I got the unfortunate experience of Bank with Fair. The customer service was terrible and the fees were outrageous. I was charged a fee for every transaction I made, even though I had a checking accou... See more
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See what reviewers are saying
Always very responsive and helpful. Enjoy all of the perks of banking with fair. There have been hiccups along the way (app bugs and no integration with 3rd party apps), but that’s to be expected with... See more
I cannot see why people would not take advantage of the high interest rate offer. No institution has anything like this even in locked CD's. It's also a huge plus to talk to someone alive and not a... See more
Phenomenal company with a clear idea of helping out its clients and community at large. I have been afforded immediate help even in off hours. Their commitment to their clients is unparalleled. Easy b... See more
Company details
About Bank with Fair
Written by the company
Fair was closed in December 2022.
Contact info
Houston, United States
- 844-333-3107
- customerservice@bankwithfair.com
- bankwithfair.com
3.8
Great
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far everything is moving smoothly
So far everything is moving smoothly. I do you have a few questions, but I will ask later on. Thank you
July 27, 2022
Unprompted review
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Always quick to respond and help
July 22, 2022
Unprompted review
Excellent customer care!
Being a new platform, I needed help navigating online,but once I was able to get assistance with great customer service it was fairly simple to link all accounts and make transfers. I am absolutely grateful for all the help I needed both via text and personal calls. Looking forward to being a loyal client and watch my funds grow:)
July 6, 2022
Unprompted review
I was unable to link both my One West…
I was unable to link both my One West Bank Account and SoFi Account as well. They do not use Plaid.
July 1, 2022
Reply from Bank with Fair
Abraham - we have other members who have connected their Fair accounts to SoFi and we can assist you in doing that as well, if you speak with Karla in customer service. She will reach out to you soon.
We encourage our members to let us know which financial institution they use and we can typically get them added to our network in a week or two. Thank you.
Overall I've been having a good…
Overall I've been having a good experience.
The only thing I notice is that when I log out the main menu is still open. I worry about the possibility of a hacker doing something.
June 29, 2022
Reply from Bank with Fair
Thank you for calling that out...we are addressing that visual issue right now. Rest assured once you log out, you are logged out.
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The customer service is very helpful
The customer service is very helpful. The app is easy to navigate through and I would like to recommend this to everyone. Keep up the good work
June 28, 2022
I have gotten great service when I…
I have gotten great service when I email or call in with questions.
June 28, 2022
Good work.its a little more easier to…
Good work.its a little more easier to find what you are looking for than the previous site.
June 27, 2022
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Had attempt to put in an application…
Had attempt to put in an application but because my internet connection began lagging I had to exit the verification process and they will not allow me to continue without jumping through hoops, cannot believe the good reviews.
If I could give zero stars I would, I did as they suggested and went to continue application and it would not let me, said my application had expired and contact customer service. If I want to spend my day on the phone or computer I would do it for a living.
June 26, 2022
Unprompted review
Reply from Bank with Fair
June, to continue your application you should only need to go to https://signup.bankwithfair.com/ and click the "Continue an application" link at the bottom of the page. Any "hoops" are in place for legal and privacy reasons to protect you against someone opening an account in your name, and to protect us from financial loss. Every financial institution is required to collect certain information to adequately verify the identity of the account holder (it's called KYC verification in case you're interested, and is mandated by the US government). We're sorry for the trouble you have had with your internet speed, and we hope you will reconsider and allow us to assist you with your application by contacting customer service by clicking on the Need Help? icon on our website so that you can gave Fair a "fair" chance!
Excellent experience
Very easy to open an account and transfer money to recipients. Great benefit of having a 4% Wealth Building account.
Would recommend to add more countries like Canada to international fund transfers.
June 21, 2022
Great service
Great service. Had a great experience. Everyone followed up well with my needs. Thx.
June 21, 2022
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You locked my account immediately and…
You locked my account immediately and still are holding my funds
June 21, 2022
Reply from Bank with Fair
Martin, we locked your account because of numerous (25) transaction attempts with insufficient funds to cover. Our customer service team reached out to you with no response, so your account was blocked due to fraud. Please contact our CS team if you would like to resolve.
Excellent interest rate
Excellent interest rate. Helpful, friendly service. easy to use website.
June 21, 2022
Fair is very honest
Fair is very honest, fair, and straight forward, no hidden agendas, and treating everyone with great respect.
June 21, 2022
They deliver their promise!
June 20, 2022
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I'm very happy with Bank with Fair!
I'm very happy with Bank with Fair. I love innovation and this is a bank that keeps on delivering great and useful features & benefits that aren't offered by any other bank that I can think of, such as a wealth account that pays up to 4% in dividends! And that too without a single fee (or hidden ones).
Even more, the bank also helps out refugees too, and is working alongside the UN, helping solve real World problems.
Definitely a 5 star!
June 20, 2022
Your banking services are so bad
Your banking services are so bad, try to improve... Thanks
June 20, 2022
Reply from Bank with Fair
Which services specifically are you disappointed in Lisa?
I love the Wealth Building Account
June 20, 2022
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