ASB Bank Reviews 

Absolutely the worst bank. Says you can add money to your roll over investment but you can't. When I called the bank, they tell you you'll lose your bonus interest. What a complete joke. I've had so many issues over the years. Mainly with online banking.

i hold the help line for 44 minutes for ask how to help to locking the credit card , and they told me to send email or give me another call back.

ASB bank used to be Auckland Savings Bank but unfortunately now it is owned by Australia along with regular bouts of Australian corruption. I have had money going missing out of my account which I proved and helpful staff returned my money. Just recently I had a scammer use my visa debit card number to rack up a purchase that I had never made and it was done over night. I complained to the fraud team and assured them that a mystery transaction had been made in the night that I didn't make and I wanted my money back. They said they looked into it and produced a transaction sheet kind of thing that detailed how much and to whom I had spent the money. I explained that was bull and it was that someone had purchased a clairvoyant consultation. I had been harassed on Facebook and told the fake profile that I was sure of my own destiny and did NOT want my future read. I have proof of my conversation. This person somehow had access online to my bank numbers and used them to make a transaction. I am intelligent and suspect it was a Thea Williams from Gold Coast (Queensland Police) and one of her friends who is a criminal coder and a problem (Sophie Murdock) stalks me online and through this bank. I believe it's a Murdoch Bank and she has free run and access to people's accounts. I have been waiting on a pay at the moment and I am sure this little madam is blocking my money. One is a significant amount and there's one small one expected today. It used to be a good safe New Zealand little bank but it's not trustworthy anymore. I even have my Kiwi Saver go down significantly when I complain.

ASB has brought in a new security software that stops overseas bitcoin buying , so you tell me I can’t tell me how I use my money okay goodbye ASB

The legally spy on us
And said if we don’t want to be spied on we can go see them in person…how? When they are closing all their banks and a different bank says gather information in person so asb probably does too

They say it’s to stop us getting scammed while the two times(only $200) I did get scammed they didn’t care and said why it doesn’t count (1. I placed the order 2. I accepted the charges and never listened to what actually happened either times and the first time was a very realistic nz branded website… and the second time I approved a 1 off payment which was only meant to be $15 and the company took $89 each month but they wouldn’t look into it

Uchitha Fernando at Lunn Ave, Auckland gave me the best customer service I have experienced in a very long time long time
I had spent several hours the day prior on line to customer service ending up being very frustrated and confused ending up dealing with an external Tech person plus chat bot telling me I would be paired with a Veterinarian to fix my problem!!! Thankfully that didn’t happen 🙀, fast track to next morning I presented to ASB Lunn Ave Akld branch, it was my lucky day to meet Uchitha who confidently talked me thru syncing my laptop & mobile making sure both were working smoothly before I left a very happy grateful camper. I’m 78 and Uchitha didn’t in any way make me feel nervous or silly
Thank you Uchitha for being the lovely, warm person you are and I sincerely hope ASB see’s your potential to do great things
Dianne Stubbs

They’ve just introduced Behavioural Security on their app.

This is where they monitor things like how you use your mouse, scroll, how you type, tap and swipe, and navigate between screens.

They’re forcing this on everyone. You can’t opt out.

I didn’t sign up to ‘1984’, I signed up to a bank.

If they actually cared about their customers, they would have respected them enough to make this optional.

I was promised a call back if issue unable to be fixed, Check my account online, issue not resolved, but no call back ! Kind of rude, and unreliable!

I have been an ASB customer for many years for both private and business. I went to open a new business account over the last few days. What a draconian, inhumane system. Because almost all the branches have shut in Christchurch, it's very difficult to meet ASB staff in person. Instead it's a fight with ASB technology (that appears to be inadequate for the job) and faceless staff at the end of emails that don't appear to have the requisite skills to do the job. Endless forms that appear to need boxes filled that aren't necessary etc. Another problem is that all the Australian banks appear to be the same and the kiwi banks don't do banks accounts for business. Bring back real banks and/or cash.

I had an issue making a payment through the ASB mobile app. I spoke with Maria Roos from ASB customer service, and she resolved my problem very smoothly. It was a great experience with her.

This bank has been completely useless in my experience.

Something as simple as changing my address requires booking an appointment, and the next available slot was two weeks away. That’s just ridiculous for such a basic request.

Because of this delay, I’ve been stuck in a difficult situation. In New Zealand, you can’t always pay everywhere with a card, so I came with cash — but cash obviously doesn’t last forever. Not being able to update my details quickly has put me in a really inconvenient position.

Overall, the process is slow, inflexible, and totally out of touch with real-life situations. I would not recommend this bank at all.

in this discussion there are nothing but frozen cons.
with New Zealand
government Banks are the enemy with the US
and the public sector has known for a fact that these people who work for ASB & ANZ bank
are nothing but criminals
Harassing the person in New Zealand from ASB and anz
and now,
racketeering is a act of a business through illegal activity, operating a business and illegally-derived to
commit illegal acts. against the US.
NZ government,
influenced and corrupt organizations like the scem and fraudulent
team in New Zealand,
banks.
organized crime in which the persons set up a coercive
extraordinary, or otherwise illegal coordinated scheme operation (a"racket" ) to  repeatedly or consistently collect a.
dealing in obsccen summary under. RICO, a person who has committed at"least two of Acts of racketeering activity"drawer from the list from 35 crime

Quite disappointed in ASB. I applied for a personal loan, and the guy was saying their system, "bank system" could only take onboard half of one of my incomes into account. I thought that was utter bullshit as I got approved elsewhere today. I've been nothing but a loyal customer to ASB for over 20 years now. I've had loans with them in the past, two overdrafts that have both been FULLY PAID. and a credit card which was also FULLY PAID OFF!!! I am so disappointed, so now I am looking to bank elsewhere.

1star speaks it all .

Dont use the ASB insurance. I cancelled them back in 2022 when i sold my home, but seeing they never cancelled the policy I decided to use my insurance to get a washing machine as mine crapped out and they said no.
$15,288 dollars and they couldn't even give me a washing machine. Such thieves that i will never use again.

My monthly credit card payment left my bank 2 days ago, arrived at ASB yesterday, and will take another 3 days to become available. But if I manually transfer the money it happens in a single day. This is the third time I have had this issue with ASB. I have banked with multiple banks and this is a unique to ASB experience.

They should not improve. They are the best. At being the worse. Steer clear. You've been warned.

When it comes to customer service
They have no sympathy or compassion for people who are struggling financially because they lost their job due to an illness.

I've been with ASB for more than 40 years! I still have my original cheque account number even. I would say I'm a loyal customer and I've seen how the business has changed over the years.
They used to have many offices and friendly helpful staff. Long gone are those days. I understand technology has changed and they need to move forward with the times, but they have simply forgotten how to provide the customer support they used to have.
I tried to get information about opening a Merchant Account for my business. I haven't got to the point where I need it yet, but just wanted info. on what it might cost and what I need to get one.
I started the conversation via a web form, and a person responded to this and asked me many questions about my business and what I'm selling. Fair fair, right?!
I replied, with the information requested, best I could do, because, I wasn't selling services yet, so, I don't have all the numbers.
This person immediately called my phone, during business hours, with no warning. I don't take calls during the day unless it's scheduled, so I didn't answer.
I got a snarky email from the same person, saying they tried to call to get more information. They mentioned what extra information they needed.
I replied with the extra information they needed, and reiterated that I don't have web presence yet and I'm just after some basic information about Merchant Accounts. I also mentioned that I do not take calls during the day unless scheduled.
I got a reply from this person, who obviously didn't read the information I'd sent, as she asked for more of the same information. And said she would call tomorrow at xyz time.
The next day she called, even though I had not agreed to a time yet! I listened to the voice message, and there was so much background noise it was ridiculous. Also, broken English which I could not for the life of me understand.
Being a Kiwi, born and raised, I'd hope to speak to a representative that speaks the same language. That's fair right? I didn't set out to learn any other languages as that's not the business I'm in. I'm not a rep. that talks to people for a living!
Anyway, this person also sent an email saying she tried to call me and also that ASB won't grant me a Merchant Account!
"I understand that you are planning to accept payment through website."
"This is Prepayment Exposure."
"Unfortunately we cannot provide you with merchant services at the moment while we work through challenges in the change of how we interpret a regulatory requirement."
I asked via email to explain, and also said I can talk the next day at xyz.
No reply, only a call the next day, but I didn't pick up because I didn't get a confirmation about calling at that time.
Then her follow up email said
"As per previous email, any payment request with prepayment, ASB no longer able to support at this stage.
When your business is ready to start with website then please try to contact to third party gateway supplier."
I mean seriously are you even part of the same conversation?!?! This is ludicrous.
1. All online payments are prepay! I've never paid for something after I received it!
2. I'm after information which I said so many times!
I said in my response, all payments are prepay, and you haven't answered any of my actual questions yet. I've answered pages and pages of questions about me, my business, and numbers that don't exist yet because I haven't begun selling!
It's very clear to me this person doesn't want to deal with me, literally telling me to go with another third party instead.
Is it because I haven't picked up any of her calls yet? Is it because she thinks I'm going to scam people? That's what it felt like.
I also said in my response, I will be around at xyz time tomorrow, ready for your call.
The next day she called, we talked, and I had difficulty understanding but we got there in the end.
Basically if I don't give customers their products within a day then ASB won't give me a Merchant Account. I never said anything about taking a day to return the products, so that's just crazy. I even have many email threads that state exactly that.
FFS!!! This is mental! Anyway, I ended the call saying she didn't help and that I will come back to ASB closer to the time I'm ready to go online.
This was a major headache dealing with this person who never answered my questions, but took a bunch of information from me just to tell me to go away!!
I discovered I don't need a Merchant Account, which to me was the proper way to conduct business, but if the bank doesn't provide support it's best to steer clear of them.
I plan to move away from ASB after a lifetime of service from them.
This wasn't the only sad support story, but this was the one that pushed me too far.