Casino Rewards Reviews 

As of today I won't be gambling with casino rewards related casino's anymore I have had nothing but bad experiences with all of them,I am tired of the same results and of their useless staff I strongly urge others to follow suit

I have been with casino rewards for A couple years now, I finally won big,W Withdrawed it... Then was advised to upload my documents to verify my account, Once I had done that and my documents were approved.
With no warning or no release of my winnings or anything, I was automatically locked out of my account, not just the 1 Account. ALL MY CASINO REWARDS Accounts 🤦🏼‍♀️
Why would that be??? Does anyone know :/ and is there A way I can resolve it, so I can get my winnings?

Also, For improvement.... It would be Helpful if the crhelpdesk Team could answer our enquires just as much as riskmanagement
Because, Risk management Team takes A few days just for A typical response. Where the support team will respond back,in A few hours or so.

New games added weekly at Casino rewards casinos, they seem to get better all the time. Easy withdrawal from my account. No fuss, and fun place to play

What used to be great is not, barely a bonus, with all the competition out there online you would think they would be upto par. I've played here 8 yrs and now slowly declining playing. Hopefully they read these reviews to reinstate their once good standing.

This is the only gaming site where because I was being responsible and spending money on priorities such as rent groceries family and didn't have extra to gamble with I had money taken and my account closed. They preach responsible gambling but steal and punish you if you practice responsible gambling. And is the only casino that operates in Ontario that takes 3-5 days to pay out . My guess is so you reverse your winnings so they don't have to payout. I see ads saying they are the highest win rate guaranteed I highly doubt that and I will be willing to guess that their financial records would back that up. Bottom line these people are absolutely disgusting with the attitude and actions. Never have I been punished for putting my financial priorities ahead of gambling or any entertainment source in my life. Igaming please shut them down

I have found the support at casino rewards to be responsibve and helpful. Their games also rock. Happy player right here

Do not trust Grand Mondial or the Casino Rewards group. They use predatory marketing tactics to entice players and then lock up your earned VIP points behind fake automated flags.They sent a physical coupon to my house for a $10 free offer, which successfully credited to my account as VIP points. However, the exact moment I tried to redeem those points into my casino balance, a massive red screen popped up accusing me of "promotional abuse" and locked my funds. When I contacted customer service about it, they vaguely told me I just need to "play my favorite slots like normal" to unlock them.That is a complete joke. Telling me to just keep gambling my own money to unlock an unsolicited flyer THEY mailed directly to my home address is ridiculous. I just made a qualifying cash deposit a few days ago to keep a loyalty streak (which also glitched out and froze on my interface). They are systematically holding players' earned loyalty points hostage as visual blackmail to force you to play through your own cash or deposit more.I refuse to feed any more money into this platform. I have already filed a formal dispute with their helpdesk and submitted a deceptive marketing report to the AGCO. Save your money and play at a site that actually honors its loyalty program

I like the VIP program at casino rewards. The fact that my points go with me across all of their casinos is a big plus for me as I play at 3 of their casinos. The program rewards play well, one of the better programs I have seen

I have been a LOYAL customer to Zodiac Casino, Luxury Casino, Classic Casino, Quatro Casino for more than 10 years. I used to win $1500, $2000 etc and now I cant even win $200. They let you win in the beginning and then they just TAKE. Then they show you all the "players" that have won $100,000 and $250,000 etc. Such BS. I would have given this casino a 5 star rating but now they get -5. Stay away

I play at Luxury casino which is part of casino rewards group, the highest win rate guarantee led me there and I have been happy playing there since I started

Everything is fine...just more games like in real casinos should be there...that's why i give it 5 stars 😜

I have been playing at casino rewards for over 5 years now. I have tried several of their casinos, all are just as good as the other, just different sign-up bonuses available. For me, I just want to be playing at a casino that I feel is safe and trustworthy to play at first of all, and then has a great selection of games for me to play. Casino rewards checks all of these boxes and more. The fact they have been around for so long (they just had a big promo to celebrate their 25 years in the biz) is a testament to their understanding of their players needs, and also good a sign of a well run business. The games they offer are great and they seem to be adding new ones into the casino on a weekly basis now. I will continue playing at casino rewards casinos as long as the quality of service and games remains.

Temporary suspension on free VIP points i got in a promotional in the mail. This is the 2nd time I got a temporary suspension while trying to redeem the points. Tried to talk to your support team and they are all chatbots with auto set prompts which doesn’t answer any of my questions which is bizarre. Because whenever I post on this Trust pilot. Your response to me is to talk to chat support. I have many times. They don’t and cannot resolve the issue. Your company is a big rip off too. I opted into the %100 match bonus. When I tried to go redeem the vip points. I had a temporary suspension for the vip points I just paid for. Absolutely embarrassing of a website/company.

I don't know what's going on with this casino, but lately there have been numerous issues. Too bad; been there a long time. I suspect many will leave Casino Rewards. Issues; A) If you win; don't return for a while - strange things occur after they pay you out (if you get that far) It doesn't even have to be a huge winning B) Have you ever been booted out after making a deposit? Usually happens while playing a game and hitting a bonus round; get booted out or the screen flips showing you have a Zero balance after just having made a deposit??? I thought I was losing my mind. Somehow I had two separate screens. Logged out and logged back in after clearing cookies and my account magically appeared again showing the deposit I made. Something seriously wrong here. Then when you inquire as to what was happening it's your browser or some other silly excuse for your experience. C) You made numerous deposits and finally cash out a small winning - I waited 6 days at which time I received an email advising my account wasn't set up for auto deposits. Checked my account - no problem. Sent them a screen shot of a dollar I had transferred via e-transfer. Then receive an email advising that they will try again but I now have to wait another four days to get it. D) Screen flipping during a bonus round or doesn't load (screen freezes) Again, they tell me its my browser E) This happens alot - Location Check - Tell me I am not playing in Ontario and get booted out F) my account is in Ontario and has been since day 1. They should know; they have taken a lot of funds from there. I would caution you from playing at this Casino. I know at this point I will not be returning there. I will buy lottery tickets instead.

Have been able to gamble when self-excluding countless times. Have put in a complaint, and there has been no response; I have now gone through Resolver, still no response. UPDATE. Got back to me and did handle my complaint fairly considering I'm part to blame, customer service can't complain about as kept me updated and live chat are helpful aswell

Love casino rewards. They been around for a long time, so I trust them more than order casinos

Casino Rewards WAS my #1 choice when it came to online casino platforms for pretty close to 10 years. Well in the last 3 months, I’ve had more issues then I ever had since I joined. I opt in to the promotions, pay the amount due, get awarded VIP points…. Then get a temporary suspension so I’m unable to redeem those points. It’s happened twice now and when trying to discuss this with someone I’m thrown into a constant loop of an automated response which provides no resolution! It’s really unfair and not an acceptable way to treat a paying customer

This is the 5th day reporting back on the issue. Can’t redeem the VIP points and the chat support bot isn’t very helpful at all. I specifically stated I wanted to talk to a real person. They won’t transfer the chat to your colleague. I seen most people have been experiencing the same issue. I will not deposit anymore money into your bullshit site. That’s what the chat bot said is to keep depositing to get my VIP points? That’s bullshit. Now don’t tell me to go back to that chatbot because it gets me nowhere. How do I tak to a real person without having to interact with the chatbot?

support@crhelpdesk. com <<<—- this isn’t very helpful at all so don’t suggest it anymore. I need valid answers. Very disappointed in your website. It’s getting ridiculous now.

I have been playing for over 10 years, I opt in for a 100 percent bonus and when I wanted to redeem my points it said it was suspended and I tried for days and it was always suspended. I will not put another deposit here. The only reason I came back was the bonus and got scammed out of that as well. Shame on casino rewards for misleading people to play here.