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Brownmed, Inc. Reviews 

555
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating discomfort and pain. Many people also highlight the excellent customer service, noting prompt and helpful responses when issues arose. Consumers appreciate the quick delivery and easy ordering process, often receiving their items in good condition and on time. However, some customers also noted occasional issues with delivery, including packages being lost, delayed, or not shipped to the requested address. A few other people also felt that product sizing could be inconsistent or that the compression level did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness, with many praising... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting that products are well-made, durable,... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy and simple, with... See more

Delivery service

Clients share positive opinions on delivery service, with many praising quick delivery times and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially I had difficulty with placing my order and did not receive confirmation that the order had been placed, so I started over. Then I discovered that two orders had been placed. However, when... See more

Company replied

Rated 5 out of 5 stars

Condition: arthritis in right ring finger. Use of hands: housework & landscape maintenance. Experience so far: these gloves are going to come in very handy. They stretch, but not too much. They... See more

Company replied

Rated 5 out of 5 stars

Jean K on the customer service team is fantastic. I measured my hand wrong and ordered compression gloves way to too small. I submitted online for the RMA number to do an exchange, but I didn't hear a... See more

Company replied

Rated 4 out of 5 stars

I received the product that I ordered promptly—within a week—but I was not informed during that ordering process that the package would be shipped to my home in stead of to my post office box as I req... See more

Company replied


Company details

  1. #8 of 17 best companies in Medical Equipment Manufacturer
  2. #20 of 32 best companies in Medical Supply Store

Written by the company

Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

555 reviews

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Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(555)

112 reviews in the last 12 months

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Rated 2 out of 5 stars

Sizing info is wrong

Sizing info is wrong. Used their guide and the item was too small. Gave item away.

June 29, 2026
Brownmed, Inc. logo

Reply from Brownmed, Inc.

We're sorry to hear the sizing didn't meet your expectations. Our team has reached out to you directly to better understand what happened and see how we can help. We appreciate your feedback, as it helps us improve our sizing information.

Rated 5 out of 5 stars

Great Products and Service

So happy I have found the Brownmed website to order my heel huggers. I have been using them for many, many years, and always ordered on Amazon. Lately they have been out of stock, and ordering from Brownmed has been so easy. Service is great and they keep me updated on my order. Love their products and their service.

June 28, 2026
Rated 5 out of 5 stars

Sizing chart for compression gloves was…

Sizing chart for compression gloves was helpful. Product was very helpful for the condition.
Prompt delivery.

June 23, 2026
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Reply from Brownmed, Inc.

Thank you for your wonderful review! We're so glad our sizing chart helped you find the right fit and that our compression gloves have been helpful for your condition. We also appreciate your kind words about our prompt delivery. Thank you for your support!

Rated 5 out of 5 stars

Helps reduce aching my my hands

Condition: arthritis in right ring finger.
Use of hands: housework & landscape maintenance.
Experience so far: these gloves are going to come in very handy. They stretch, but not too much. They reduce the aching in my right hand.
Seller: quick response with shipping. Gloves are correct size. Reasonable price.
I have already recommended these to my daughter-in-law! Thanks for the good product.

June 20, 2026
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Reply from Brownmed, Inc.

Thank you so much for your thoughtful review! We're delighted to hear our gloves are helping reduce the aching in your hand and that the fit, quality, and shipping met your expectations. It means so much that you've already recommended them to your daughter-in-law. Thank you for your support!

Rated 5 out of 5 stars

When item wasn’t available for…

When item wasn’t available for immediate shipment, a satisfactory substitute was sent with credit for 2 day air delivery.

June 19, 2026
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Reply from Brownmed, Inc.

Thank you for your kind review! We're glad we could provide a suitable replacement and make things right with the shipping credit. We truly appreciate your understanding and your support!

Rated 5 out of 5 stars

My experience was great in the ordering…

My experience was great in the ordering portion of this process, however, I recently tried on the Knee Sleeve & it's too big. The quality of the sleeves are awesome. FYI: I did take a clothe measuring tape before I ordered them and the tape indicated what you guys said should be "X-Large". Can I return them and get the next smaller size?

June 3, 2026
Rated 5 out of 5 stars

Gloves that help take the pain away

The gloves came quickly and when I ordered the wrong size, they quickly sent me a replacement pair with no fuss!

June 4, 2026
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Reply from Brownmed, Inc.

Thank you for your kind review! We're so glad to hear your gloves arrived quickly and that our team could make the size exchange easy. We appreciate your support and hope you enjoy your new gloves!

Rated 5 out of 5 stars

The wrist rest has been helping me for…

The wrist rest has been helping me for years--this was a replacement of a seven-year-old version! Product was exactly as described and came on time. I wish it had been part of the inventory of the company my employer uses for office supplies, but it was worth paying for it myself! The wrist rest has been helping me for years--this was a replacement of a seven-year-old version!

June 2, 2026
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Reply from Brownmed, Inc.

Thank you so much for your wonderful review! We're honored to have been helping you for the past seven years. It's great to hear your replacement arrived on time and met your expectations. We truly appreciate your support and hope your new wrist rest serves you just as well for many years to come!

Rated 5 out of 5 stars

How great your customer service is and…

How great your customer service is and the quality of your product!

May 31, 2026
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Reply from Brownmed, Inc.

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and that you're happy with the quality of our product. We truly appreciate your support!

Rated 5 out of 5 stars

product well made, not sure i like

shipping little slow.
product well made nice quality
not sure if too tight, have to take my rings off when i put them on because hurting hands when on w rings. Not sure if i will use because of the above.

May 26, 2026
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Reply from Brownmed, Inc.

Thanks for your review! We're so happy to hear you love the quality. Sorry to hear about the shipping time and the fit. If there's anything we can do to help, please don't hesitate to reach out to our support team.

Rated 1 out of 5 stars

Money not returned still! My account was charged before the order…

My account was charged before the order was even checked. Then found to be out of stock.
It’s been weeks and my money has not been returned yet! Crappy way to do business.

May 27, 2026
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Reply from Brownmed, Inc.

We're sorry for the frustration this experience caused. Unfortunately, the item you ordered was found to be out of stock after your order was placed, and we understand how disappointing that was.

We can confirm that your refund has now been processed, and we have also reached out to you privately regarding this matter. We appreciate your patience and the opportunity to resolve the situation.

Thank you for your feedback.

Rated 5 out of 5 stars

I sought out a particular product that…

I sought out a particular product that had the highest quantity rating, nothing less for Momma. That’s huge that you had exactly what I was looking for. Most importantly,communication!!!
When the staff realized that there was a delay from their supplier, you reached out to me proactively, to let me know and to offer me an immediate refund. Because you reached out to me before I knew there was an issue and communicated, of course I was willing to stay the course with you.
I will be ordering from you again, gladly. I’m proud to be able to write this most positive review. Thank you for your excellent customer experience.

Sincerely, Charles Smith

May 26, 2026
Rated 5 out of 5 stars

Great product + family business

I love the product (using it as I type this) and love that you're a family business.

May 22, 2026
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Reply from Brownmed, Inc.

Hello,

Thank you for the wonderful review! We're so happy to hear you're loving the product. As a family business, your support means the world to us. Thanks for being a customer and for taking the time to share your experience!

Rated 5 out of 5 stars

I highly recommend

I ordered compression gloves from them using the online chart to find my size. They arrived quickly and are a perfect fit.

They are definitely helpingwith my arthritis.

I highly recommend.

April 5, 2026
Brownmed, Inc. logo

Reply from Brownmed, Inc.

Thank you so much for your wonderful review and recommendation!

We're happy to hear that our sizing chart helped you find the perfect fit and that your compression gloves arrived quickly. Most importantly, we're so pleased to know they're helping with your arthritis.

Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!

Rated 5 out of 5 stars

it was the correct product delivered on…

it was the correct product delivered on timr

May 9, 2026
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Reply from Brownmed, Inc.

Thank you for your review!

We're pleased to hear your order arrived on time and that everything was exactly as expected. We appreciate your support and hope to welcome you back again soon.

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