Packaging Scam
The packaging is quite the scam. On the website it looks like it's packaged very considerate with a sweet cardboard box but I received 3 pieces of miswak wrapped in plastic.
Reply from Baumkau
Hello,
thank you for sharing your feedback so openly – we really appreciate it, even though we’re sorry that your experience didn’t meet your expectations.
We understand your concern regarding the packaging. Our goal is to keep packaging as minimal and thoughtful as possible, while still ensuring proper hygiene and product protection. In some cases, this can lead to the use of protective wrapping, even if the outer packaging is designed to be more sustainable.
Regarding the difference between what you saw online and what you received – that’s definitely something we take seriously. We always aim to represent our product as accurately as possible, and feedback like yours helps us improve where needed.
If anything about your order felt off or not as expected, please feel free to reach out to us at support@baumkau.com
with your order details. We’re happy to take a closer look and find a solution for you.
Baumkau Team 🌿