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BoxoUSA Reviews 

337
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the high quality and durability of the tools and toolboxes, noting their excellent construction. Many appreciate the fast, reliable delivery, with products consistently arriving well-packaged and undamaged. The overall user experience, including ease of finding products and responsive support, also receives positive remarks. However, some customers noted specific concerns. A few were dissatisfied with the quality of certain tools, particularly ratchets, which were reported to break or be flimsy. Others mentioned issues with toolbox design, such as drawers not opening fully or foam organizers not fitting. Some reviewers experienced shipping delays, unexpected charges, or minor damage.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the tools as high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the great quality of the tools... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as awesome and easy.... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with my new Boxo collection. Just started a new job and wanted To start off with a new box and tool setup, everyone who’s seen these tools have complimented them. This is my first time tryi... See more

Company replied

Rated 5 out of 5 stars

Amazing, high quality toolkit for my Ducati Multistrada adventure bike. Comes with everything you need in a fairly compact and rugged case. I love when companies prioritize quality, customer experien... See more

Company replied

Rated 5 out of 5 stars

BOXO tools is a brand that I had seen online used in some mechanic and fabrication shops. When I saw that they were priced well and 1/3rd the price of similar tool sets in Canada, I had to try them o... See more

Company replied

Rated 5 out of 5 stars

it is very simple to find products and buy on your portal. In addition, your shipments are very fast, and you always send accurate information


Company details

  1. #5 of 9 best companies in Tool Manufacturer
  2. #1 of 8 best companies in Car Repair and Maintenance
  3. #8 of 13 best companies in Equipment Supplier
  4. #8 of 26 best companies in Tool Store
  5. #2 of 6 best companies in Tool Wholesaler

Written by the company

BoxoUSA is your trusted partner for high-quality tool solutions tailored to professionals and enthusiasts alike. We specialize in customized tool boxes, portable tool rolls, and precision-crafted EVA Foam tool organization to keep your workspace efficient and organized. Whether you’re tackling projects in manufacturing, powersports, automotive, or motorcycle maintenance, we provide application-specific tool kits designed to meet the unique demands of your industry. With second-generation leadership and a commitment to innovation, BoxoUSA delivers durable, reliable tools that stand the test of time. Each product is backed by our lifetime warranty, giving you peace of mind and unmatched value. From compact tool rolls perfect for on-the-go jobs to large-scale tool boxes for professional garages, our solutions ensure you work smarter, not harder. At BoxoUSA, we blend professional-grade craftsmanship with a passion for premium organization and efficiency. Whether you’re fine-tuning a motorcycle or maintaining heavy equipment, BoxoUSA tools empower you to achieve your best. Discover the difference with tools built to exceed your expectations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

337 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(337)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The advertisement that I purchased the…

The advertisement that I purchased the screwdrivers from had multiple screwdrivers eluding that it was a set I received one of each

July 7, 2026
BoxoUSA logo

Reply from BoxoUSA

Hi Martin.

We appreciate your feedback. Our customer service department will reach out to you regarding this matter.

Rated 5 out of 5 stars

I LOVE my Boxo tools and have never had…

I LOVE my Boxo tools and have never had any issues with them. In fact, the customer service has been amazing and the quality top notch. I have since replaced all my hand tools with Boxo USA products and love them!!! The fitted foam by itself is worth investing in!!!!!

July 1, 2026
Rated 5 out of 5 stars

easy and quick

it is very simple to find products and buy on your portal. In addition, your shipments are very fast, and you always send accurate information

June 30, 2026
Rated 5 out of 5 stars

Very happy, loving it, gd quality

Very happy with my new Boxo collection. Just started a new job and wanted To start off with a new box and tool setup, everyone who’s seen these tools have complimented them. This is my first time trying anything from boxo and it Is very nice and good Quality. I only wish more of there tools sets where offered in SAE, funny how it’s a proud American made tool company but they don’t sell some things in American sizes…..

June 29, 2026
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Reply from BoxoUSA

Hi Hernan,


Thank you for your feedback and support. We're glad your enjoying your BOXOUSA tools.

Rated 5 out of 5 stars

QUALITY service, box, and tools!!

Fast shipping, safe shipping, QUALITY box, and tools! Absolutely blown away. Worth every penny. Thank you, BOXO!!!

July 1, 2026
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Reply from BoxoUSA

Hi Chris,

Thank you for your support! We appreciate your 5-star review and hope you are enjoying your loaded 3-drawer hand carry box.

Rated 3 out of 5 stars

The shipment took a bit too long

The shipment took a bit too long, I had to pay extra duty on it- $150- and then I didn't get the colour of trim I expected.

June 24, 2026
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Reply from BoxoUSA

Hi Stefan,

It seems you recognized that the order was not placed correctly. We are currently working with you to ship the color you intended to purchase. We hope you are enjoying your 3-Drawer Hand Carry Tool Box and 69-Piece Karting Tool Set. Please note that deliveries to Canada may take a bit longer, but we appreciate your patience.

Rated 5 out of 5 stars

Seamless Transaction

Everything from the salesman to delivery was a great experience.

June 23, 2026
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Reply from BoxoUSA

Hi Steve,

Thank you for your review! We appreciate your support; our sales team is great.

Rated 5 out of 5 stars

I was able to find what I needed…

I was able to find what I needed quickly.
My tools were delivered in excellent condition.
The EVA foam adds value.
I'm very happy with my purchase!

June 23, 2026
BoxoUSA logo

Reply from BoxoUSA

Hi Richard, thank you for your support and for taking the time to review us. It truly means a lot that you received your tool promptly and in perfect condition!

Rated 1 out of 5 stars

The 1/4 ratchet I have yet to get

Still haven't received the replacement 1/4 ratchet. Never got to use the original one either because it was broke out the box. Then Boxo couldn't give me the same one I just got from them. Not a good start to trying out a new brand of tool for me.

June 19, 2026
BoxoUSA logo

Reply from BoxoUSA

Hi Jeremy, we're sorry you are experiencing an issue with the delivery of your item. Our customer support team will reach out to you and assist with this matter.

Rated 5 out of 5 stars

Great CS

Received damaged box, CS made it right.

June 12, 2026
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Reply from BoxoUSA

Hi Chris,

Thank you for sharing your experience and appreciate your 5-Star review.

Rated 5 out of 5 stars

Great tool

Great tool, easy purchase intermittent deliver.

June 11, 2026
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Reply from BoxoUSA

Hi Jeff,

We really appreciate your feedback and support.

Rated 5 out of 5 stars

So easy to work with

So easy to work with, help build a custom tool kit and fast delivery.

Highly recommend and will be buying more tools from them.

June 11, 2026
BoxoUSA logo

Reply from BoxoUSA

Hi Kevin,

We truly appreciate your positive review and support! Your feedback means a lot to us. Thank you!

Rated 5 out of 5 stars

great customer service and price

great customer service and we got exactly what we needed at a great price and fast delivery

June 11, 2026
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Reply from BoxoUSA

Hi Chris, thank you for sharing your wonderful experience. We appreciate your support and your review.

Rated 3 out of 5 stars

Good quality tools, but…..

Good quality tools. Not top line but adequate for 95% of most users. Biggest issue is they will sell you items they don’t have. I ordered multiple tools for several thousand dollars in early March. Finally got ordered completed this week. Foam trays are nice, well thought out

June 10, 2026
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Reply from BoxoUSA

Hi Thomas, thank you for sharing your feedback and review. Your insights are invaluable to us, and we are committed to using them to make continuous improvements. We truly appreciate your support!

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