Bottle of Italy Reviews 

Fast shipping, amazing secure packaging, responsive to customer inquiry.

The order was delivered in a complete mess. One bottle was completely shattered and several other bottles were damaged, including bottles that were intended as gifts.

I contacted Bottle of Italy multiple times by email, attaching multiple photographs that clearly showed the broken bottle, shattered glass and the condition of the parcel. Despite this, I never received a single response.

I have now waited several weeks without any acknowledgement, explanation, refund or proposed solution. The complete lack of customer service after receiving a severely damaged order is absolutely unacceptable.

Based on my experience, I would strongly advise against ordering from this company. Taking a customer's money and then completely ignoring repeated complaints about damaged goods is outrageous.

Quick shipping. Great packaging. Beautiful bottles. Excellent olive oil. Loved it!

The European Union Consumer Rights Directive (Directive 2011/83/EU) protects consumers' rights in online purchases. Among other protections, it provides a 14-day right of withdrawal, allowing consumers to cancel most distance contracts without giving a reason. Based on my experience, Bottle of Italy appears to have acted in a manner that is inconsistent with these consumer protections. I also echo the critical reviews here that point out that Bottle of Italy seems to have declined in quality, but I personally believe those reviews are far too lenient.

I had a fairly good experience with Bottle of Italy last year. Shipping took ages because they do not appear to keep many of the products they sell in stock, but apart from that, the process went smoothly.

I placed a new order some time ago and patiently waited, only to be informed that several of the products were unavailable. I was encouraged either to wait until the following month in case newer vintages arrived or to choose alternative items. Instead, I requested a full refund for the entire order, as the order was terribly late.


They then waited for a month and forcefully shipped my cancelled order, apparently hoping that I would simply accept it. I am aware that a representative of the company will likely reply to this review claiming that they reacted immediately and contacted me by email, but that did not happen. Do not be misled by these excuses, which appear frequently in their responses on this platform as well. If necessary, I am happy to provide proof.


My refund request was met with complete silence across all communication channels, for which I also have evidence. This appears to be an intentional strategy aimed at encouraging customers to give up and move on. As a result, I was forced to escalate the matter through both PayPal and American Express. I strongly recommend not using a payment method that lacks buyer protection when ordering from this company.


They did not respond promptly to either the refund request or the PayPal dispute. Instead, they deliberately delayed the process, forcing me to wait until the deadline of the escalated case because Bottle of Italy was unwilling to issue a refund unless absolutely necessary.

Even after American Express had reviewed the evidence, ruled in my favor, and returned my money, Bottle of Italy still informed me that they would not refund the order. They eventually contacted me and explained that they did not have most of the bottles I had ordered, so they shipped only two bottles while retaining payment for an order of eight. When I pointed out that this amounted to taking money for goods they never delivered, they responded that they were not stealing my money; they were simply keeping it.

If you take a close look at the reviews here, a consistent pattern quickly becomes apparent.

Whenever a customer is dissatisfied, Bottle of Italy is quick to shift the blame onto the customer, as though the customer somehow became responsible for the order after placing it. There is always an excuse, and somehow that excuse is always unrelated to the company's own actions. According to them, the customer ordered the wrong products, their supposedly prompt communication must have ended up in a spam folder, or some other explanation conveniently absolves the company of responsibility. It is always the customer's fault.


Even when customers complain about slow shipping, Bottle of Italy tries to suggest that the customer somehow caused the delay, which is absurd. Once an order has been placed, the customer has no control over the speed of processing or delivery. Furthermore, as can be seen in their responses on this platform, Bottle of Italy likes to claim that some wines are "made to order," as though the winemaking process begins only after a customer places an order. This is plainly misleading.


The pattern described above is a major red flag and a clear sign of deeply immature customer service. Hopefully, one day, someone will put an end to it, because this experience marks the end of my relationship with the company. Most reputable businesses in this industry would never stoop so low as to blame their customers for the company's own mistakes.


Please note that, as mentioned above, a response to this review will likely appear shortly, claiming that Bottle of Italy did everything correctly and that I, as the customer, somehow failed to do my part. That appears to be their modus operandi.

Kind, helpfull, understanding, perfect help and one of the best customer experience i had

AVOID THIS COMPANY. Absolutely appalling customer service.

We placed an order worth over €300 in MAY. What arrived was clearly not our order, it was a painting. We immediately told the delivery driver that the package was incorrect and that we did not want to accept it. We were told we had to accept it and arrange a return afterwards.

And that was the beginning of an absolutely ridiculous THREE-MONTH ordeal.

We have emailed Bottle of Italy countless times. Instead of taking responsibility for their mistake and resolving it, we have been met with excuses about vacations, workload and delays, while our €300+ order remains missing.

After 2.5 months, they finally arranged for someone to collect the painting. I genuinely feel sorry for whoever ordered it, because presumably they have also been wondering where their order has been all this time.

Our own shipment? Still missing.

Bottle of Italy will not refund us. They will not resend the products. Instead, they apparently expect the missing shipment to somehow be found — despite the fact that THEY labelled/shipped the orders incorrectly in the first place.

How exactly are we supposed to locate a parcel that we never received and for which we don't even have a valid tracking number?

To make matters worse, our order contained a fresh product. It has now been THREE MONTHS. Even if the parcel magically appears, how could we possibly trust that the product is still fresh, usable or has been stored correctly?

This was their mistake. Yet three months later, we are the ones left without our products and without our €300+ refund.

No replacement.
No refund.
Hardly any replies.
No meaningful attempt to resolve a problem they caused.

I cannot remember ever experiencing customer service this bad.

DO NOT PURCHASE FROM BOTTLE OF ITALY. If anything goes wrong with your order, based on our experience, you may find yourself spending months chasing them while they hold on to your money.

I'm very content with your produkt, will surely buy again in your shop.

I ordered and paid for DPD Express shipping (48-72 hours) on July 29. The order was sent just after I sent an email cancelling my order on august 6. No response to my email at all. Between August 6 and 13 I inquired about the progress of the package since it seemed to be stuck in transfer somewhere. No reply from BoI. August 13 the package arrived, in a sturdy “secured” box (hence the extra star in the rating).

Good product, good packaging, lousy communication and extreme slow shipping despite using an Express service.

I’m extremely happy with the wine I purchased. The quality exceeded my expectations, and you can truly taste the passion and craftsmanship behind it.

It’s especially wonderful to be able to buy wine directly from small Italian producers. Supporting family-run wineries while enjoying authentic, high-quality wines makes the whole experience even more special.

I will definitely be ordering again. Highly recommended!

Very beautiful bottle of gin. Ordered from the Netherlands and got the package within 3 days. The bottle was carefully packed in a solid box. 🙏🏻

No Info about VAT/TAX.

Double pay almost every bottle... Fantastic UPS services, please change them.

Do not order into UK, UPS Fees is almost same price what you spend... I ordered for £62 but TAX and VAT is £54, not worth it...

UPS is most expensive:
Lovely Italian Wine £62,28
UPS Shipment £17.32
UPS Fee £13.60
UPS Brokerage and Partner Government Agency Fees £14.35

Duty 0.54 GBP
VAT 21.31 GBP

The site's customer service was helpful in regards of a matter concerning the shipping address.

After the purchase , received the email confermation, i had ordered 12 botteles, but the tracking shiwed one parcel, was not lear that it was sent on a pallet,as i noticed when it was delivered and
the delivery toke longer , but overall got my purcase well packed and as ordererd, good product, sure that i will be buying again at ghis company , and i can recoment other buyers.

They are professional, they are prompt although there is still room for improvement.

Quick delivery in the Netherlands, unfortunately i had to purchase it in Italy because it isn't for sale in the Netherlands. Easy payment, easy communication.

Great selection and quick delivery to Slovakia.
Packaging is also over the standard.

Quick and great process in the shop, but longer delivery that expected. 2 days delay.

Experience without friction, everything was in order.

Excellent Customer Service. Perfect at Shipping of large size bottles quickly to the USA. Thank You!