LIKE ALWAYS, everything turned out amazing. The Rainier backpacks truly are a great product. With our recruiters traveling around from airplane to conferences they hold up. I have to say and let you k... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We previously worked with Kimica and her team at Bagmasters - it was a great experience, so we decided to come back for more Swag. Working with Kimica is a breeze, and you're never left in the dark.... See more
Company replied
Our nonprofit decided to order some bags as perks for membership. I stumbled across Bagmasters online and wow, am I glad that I did! First, I was able to order samples for any of the bags I wanted the... See more
Company replied
Since I first started working with BagMasters, I’ve always had a very good experience. Quality is great! Derret is my rep and he takes care of everything. Ordering is smooth and seamless every time! H... See more
Company replied
Company details
- #25 of 38 best companies in Promotional Item Store
- #7 of 36 best companies in Bags and Luggage Store
- #103 of 252 best companies in Business to Business Service
- #48 of 311 best companies in Clothing Store
- #16 of 46 best companies in Printed Clothing Store
Information provided by various external sources
Bagmasters builds brand recognition for large and small organizations nationally. Typically clients save 20-40% by receiving factory direct pricing for custom bags, promotional products, and executive gifts. One on one assistance has been a priority for reaching client goals since 1922.
Bagmasters - Promotional Bags And So Much More!
Written by the company
- Commitment starts with caring.
- For over 92 years, Bagmasters has made our clients top priority. Our roots go back to 1922 in downtown Los Angeles as a tent and awning company. Families would rent high quality tents for family vacations. The success of their vacation depended on the excellence of our tents - something that kept customers coming back time and time again. Now that we've transitioned to custom bags, promotional products, and executive gifts our priority hasn't changed. We strive to give that same one-on-one service which ensures our clients feel our commitment to their goals. That's why we hope you'll help us continue to improve our service as we get positive and real reviews about how we are doing. Our commitment starts with caring!
Contact info
1160 California Ave., 92881, Corona
- 1-800-843-2247
- sales@bagmasters.com
- bagmasters.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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If you suitcase is broken take to Bagmasters…
When my suitcase of many years had a broken zipper I was very sad. That suitcase has been around the world many many times. I decided to look on line to see if there was a company that could fix my bag. I was very lucky to find the Bagmasters information. I took my bag to the store and was greeted by two lovely ladies. They saw how unhappy I was that my treasured suitcase needed repair. They immediately told me that there would be no problem repairing my beloved suitcase. I left the suitcase and was told they would call me and let me know when it was done or they would send it to me. Of course I paid them in advance as I wanted them to send it to me. The price they charged was very very fair. Two weeks latter the bag was delivered to me. I was truly shocked how the bag looked like its original self.
August 25, 2026
Unprompted review
Amazing response time
Amazing response time! Quick, friendly, and easy to work with. Will use them again.
August 31, 2026
Derrett was very helpful and made sure…
Derrett was very helpful and made sure to make changes as I needed.
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bagmasters.com
We're so glad to hear that our communication and service met your expectations. Thank you for your wonderful feedback!
Bagmasters was so easy to work with
Bagmasters was so easy to work with! Ordering was defined simply and calculated immediately so I knew what I was paying for. End product was perfect!
July 24, 2026
Reply from Bagmasters.com
Thank you for your review! We’re glad ordering was simple and transparent, and that your final product turned out perfectly!
Super simple process
Super simple process and a really quick turnaround for reviewing the proof.
August 27, 2026
Reply from Bagmasters.com
Thank you for your review! We’re glad the process was simple and your proof was reviewed quickly.
Excellent service
Kimica has helped us for 4 consecutive years. Her service has always been impeccable.
August 21, 2026
Reply from Bagmasters.com
Thank you for your continued support over the past four years! We’re thrilled to hear that Kimica consistently provides impeccable service. We’ll be sure to share your feedback with her.
Samples arrived quickly
Samples arrived quickly. Customer service was excellent. Shipping cost seems a bit high.
August 20, 2026
Reply from Bagmasters.com
Thank you for your feedback! We’re glad your samples arrived quickly and that you received excellent service. Shipping rates are set by the courier and are unfortunately outside our control.
Customer service and questions were…
Customer service and questions were answered in a timeley manner.
August 18, 2026
Reply from Bagmasters.com
Thank you for your review! We’re happy to hear that our team answered your questions promptly and provided great customer service.
Quick and Efficient with Good Value
Easy to use portal, quick turn around, efficient process and speedy processing. The product was also a good value for the money.
August 20, 2026
Reply from Bagmasters.com
Thank you for your review! We’re happy to hear that the process was easy and efficient, and that you received a great product at a good value.
I never received my order
I never received my order. Ive been trying to track it down and request a refund but there is no option available for me to do so. I would like a refund for this order.
July 30, 2026
Reply from Bagmasters.com
Hi there,
We’re sorry to hear you initially had trouble locating your order. We looked into the shipment and, according to the FedEx tracking information, your order was marked as delivered.
Could you please take a moment to check with anyone at your location who may have received the package, as well as around the delivery area? If you’re still unable to locate it, please reach out to us directly and we’d be happy to help look into it further.
If you’re able to locate the package and everything has been received as expected, we’d greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for giving us the opportunity to look into this!
Reps were fast and responsive!
Reps were fast to respond when I had questions or concerns. That was very calming, especially on a first order with a company. Pricing was also excellent!
August 18, 2026
Reply from Bagmasters.com
Thank you for choosing us for your first order! We’re so glad our team was responsive, helpful, and made the process feel easy. It’s great to hear you were happy with the pricing too. We appreciate your business!
Great Experience!
Our experience was so great due to the quick turnaround, the great customer service, and the work was done specifically how I needed it. It was easy to communicate with them, and they were so nice. I will be using them again for our business needs!
August 14, 2026
Reply from Bagmasters.com
Thank you for the wonderful review! We’re so glad our team made the process easy, delivered exactly what you needed, and provided a quick turnaround. We truly appreciate your business and look forward to working with you again!
Reply from Bagmasters.com
Thank you for the great review! We’re happy to hear you had a quick, responsive experience and were pleased with the print quality of your bags. We appreciate your business!
Reply from Bagmasters.com
Thank you for the great review! We’re happy to hear you were pleased with the product, pricing, delivery, and communication. We truly appreciate your business!
Professional staff
Professional staff, great assistance, prompt responses, website easy to navigate
August 12, 2026
Reply from Bagmasters.com
Thank you for your great feedback! We’re glad our team was helpful, responsive, and made your experience easy from start to finish. We truly appreciate your business!
Excellent customer service
Excellent customer service! Kimica was awesome to work with. Prompt attention to detail and very easy to communicate with. Thank you!
August 6, 2026
Unprompted review
Reply from Bagmasters.com
Thank you for the wonderful review! We’re so glad Kimica made the process easy and provided excellent service from start to finish. We truly appreciate your business and look forward to working with you again!
Claudia was fabulous!!!
August 4, 2026
Reply from Bagmasters.com
Thank you! We’re so happy Claudia provided fabulous service. We appreciate your support and business.
Excellent Customer service
Excellent Customer service. Helped me to place a repeat order, and to combine quantities for discount. We love the product!
July 14, 2026
Reply from Bagmasters.com
Thank you! We’re happy we could make your repeat order easy and help you get the best discount. So glad you love the product!
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