Initially I had difficulty with placing my order and did not receive confirmation that the order had been placed, so I started over. Then I discovered that two orders had been placed. However, when... See more
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Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!
1300 Lundberg Dr W, 51360-7246, Spirit Lake, United States
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Replied to 90% of negative reviews
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Sizing info is wrong. Used their guide and the item was too small. Gave item away.
Reply from Brownmed, Inc.
So happy I have found the Brownmed website to order my heel huggers. I have been using them for many, many years, and always ordered on Amazon. Lately they have been out of stock, and ordering from Brownmed has been so easy. Service is great and they keep me updated on my order. Love their products and their service.
I’ve used the splints for many years. They are excellent.
Easy to set up and product is built with strong materials. With the wheels that lock it became exceptionally handy.
Sizing chart for compression gloves was helpful. Product was very helpful for the condition.
Prompt delivery.
Reply from Brownmed, Inc.
Condition: arthritis in right ring finger.
Use of hands: housework & landscape maintenance.
Experience so far: these gloves are going to come in very handy. They stretch, but not too much. They reduce the aching in my right hand.
Seller: quick response with shipping. Gloves are correct size. Reasonable price.
I have already recommended these to my daughter-in-law! Thanks for the good product.
Reply from Brownmed, Inc.
When item wasn’t available for immediate shipment, a satisfactory substitute was sent with credit for 2 day air delivery.
Reply from Brownmed, Inc.
I use my hands constantly all day long. The compression gloves keeps my hands free of cramps and Charlie-horses all night long!
My experience was great in the ordering portion of this process, however, I recently tried on the Knee Sleeve & it's too big. The quality of the sleeves are awesome. FYI: I did take a clothe measuring tape before I ordered them and the tape indicated what you guys said should be "X-Large". Can I return them and get the next smaller size?
The gloves came quickly and when I ordered the wrong size, they quickly sent me a replacement pair with no fuss!
Reply from Brownmed, Inc.
The wrist rest has been helping me for years--this was a replacement of a seven-year-old version! Product was exactly as described and came on time. I wish it had been part of the inventory of the company my employer uses for office supplies, but it was worth paying for it myself! The wrist rest has been helping me for years--this was a replacement of a seven-year-old version!
Reply from Brownmed, Inc.
How great your customer service is and the quality of your product!
Reply from Brownmed, Inc.
shipping little slow.
product well made nice quality
not sure if too tight, have to take my rings off when i put them on because hurting hands when on w rings. Not sure if i will use because of the above.
Reply from Brownmed, Inc.
My account was charged before the order was even checked. Then found to be out of stock.
It’s been weeks and my money has not been returned yet! Crappy way to do business.
Reply from Brownmed, Inc.
I sought out a particular product that had the highest quantity rating, nothing less for Momma. That’s huge that you had exactly what I was looking for. Most importantly,communication!!!
When the staff realized that there was a delay from their supplier, you reached out to me proactively, to let me know and to offer me an immediate refund. Because you reached out to me before I knew there was an issue and communicated, of course I was willing to stay the course with you.
I will be ordering from you again, gladly. I’m proud to be able to write this most positive review. Thank you for your excellent customer experience.
Sincerely, Charles Smith
I love the product (using it as I type this) and love that you're a family business.
Reply from Brownmed, Inc.
I ordered compression gloves from them using the online chart to find my size. They arrived quickly and are a perfect fit.
They are definitely helpingwith my arthritis.
I highly recommend.
Reply from Brownmed, Inc.
Reply from Brownmed, Inc.
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