Rip off
Why is there no possibility for minus stars. It would apply here.
Ordered and paid a external CD drive. It never came. After my complaint the support promised to supply me with what I bought...they didn't. And from here on support is ghosting my requests.
Company responsible is a postboxcompany in Paris...tried to get in contact w them but they obviously don't really exist.
DO YOURSELVES THE FAVOUR AND DON'T ORDER ANYTHING AT BERLINWOCH, they obviously are a fraud!
and then this:
Dear Dieter Thomas:
I’m Yori , berlinwoch store Service .Sorry to bother you .
Thank you for sharing your feedback on Trustpilot.
We are sorry that your recent experience did not meet your expectations - this is clearly not the standard we strive for.
We can refund your order/reissue a new package as an apology. Your satisfaction is important to us and we are committed to improving our service.
We hope you would consider updating your Trustpilot review to reflect your current experience.
Thank you for giving us the opportunity to improve and we sincerely hope to be forgiven.
Sincerely，
Yori
...so let´s see!
Reply from Berlinwoch
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@berlinwoch.com . Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.