Beautywelt Reviews 

Reply from Beautywelt

5 days ago

Hello,

we are very sorry that you had to wait so long for your order and that you were dissatisfied with the communication during this time. We sincerely apologize for the inconvenience caused.

However, we would like to clarify the point regarding customs fees for deliveries to Switzerland. The applicable customs charges and import VAT are government-imposed fees and are not charged or determined by Beautywelt. These costs are payable by the recipient when goods are imported into Switzerland.

Orders shipped to Switzerland are purchased from us without German VAT. When the goods are imported into Switzerland, the corresponding customs duties and taxes may therefore become payable.

We also provide this information transparently on our website under our shipping information. For Switzerland, we explicitly state:

“Any customs clearance and taxation incurred must be paid by the buyer.”

You can find this information under Shipping Costs on our website:
https://www.beautywelt.de/Versandkosten

Nevertheless, we are sorry that these additional costs came as an unpleasant surprise to you and that your overall experience with your order was disappointing.

Your Beautywelt Team

Reply from Beautywelt

4 days ago

Dear Customer,

we fully understand your frustration and disappointment, especially after waiting several months for your order and subsequently requesting a refund.

However, we would like to make it clear that at no point did Beautywelt intend to deceive or scam its customers. Unfortunately, our economic situation developed in such a way that we were ultimately forced to file for insolvency. This was a very difficult decision and one that was not made lightly.

On 19 August 2026, the Local Court of Tostedt ordered preliminary insolvency administration. As a result, we are subject to legal restrictions and are unfortunately no longer permitted to fulfil orders that were paid for before 19 August 2026 or to independently refund the affected payments.

We completely understand how upsetting this situation is, particularly after the long waiting period and the expectation of receiving your money back. We sincerely regret the inconvenience, frustration and disappointment caused and would like to apologize for the entire situation.

Your
Beautywelt Team

Reply from Beautywelt

Aug 28, 2026

Dear Customer,

we are very sorry about your experience and fully understand your frustration regarding the outstanding refund.

Unfortunately, Beautywelt GmbH has had to file for insolvency. On 19 August 2026, the Local Court of Tostedt ordered preliminary insolvency proceedings and appointed a preliminary insolvency administrator.

We would also like to clarify why our online shop is still active. Beautywelt is currently continuing its business operations in coordination with the preliminary insolvency administrator. Orders placed and paid for after 19 August 2026 can therefore be processed and shipped as usual.

However, due to the legal restrictions resulting from the preliminary insolvency proceedings, orders that were paid for before 19 August 2026 can no longer be fulfilled, nor are we permitted to independently refund those payments. This is why the shop can continue accepting new orders while older, already paid orders are affected by the insolvency proceedings.

As you used PayPal as your payment method, please open a case through PayPal Buyer Protection to request a refund for the goods you did not receive.

We deeply regret this situation and sincerely apologize for the long waiting time, the inconvenience, and the frustration this has caused. We understand that the circumstances may appear confusing from a customer’s perspective.

Your Beautywelt Team

Reply from Beautywelt

Aug 26, 2026

Dear Customer,

we are very sorry that you did not receive your order and completely understand your disappointment and frustration about the current situation.

Unfortunately, Beautywelt GmbH had to file for insolvency. On 19 August 2026, the Local Court of Tostedt ordered preliminary insolvency proceedings and appointed a preliminary insolvency administrator.

Orders that were paid before 19 August 2026 may no longer be shipped, and we are legally unable to refund payments ourselves.

If you paid via PayPal or another payment provider, we kindly ask you to use their buyer protection or chargeback options. If this is not possible, your claim can be registered with the insolvency administrator once the insolvency proceedings have been formally opened, which is currently expected after 1 November 2026.

We sincerely regret the inconvenience and disappointment this situation has caused.

Your Beautywelt Team

Reply from Beautywelt

Aug 21, 2026

Dear Customers,

we fully understand the frustration and concern caused by having paid for an order that has not been received. However, we strongly reject the allegation of fraud or scamming. At no time did we intend to deceive our customers.

We would also like to clarify why our online shop remains open. Beautywelt GmbH continues its business operations in coordination with the preliminary insolvency administrator. Therefore, new orders received and paid for after 19 August 2026 can continue to be fulfilled.

Different legal restrictions apply to orders paid for before 19 August 2026, which unfortunately means that these affected orders can no longer be fulfilled.

As explained in our email to all affected customers, we recommend using any buyer protection or refund options available through the respective payment provider. Regardless of the payment method, we will contact all affected customers again as soon as we have confirmed information regarding the next steps for outstanding claims.

We sincerely regret the inconvenience and uncertainty this situation has caused.

Your Beautywelt Team

Reply from Beautywelt

Aug 21, 2026

Dear Customers,

we fully understand the frustration and disappointment caused by an order that has already been paid for but has not been received, and we sincerely apologize for the inconvenience this situation has caused.

However, we strongly reject the allegation that our online shop is being used to deceive or “scam” customers.

On 19 August 2026, the Local Court of Tostedt (case no. 22 IN 171/26) ordered preliminary insolvency proceedings for Beautywelt GmbH.

Following this order, we are legally no longer permitted to fulfil orders that were paid for before 19 August 2026. We therefore ask affected customers to check whether they can make use of buyer protection through their payment provider, such as PayPal. Otherwise, claims may be filed with the insolvency administrator after formal insolvency proceedings have been opened, which is currently expected after 1 November 2026.

We would also like to explain why our online shop remains active. Beautywelt GmbH continues its business operations in coordination with the preliminary insolvency administrator. New orders received and paid for after 19 August 2026 can therefore be fulfilled. The continued operation of our online shop is part of this ongoing business activity and is not an attempt to deceive customers.

We understand that this may appear contradictory, particularly to customers who placed and paid for their orders before this date. This is precisely why we want to explain the situation as transparently as possible.

We deeply regret the inconvenience, uncertainty and frustration this situation has caused and sincerely apologize to all affected customers. Together with the preliminary insolvency administrator, we are working intensively to clarify the outstanding matters and establish a long-term perspective for Beautywelt GmbH and our employees.

Your Beautywelt Team

Reply from Beautywelt

Aug 21, 2026

Dear Customers,

we fully understand the frustration and disappointment caused by an order that has already been paid for but has not been received, and we sincerely apologize for the inconvenience this situation has caused.

However, we strongly reject the allegation that our online shop is being used to deceive or “scam” customers.

On 19 August 2026, the Local Court of Tostedt (case no. 22 IN 171/26) ordered preliminary insolvency proceedings for Beautywelt GmbH.

Following this order, we are legally no longer permitted to fulfil orders that were paid for before 19 August 2026. We therefore ask affected customers to check whether they can make use of buyer protection through their payment provider, such as PayPal. Otherwise, claims may be filed with the insolvency administrator after formal insolvency proceedings have been opened, which is currently expected after 1 November 2026.

We would also like to explain why our online shop remains active. Beautywelt GmbH continues its business operations in coordination with the preliminary insolvency administrator. New orders received and paid for after 19 August 2026 can therefore be fulfilled. The continued operation of our online shop is part of this ongoing business activity and is not an attempt to deceive customers.

We understand that this may appear contradictory, particularly to customers who placed and paid for their orders before this date. This is precisely why we want to explain the situation as transparently as possible.

We deeply regret the inconvenience, uncertainty and frustration this situation has caused and sincerely apologize to all affected customers. Together with the preliminary insolvency administrator, we are working intensively to clarify the outstanding matters and establish a long-term perspective for Beautywelt GmbH and our employees.

Your Beautywelt Team

Reply from Beautywelt

Aug 22, 2026

Hello,

we are very sorry to hear about your experience and completely understand your disappointment, especially after several orders and repeated delays.

Unfortunately, our situation has changed significantly in the meantime. On 19 August 2026 (case no. 22 IN 171/26), the Local Court of Tostedt ordered preliminary insolvency administration for Beautywelt GmbH.

Due to the legal restrictions resulting from this, we are currently not permitted to refund payments ourselves for orders paid before 19 August 2026, even if a refund had already been confirmed.

If you paid via a payment provider such as PayPal, please check whether you can use their buyer protection and report the non-receipt/refund directly to them. If this is not possible, your claim can be registered with the insolvency administrator once insolvency proceedings are opened, which is currently expected after 1 November 2026.

We sincerely regret that you experienced repeated delivery, communication and refund delays and apologize for the inconvenience caused.

Your Beautywelt Team

Reply from Beautywelt

Aug 26, 2026

Hello,

we are very sorry that you waited so long for your order and that the refund has not been received.

Unfortunately, we have to inform you that Beautywelt GmbH has filed for preliminary insolvency. Beautywelt has been a family-run company for 18 years, and this step has been extremely difficult for us.

On 19 August 2026, preliminary insolvency administration was ordered. As a result, we are currently no longer legally permitted to issue outstanding refunds for payments made before this date ourselves.

If you have still not received your refund, our customer service team will send you another email with the latest information and details on how to proceed.

If you paid via a payment provider offering buyer protection, we recommend requesting a refund through them. If this is not possible, your claim can be registered with the insolvency administrator once insolvency proceedings are opened, expected after 1 November 2026.

We sincerely regret that you have been affected by this situation.

Your Beautywelt Team

Reply from Beautywelt

Aug 11, 2026

Hello,

thank you for your feedback.

We are sorry that the fragrance did not meet your expectations.

At the moment, we have not received any previous inquiry from you regarding this matter, so we have not yet had the opportunity to look into your concern.

According to our records, you ordered a different fragrance from the same brand in the past. Is it possible that you intended to purchase that fragrance again and accidentally selected a different one?

Please feel free to contact our customer service so we can review your case together. Especially with niche fragrances, it is also possible that a freshly produced batch may initially smell less intense than a fragrance that has had more time to mature.

Kind regards,
Pia from the Beautywelt Team

Reply from Beautywelt

Aug 7, 2026

Hello,

thank you for your feedback.

We are very sorry that your experience with us was so disappointing. This is not the level of service we aim to provide.

According to our records, your order was cancelled and the refund should have already been completed. We sincerely regret that this does not appear to have been the case from your perspective.

We have therefore forwarded your case to our accounting department once again for review to ensure that the refund has been processed correctly. We also deeply regret that this situation has caused you to involve your bank.

Please accept our sincere apologies for the inconvenience caused.

Kind regards,
Pia from the Beautywelt Team

Reply from Beautywelt

Aug 6, 2026

Hallo,

vielen Dank für Ihr Feedback.

Wir bedauern sehr, dass sich Ihre Bestellung verzögert hat und Sie dadurch enttäuscht wurden. So sollte eine Kauferfahrung bei uns keinesfalls verlaufen.

Wir haben Ihren Fall geprüft und festgestellt, dass Ihre E-Mail nach unseren Servicevorgaben innerhalb von 24 bis maximal 48 Stunden hätte beantwortet werden müssen. Dass Sie erst nach fünf Tagen eine Rückmeldung erhalten haben, ist untypisch und tut uns sehr leid.

Ebenso bedauern wir die lange Wartezeit auf Ihre Bestellung. Wir können gut nachvollziehen, dass dies für Sie sehr ärgerlich war, und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.

Viele Grüße
Pia vom Beautywelt Team

Reply from Beautywelt

Aug 5, 2026

Hello,

Thank you for your feedback.

We sincerely apologize that your order was delayed. We fully understand that the waiting time was far too long and appreciate your patience.

According to our records, your order was shipped on 22 July. We are pleased that you were able to receive the product at the discounted price you originally ordered it for.

We would also like to clarify that it is never our intention for customers to cancel their orders. We only offer cancellation as an option if a delivery delay occurs, especially in cases like yours where the expected delivery date had to be postponed more than once.

We also wish to clearly reject the accusation that we operate a scam. Throughout the waiting period, we kept you informed about the delays and repeatedly offered you the option to cancel your order if you no longer wished to wait. We completely understand that the waiting time was frustrating and sincerely regret the inconvenience.

We hope that, despite the delay, you are enjoying your perfume and that this experience will not permanently overshadow your impression of us.

Kind regards,
Pia from the Beautywelt Team

Reply from Beautywelt

Aug 5, 2026

Hello,

Thank you for your feedback.

We sincerely apologize that your order was delayed for so long. This is not the experience we want our customers to have.

According to our records, your order was cancelled on Thursday at your request. Your refund should be processed shortly. If you have not yet received it, we will gladly have our accounting department review the transaction once again.

Kind regards,
Pia from the Beautywelt Team

Reply from Beautywelt

Aug 5, 2026

Hello,

Thank you for your feedback.

We are very sorry that your order could not be fulfilled as expected.

According to our records, your order was cancelled by us after six days because the item had been discontinued by the manufacturer and was therefore no longer available to us as originally planned.

The refund should have reached you by 6 July at the latest. We sincerely regret that this apparently did not happen. We have therefore forwarded your case to our accounting department once again to ensure that the refund has been processed correctly.

Kind regards,
Pia from the Beautywelt Team

Reply from Beautywelt

Aug 6, 2026

Hello,

Thank you for your feedback.

We are very sorry to hear about your experience. This is not the level of service we aim to provide, and your case should not have been handled this way.

We sincerely apologize for the long delay, the inconvenience with the refund, and the fact that you ultimately had to contact your bank to recover your money. Situations like this should not happen.

Please be assured that we have also addressed this case internally to help prevent similar situations in the future.

Kind regards,
Pia from the Beautywelt Team