CasinoMax Reviews 

71
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Your Withdrawl time is way too long I have been waiting still no $ today and. I have another pending. I should have to start the process all over if I resist part of my withdrawl

Company replied

Rated 5 out of 5 stars

Customer service is excellent. Payout was quick after verification. Will definitely come back! Support desk is responsive and very helpful. They didn't make me jump through so many hoops as others.

Company replied

Rated 1 out of 5 stars

No idea where all these 5 star reviews are coming from. This casino and it's sister casinos are an honest to God money grab. That's it, point blank. Bonuses pay zero dollars 99% of the time. Unless yo... See more

Company replied

Rated 5 out of 5 stars

The withdrawal experience is quick and easy. You are good at keeping the player updated on the process and your needs.

Company replied

Company details

  1. Casino

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3.7

Average

TrustScore 3.5 out of 5

71 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(71)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Your Withdrawl time is way too long I…

Your Withdrawl time is way too long I have been waiting still no $ today and. I have another pending. I should have to start the process all over if I resist part of my withdrawl

July 12, 2026
Unprompted review
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Reply from CasinoMax

Hey Robin, congratualtions on your win! I can see your winnings have now been approved! A massive congratulations once again

Rated 5 out of 5 stars

Casinomax and it's sister sites are the…

Casinomax and it's sister sites are the only online casinos I truly trust! They are fair and honest and have great bonuses! The only thing I would change is for them to have instant payouts with crypto!

June 11, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your review and feedback Carrie!

Rated 5 out of 5 stars

As ALWAYS… Great

As ALWAYS… my interaction with the chat people was great. Very polite, helpful and professional. Gettin a good sized win AWESOME .

June 5, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your review and congratulations on your win!

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Payout was quick after verification. Will definitely come back! Support desk is responsive and very helpful. They didn't make me jump through so many hoops as others.

May 27, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your kind words!

Rated 5 out of 5 stars

just when i was about to call it quits…

just when i was about to call it quits on trying online casinos i came accross CasinoMax and i cannot put into words how happy i am to have found them, finaly someone i can trust and dont use bots to do 99% of their work. ive even talked on the phone with support! which is rare for online casinos if you arent aware....super nice and friendly and honored my payout to the T. 10 stars in my book

-Dbugin

May 25, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your kind words Ryan!

Rated 1 out of 5 stars

I won $4000 as a payout from a cash…

I won $4000 as a payout from a cash bonus play. Well when I went to collect after verifying my account and after them sending me congratulation emails all of a sudden I get an email that says sorry we can only give you $1000 in small print it says on the cash bonus, you can’t get that much in the small print that nobody can actually read and see I still don’t know where it is and it doesn’t matter it’s just that I think it is totally unfair to do that. Why would I discontinue playing knowing that I’m not going to get that money they just wanna give you a chance to continue playing so you can lose it and not get any of it. I’ve been a longtime customer and I am a senior citizen and maybe don’t read the fine print like I should not just with this casino with their other parent casino called roaring 21. I thought it was horrible what they did by misleading me so beware if you’re on bonus place stop playing as soon as you can because you won’t get all your money and not only that you won’t find out until it’s time to collect good luck

May 21, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your feedback, Carol.

After reviewing your account, I can confirm that the winnings in question were generated from a Max Cash Out chip. As a result, the applicable Max Cash Out terms do apply to these winnings.

I understand this may be disappointing, and I sincerely apologize for any inconvenience this has caused.

If you ever have any questions regarding bonus terms or would like any promotions explained in more detail, please don't hesitate to contact our Casino Hosts, who will be more than happy to assist and clarify any terms for you.

Thank you for your understanding, and please let us know if there is anything else we can help with.

Rated 1 out of 5 stars

Shady

Shady. I won a little bit, and they paid. Then I won a little more........and now there was verification issues. CAH MON, MAN! Be real and stop the nonsense if you claim to be legit. FOOF!

May 21, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your review, if you could please reach out to our 24/7 casino hosts for any verification queries they will be more than happy to help

Rated 5 out of 5 stars

Great

Great , friendly and attentive staff , never had a bad experience there

May 16, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your kind words Stephany!

Rated 5 out of 5 stars

Hello my name is Jennika and recently I…

Hello my name is Jennika and recently I won pretty big at this casino. I've played with them since 2024. Never had a issue with customer service, never had a issue with withdrawals. As long as you read the terms follow the rules the casino itself is one of the best I've played at. I recently lost my mom and they processed my first payment as well as offered kind words to. Do NOT believe the bad reviews. I am in the US and I love this casino.

May 13, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your kind words Jennika

Rated 1 out of 5 stars

No idea where all these 5 star reviews…

No idea where all these 5 star reviews are coming from. This casino and it's sister casinos are an honest to God money grab. That's it, point blank. Bonuses pay zero dollars 99% of the time. Unless you like paying for someone else's Lambo or their mansion by the sea, don't waste your time or money. It's not even close to a good time. Go play Mario Cart, I guarantee you will feel better. It's a legitimate joke. "Random Generated" hahaha, nothing random about their thievery, read the one-star reviews, those are real people.

April 2, 2026
Unprompted review
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Reply from CasinoMax

Thanks for your feedback—we’re sorry to hear you feel this way about your experience. We appreciate you taking the time to share your thoughts.

To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running tens of millions of games and examining their results.

Rated 1 out of 5 stars

This RTG casino uses the lowest RTP…

This RTG casino uses the lowest RTP model that RTG provides.

Most other RTG models are 94%ish

They offer 3 models. Casinomax uses the 91% rtp model.

Do not deposit here. The odds of you winning are extremely decreased because of the RTP settings.

This includes casinomax, slotsninja, slotsroom, roaring21 and cherryjackpot.

Avoid.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

once you are verified with a 35 dollar…

once you are verified with a 35 dollar deposit you will get paid for your winnings in a timely fashion. games are fun and. customer service is outstanding.

February 11, 2026
Unprompted review
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Reply from CasinoMax

Thanks for your kind words!

Rated 5 out of 5 stars

I recently had some luck at Casino Max

I recently had some luck at Casino Max. Their withdrawal process was very easy and customer service very helpful. Getting my account verified was easy as well. Will be my Online Real $$ Casnio of choice for my future gambling needs!!

January 5, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your kind words and congratulations on your win!

Rated 1 out of 5 stars

worst bonus freespin

I received 40 free spins on Facebook and Instagram at CasinoMax.

After meeting the bonus requirements,

my balance was $45.

I tried to make a withdrawal, but it was rejected.

The reason was that the minimum withdrawal was $50.

The dashboard stated the minimum withdrawal was $30 via Bitcoin.

And after KYC,

The final step in verifying your account is to make an initial deposit of $35 or more. You can do this through the casino cashier screen. (Make sure your playable balance is under $1.)

I feel like I've wasted my time and effort.

The free spins bonus should be removed. If a deposit is required,
Or bonus must be locked like other sites.
That is, must use real money to withdraw the bonus funds.

I'm not lying, this actually happened to me.
I still have the conversation in my email.

my username dappsgamers9005226478
i send my kyc rejcted with full fill req
It seems like it's really difficult to get free wins.

Even though I use the same KYC documents on sites like STAKE, BC, and Hunny, they don't accept my KYC here.

January 2, 2026
Unprompted review
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Reply from CasinoMax

Thank you for your feedback, if you could please provide your casino username we would be more than happy to take a look into this for you

Rated 4 out of 5 stars

CasinoMax offers the best online gaming experience

I've played at CasinoMax and their sister casinos for over a year. There are pros and cons, that I feel are worth sharing.
Pros:
1. Thorough identity verification process, including documents and even a personal phone call, which helped me feel confident about deposits.
2. Optional Lobby Jackpot- I love this, and have won several times. There is no playthrough requirement or max cashout for winnings.
3. Fast and knowledgeable live chat agents. These guys and gals answer every question, no runaround or gaslighting like you get at some online casinos.
4. They are a licensed group of casinos.
5. Lots of deposit bonuses available.
Cons:
1. High playthrough requirements on all bonuses. 40X makes it time-consuming and highly unlikely to cashout as a winner.
That being said, it's not required to use their bonuses. Clean deposits don't have any playthrough requirements.
I do wish they offered a No Rules bonus, which many other casinos do offer.
2. Payouts take too long. Bitcoin withdrawal states "48 hours".
My most recent withdrawal request was sent on a Wednesday night. I didn't receive funds until the following Wednesday.
They do not include weekends, but that aside, Monday would be a reasonable amount of time. Assuming it was late Wednesday when submitted, all day Thursday, all day Friday, Monday was well over 48 hours.
Instead, it was approved on Monday around noon. Great, but when I still hadn't received at 10pm, I reached out to chat and was told "48 hours from approval". So, I did receive my funds on Wednesday.
There are other casinos that pay in less than 30 minutes, so I don't understand why it takes a week here.
Overall Opinion:
This casino's integrity keeps me coming back, because even though it takes a bit more time for payout, I feel confident knowing that my winnings will be paid.
They treat customers with respect and appreciation, reward regular play with free spins bonuses or free chips, and overall, awesome online gaming experience.
Their Blue Rewards Card is a great feature also.

September 17, 2025
Unprompted review
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Reply from CasinoMax

Hi Angel, we really value your thoughtful feedback and long-term support! It’s players like you who help us grow and improve, Your feedback will help us create a better experience for everyone.

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