happy to hear that you are happy with our service. We would also like to thank you for sharing your experience with us.

Kind regards
Camilla
Customer Experience Expert
CARGLASS® Sweden

Rated 5 out of 5 stars

Professional and courteous staff

Professional and courteous staff, on time service. Easy to sort appointment and location. Great customer centric experience.

June 4, 2020
Unprompted review
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Reply from Carglass® Sverige

Hi,

Thank you so much for you feedback,

Hope you have a great summer
Best regards
Katya
Carglass

Rated 5 out of 5 stars

Very Good customer service, Quick delivery!

Very Good customer service over the phone and on the Hammarby Sjöstad Carglass rep. Very happy with delivery and quality of work.
Highly Recommended by Greg & Liliane.

February 19, 2020
Unprompted review
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Reply from Carglass® Sverige

Hi Greg and Liliane
Oh happy to hear about your great experience with our customerservice and with the branch.


Best regards
Anna
Carglass

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Rated 5 out of 5 stars

High level of professionalism and…

High level of professionalism and competence. Easy to make an appointment. I used them twice. Both times it was quick, easy, parts were available, good quality of work done.

January 21, 2020
Unprompted review
Carglass® Sverige logo

Reply from Carglass® Sverige

Hi, glad to hear that you were satisfied with our services and quality of our work

Best regards
Anna
Customer Service

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