Believe Loans Reviews 

10,177
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,690 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally helpful, professional, and patient throughout the entire loan process. Clients note that communication is consistently clear, and the digital platform makes managing applications remarkably straightforward and stress-free. Some reviewers were not happy with the procedure, mentioning that applications require extensive personal information or frequent direct phone calls. Others experienced minor communication hiccups, noting that resolving mixed information or completing the initial setup took a little extra time. People also pointed out that getting everything finalized required patience due to occasional coordination challenges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Customers had positive experiences with service, highlighting the efficient, smooth, and professional process... See more

Customer service

Clients share positive opinions on customer service, highlighting professional and efficient support... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and seamless process from... See more

Response time

Users describe positive interactions with response time, highlighting swift and professional communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a very positive experience with the team at Believe. All the staff are friendly and professional. I dealt with Stefan initially who was very pleasant and informative. He helped me find the... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Amazing service from Grace and Kris I had such a positive experience with Believe Loans, particularly thanks to Grace and Kris. They were both absolutely brilliant from start to finish —... See more

Company replied

Rated 5 out of 5 stars

I found Believe Loans to be efficient in their role. Initially I dealt with Nick Morris who was knowledgeable in the product and lender range. Once the application was submitted I mainly dealt with So... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews like this but credit where it's due. Believe Loans made this application really stress free. Grace was great, she kept me informed all the way through of what was going on, so... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker
  3. Financial Institution
  4. Loan Agency
  5. Mortgage Broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,177)

2,470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall, a great experience and a fresh start

My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental.
I was then passed to Ben Ferrer.
Ben was so approachable. Answered every question I had (there were a few) and he was patient throughout. He explained everything in detail and kept me updated at every step.
My application was successful, and it had meant that I am in a much stronger financial position, which will reduce my monthly stress over budgets massively. Its feels like a fresh start.
Yes there are fees, yes the process takes a little time to complete, but thats understandable. I would recommend

September 4, 2026
Rated 5 out of 5 stars

Really quick and straightforward

A really quick and straightforward process from start to finish. The staff were friendly, helpful and kept us informed throughout. Everything was explained clearly, and the whole experience was much easier than expected. I would definitely recommend Believe Loans.

September 2, 2026
Rated 5 out of 5 stars

Could not of asked for more friendly…

Could not of asked for more friendly and helpful staff Sarah and Amy were amazing how they delt with me , they was always at the end of the phone helping sort paperwork out or anything else I needed help with can't recommend them enough

September 3, 2026
Rated 5 out of 5 stars

Ben and Shannon from start to finish…

Ben and Shannon from start to finish were available and did the work to help us get the consolidation loan/mortgage that best suited us into a managable payment. Was completed quick and without any hassle. Very happy with the service I recieved and its a weight off my shoulders.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Smooth from start to finish and staff made everything very easy and straightforward

July 23, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Stuart for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us!

Rated 5 out of 5 stars

Excellent Service

All the staff we dealt with were efficient and helpful. The process was quick and efficient.

August 25, 2026
Believe Loans logo

Reply from Believe Loans

We are pleased you rated us outstanding Helen from the service that was provided to you throughout your journey. Thank you for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Helpful and kind

Kat and Oliver helped me so much, felt at ease and explained everything very well.

August 21, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Taylor for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with Kat &Oliver!

Rated 5 out of 5 stars

Excellent service

I had a very positive experience with the team at Believe. All the staff are friendly and professional.
I dealt with Stefan initially who was very pleasant and informative. He helped me find the right product and made the application process really straight forward.
My case handler Kirsty was efficient and very easy to deal with. She was patient, answered all questions and acted upon my requests promptly.
Im very happy with the service i received and would be happy to return again in the future if i require anything further.

July 24, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Samantha for the compliments to both Stefan and Kirsty for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

I found Believe Loans to be efficient…

I found Believe Loans to be efficient in their role. Initially I dealt with Nick Morris who was knowledgeable in the product and lender range. Once the application was submitted I mainly dealt with Sophie Grainger who I found to be efficient and always polite in her communications. I also liked the way the company it self operates. Phones switched off at 5.30pm and no communication outside of normal office hours which these days is refreshing and probably goes partly towards why the staff are so good. I would not hesitate in recommending Believe Loans

July 29, 2026
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Reply from Believe Loans

Thank you Julie for your lovely compliments about Nick & Sophie, and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Best company

Best company
Great fast response
Very helpful

August 28, 2026
Believe Loans logo

Reply from Believe Loans

Thank you James for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Superb company

Superb company! Shannon Lakin is an absolute star who is very professional, swift with responses and explained everything clearly. Shannon is a real credit to the organisation. Highly recommended!

August 28, 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Tom for your lovely compliments about Shannon and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Excellent service

Excellent service, the staff walked me through my application and made the process straightforward. Would recommend.

August 26, 2026
Believe Loans logo

Reply from Believe Loans

Thank you for the recommendation Modupe and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great service

Ben was really helpful and walked us through all the required steps with ease. Kept in touch regularly to make sure we were on track and was always happy to answer any question we had.

August 28, 2026
Believe Loans logo

Reply from Believe Loans

Thank you James for the lovely feedback about Ben. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 4 out of 5 stars

very good customer service

good customer service and the process was very smooth

August 26, 2026
Believe Loans logo

Reply from Believe Loans

Thank you Lee for the review of Believe Loans, we always aim for 5 stars from our customers and measure our case managers and advisors on the rating provided, so would be good to know what we could have done differently to receive a higher rating.

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