Fraud, my money is gone
Betano accepted my deposit using my husband's credit card without any issues, but now they are blocking my withdrawal request for the exact same card simply because the name doesn't match my account. To make matters worse, they have sent me the exact same generic email 7 times in a row asking for the same documents, without offering any real solution or explanation as to why the deposit was valid but the withdrawal isn't. It feels like a deliberate stalling tactic to avoid paying out winnings. If they don't allow third-party cards for withdrawals, they shouldn't accept them for deposits in the first place. This is unprofessional, frustrating, and feels like a scam. Avoid this platform unless you want your money held hostage.