Bcflights Reviews 

363
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when arranging complex travel plans and itineraries. People often mention that agents go above and beyond to secure fantastic deals and competitive prices that easily beat online alternatives. Some reviewers were not happy with communication delays and unexpected extra costs regarding seat selections or ticket types. A few people also noted that reaching support by phone could sometimes be quite slow or unresponsive during busy times. Some users also mentioned frustrations regarding unexpected fees or clarity on additional ticket costs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and professional throughout the booking... See more

Service

Reviewers mention positive feedback about service, noting how helpful, efficient, and professional the team... See more

Price

People report positive experiences with price, often saving thousands of dollars compared to booking directly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as patient, thorough, and... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy and straightforward with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amir was absolutely amazing with booking my flights. He has been in constant communication with me, kindly answered my questions, professionally explained everything step by step. He has been so hel... See more

Company replied

Rated 5 out of 5 stars

James Jordan with BCFlights did a great job with sourcing a multi-leg flight itinerary for our vacation in Europe. We missed one leg of our flight to Athens from a late arrival, but BCFlights was qu... See more

Company replied

Rated 5 out of 5 stars

Maya is incredible, knowledgeable and super patient. She worked tirelessly for several days, researching the best options for my family. She understood the task and delivery flawlessly. Cannot recomme... See more

Company replied

Rated 5 out of 5 stars

We were looking for a good deal on some business class international flights and lucked into finding Sam Krol at bcflights. We got everything we wanted and saved a lot over the quotes from the regular... See more

Company replied


Company details

  1. #10 of 39 best companies in Airline Ticket Agency
  2. #41 of 204 best companies in Travel Agency

About Bcflights

Written by the company

Free Fare Lock

Price Match Guarantee

Our Free Fare Lock feature allows you to hold a fare at the quoted price for 24 hours without obligation to purchase. This reserves seats in the global distribution system, protecting against price increases during this period. If, within 24 hours of booking, you find a lower price (including taxes and fees) for the same flight itinerary on a major online travel agency’s site, we will match the price by refunding the difference or cancel your booking for a full refund. The itinerary must match exactly (airline, flight number, dates, number of passengers, and seat type) and be available for booking without additional charges.*

Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(363)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Personal Service! Rare these days when A.I. is taking over. Sometimes a phone call is still the best way to do things

I told Brandon exactly what I was looking for to book my flight. I mentioned that I did not like the Mummy shaped seats on many Business Class flights. I sleep on my side and the foot wells and head space are too small for me to roll on my side for a nap. Lay Flat Seat without the foot well was requested. I also asked for my arrival, at the final destination, to be around 12 noon local time. He was listening and apparently taking notes. 3 hrs later, he sent an email and got me everything i was looking for. We had several conversations during the booking process. He was great! I will contact him again for booking my next overseas flight from Chicago.

August 25, 2026
Rated 5 out of 5 stars

We have not traveled yet, but so far so good!

We have not traveled yet, but so far the customer service has been exemplary as we sought tickets to Australia. Our representative, Rufus K, has provided prompt, clear and very courteous communication throughout the process. He has worked hard to provide us with various travel options, routes, dates, etc. We are very impressed with BC Flights and especially our agent. Rufus.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sabet Amir

Rowan was an amazing agent and extremely helpful throughout the entire process. He spent several days working with me and ultimately found me a great deal. At one point, I thought he had given up on me, but he came back with the same positive attitude and continued helping until everything was taken care of.
What impressed me most was that even after I purchased my tickets, Rowan followed up a few days later to make sure everything was to my liking and that I was completely satisfied. I truly appreciate his patience, dedication, and excellent customer service. Thank you, Rowan, for going above and beyond!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Llaya is incredible

Llaya is incredible. She is professional, and explained everything very detail, I will continue to work with her when I am ready to book my next trip, thank you, Llaya.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Good place for getting flights!

Thorough search for flights. Helpful, patient, and good communication. Tristan was excellent to work with!
Highly recommended, and I will reach out to Tristan for future international travel needs!

August 31, 2026
Unprompted review
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Reply from Bcflights

Dear Paul, we’re happy to know you found the flight search thorough and the communication helpful throughout the process. Your recommendation means a lot to us, and we look forward to helping make your next international trip just as smooth!

Rated 5 out of 5 stars

My name is Richard Joy....

My name is Richard Joy....

I have been looking for a Travel Agent with integrity and honesty and then I found Britney Carter with BC Flights.

I had to fly to Africa with a very short notice and Britney was the perfect person to help me.

Britney was very professional and efficient

She got me the tickets that I needed on the schedule that I was able to work with.

Her service was exceptional and the price of the last minute Business Class tickets were very reasonable

I had to come back early and so Britney handled everything for me from start to finish with an excellent manner.

I would highly recommend Britney with BC Flights to anyone looking to travel anywhere in the World

Thank you, Britney for your cut above service

August 27, 2026
Unprompted review
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Reply from Bcflights

Dear Richard, thank you for your kind words! We’re so glad to hear that Britney was able to assist with your last-minute travel plans and make everything smooth from start to finish.
We truly appreciate your trust and recommendation. We’ll be happy to assist you again on your future travels!

Rated 5 out of 5 stars

I have been working with Tristan Faith…

I have been working with Tristan Faith for the past couple years. Booking has not been easy every trip being my father is 88 years old and has to travel with his caretaker and another family member. But I have to say Tristan has gone above and beyond every trip to ensure my father had the utmost comfort for his travels. He has done all the seating and also arranges travel assistance from time of departure to arrival for my father. Thank you Tristan!

August 21, 2026
Unprompted review
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Reply from Bcflights

Dear Mireille, thank you for your thoughtful feedback. Making complex travel arrangements as smooth and comfortable as possible is incredibly important to us, and we’re glad everything was handled with such care. We truly appreciate your kind words!

Rated 5 out of 5 stars

Pleasantly Surprised

I've never utilized a 3rd Party for International Booking, although my work schedule was so busy I needed assistance. I was very skeptical and Valentino worked with me to assure that all requests were meant to mine and my bosses satisfaction prior to confirming the flights and taking any monies for payment. He provided excellent customer service.

August 5, 2026
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Reply from Bcflights

Dear Valerie, we’re glad we could make the process easy and reassuring, especially with a busy schedule. It’s great to hear that your requests were carefully handled before everything was finalized. Thank you for giving us the opportunity to assist!

Rated 5 out of 5 stars

Maya is incredible!

Maya is incredible, knowledgeable and super patient. She worked tirelessly for several days, researching the best options for my family. She understood the task and delivery flawlessly. Cannot recommend her highly enough. She is a star! Thank you Maya.

August 25, 2026
Unprompted review
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Reply from Bcflights

Dear Lynne, we’re so pleased to hear you had such a positive experience. It’s wonderful to know our team took the time to understand your family’s needs and find the right options. Thank you for your trust and for the thoughtful review!

Rated 5 out of 5 stars

Great Customer Service

Always Great customer service when working with Stanley and thanks to Mabel's attention to detail we were able to confirm all the seats we wanted on all 6 flights booked with BCFlights.

August 5, 2026
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Reply from Bcflights

Dear William, thank you for sharing your experience! We’re pleased to hear that the service was attentive and that everything, including your seat preferences, was arranged smoothly across all six flights. We appreciate your continued trust in us!

Rated 5 out of 5 stars

Everything

August 11, 2026
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Reply from Bcflights

Dear Karen, thank you for the 5-star rating! We truly appreciate your support and are happy to know you had a positive experience with us.

Rated 4 out of 5 stars

Amir worked tirelessly

Amir worked tirelessly, getting the right combination of flights, layovers for our final destinations, along with good prices. Good job.

August 22, 2026
Unprompted review
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Reply from Bcflights

Dear Larry, we’re glad we could help find the right balance of flights, connections, and pricing for your trip. Thank you for sharing your experience, we’re happy everything came together so well!

Rated 5 out of 5 stars

Luka is amazing!

Luka is amazing. Very patient and thorough and got us the best deals!

August 10, 2026
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Reply from Bcflights

Dear Jocelyn, thank you for the wonderful feedback! We’re glad to hear you received attentive service and great value on your booking. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Service was great booking process was…

Service was great booking process was easy the price is excellent.

August 5, 2026
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Reply from Bcflights

Dear Hanan, we’re thrilled to know you enjoyed the experience from start to finish. Making the booking process simple while offering competitive pricing is what we strive for. Thank you for your review!

Rated 5 out of 5 stars

James Jordan was awesome

James Jordan was awesome. He got me the flights I wanted for $2,600 less than going to Lufthansa directly. Very efficient and great to work with.

August 5, 2026
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Reply from Bcflights

Dear Tom, we’re happy to hear you found the experience efficient and that we were able to offer significant savings on your flights. Thank you for choosing us, and we hope to assist you again!

Rated 5 out of 5 stars

Great Experience

Very professional. I will use them again when ever I require this type of service.

August 4, 2026
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Reply from Bcflights

Dear Michael, thank you for sharing your experience! We’re glad our service met your expectations and appreciate your confidence in our team. We’ll be here whenever you need us again.

Rated 5 out of 5 stars

Seamless and professional experience

Making this reservation from South Africa for two legs from Paris to NY and then from NY to Capetown was made seem less with direct and immediate feedback and later follow up.
All together a good experience
Keith Stewart

August 11, 2026
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Reply from Bcflights

Thank you for your kind feedback, Keith! We’re glad to hear that the booking process was seamless and that our team could provide prompt support and follow-up throughout your journey. We truly appreciate your trust and look forward to assisting you again!

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