Bikmo Reviews 

I Got free 30 days bike insurance with the purchase of a brand new Trek bicycle, and within two weeks, looked to extend my insurance for the whole year with them.

I Emailed them with a query, as the email said that I’d receive a discount along with a free month of insurance (as it was with a new bike) but the promotional link didn’t work.

I received a response asking for the code so they could look into it, I sent it over to them…. But then nothing. Chased them up 5 days later…. Nothing…. So, I took up insurance elsewhere as it worked out a lot cheaper than the free month and the discount I would have got with them anyway.

Their loss.

Rubbish. Bike broke due to water damage in the motor, I've been with bikmo for 2 years, always paid my insurance yet they said that they won't take my claim. If my bike has broke, I should be able to make a claim. I provided proof that it was broken. Take forever to respond, rarely answer the phone. Not only that, I've been without the bike for over a month because they take so long to reply as I assumed I would get a claim. Total waste of my time and waste of money. Cancelling and will never use them again and will inform others not to use them. Total waste of my money.

Very simple instructions to get covered

Bikmo has been excellent each time I had to make a claim; they answer all my questions and get me a settlement quickly. When something awful happens like theft, it's really reassuring to know my insurance company will help me get back on the road quickly

Never had to make a claim but better to be safe than sorry. I find the price for the 'PLUS' policy is competitive & provides all the cover I could ever need. Customer support is prompt to help with any queries so overall, I would Recommend BIKMO insurance to family/friends & hope to have many more years of security & no claims with Bikmo.com. 😁🚴🏽‍♂️🚲🚴🏽‍♂️💖

Absolutely useless.Cowboys and scammers.Do not ever use this company

I got fast responses from Bikmo for new contracts/questions as long as there was no damage where support was really needed.
Now I am in the situation that support was needed as my bike got damaged in an accident and I am waiting for an answer from Bikmo for a month now.
In the end it would have been more efficient to keep my money, get no insurance and fix it on my own - which would have been way faster and maybe in the end also connected to less stress.

Appalling customer service experience. The website wouldn't allow me to change one of my bikes, they failed to respond to several emails and didn't answer their phone despite several attempts.
I had no other option than cancelling the policy, which they accepted without question! So avoid!

Hello bikmo are very quality service and very understanding of your needs to insurance for your bike great to deal with

My case was very well resolved due to Aaron’s help. I was a bit worried my bike will be scrapped even despite small damage, but eventually everything went well and I get my bike back and my insurance payment was issued in a days! Very happy with the service. The waiting time could be improved, but that’s just a suggestion. Do recommend, anyway!

Fantastic, the cover was very comprehensive and at a great price. I particularly liked the price comparison chart which clearly shows how great the cover is and at a competitive price. What mor could you want’

Great company, I wouldn't be without this insurance for our bikes. Service is excellent and it's a very comprehensive policy. Worth every penny.

The Bikmo Support team is by far the best team I have interacted with! Helpful, fast, reliable and attentive! It doesn’t even seem real of so good they are! I totally recommend it!

Dealt with my claim quickly and professionally. Very happy with their service.

Great service and super helpful. Ive had nothing but a good experience.

I have added on a bike, removed a bike, added a new one on and now also claimed.

The whole process was really straight forward and easy!

I am so glad I took out bike insurance with Bikmo. My claim was settled within a week of informing them of my loss. They answered all my emails quickly and even got back to me on Sunday! I would highly recommend this company and would definitely be using them again in the future.

I recently had my first bike insurance claim with Bikmo and overall I’m really happy with how it was handled.

I’d heard plenty of stories about people having frustrating experiences with bike insurance, but with Bikmo I found it pretty straightforward. If something is covered in the policy, they seem to stick to it and honour what’s written, which I really appreciate

My first case handler wasn’t particularly responsive, but once Tom Johnson, the new case handler, took over my case, the experience improved massively!! He was responsive, helpful and genuinely transparent about what was happening and what I should expect next. The whole process took around a month and there was quite a bit of back and forth, but having someone who kept me updated and answered my questions made a real big difference.

My claim was for accidental damage after a car hit my bikes while they were parked. The repair costs were approved, excluding cosmetic damage and the policy excess, which is exactly in line with the policy wording

Overall, I’m very satisfied with the outcome and the way the claim was handled. Big thumbs up from me, and I’d definitely recommend Bikmo!

Easy to use website and fairly priced

I have been waiting a couple of months for my claim to be processed. No communication since they told me it was going to the underwriters!

I recently had my ebike stolen while on holiday in france and I could not be happier with the service I have received from Tom and the team at Bikmo. The online claims form was a bit clunky but all my evidence was accepted by email and the claim was authorised within a week. So pleased that I will be back on 2 wheels soon and not out of pocket. Thank you team.