Here’s a polished version with an exciting tone: The CSR did an amazing job explaining everything about the warranty clearly and thoroughly. She was als... See more
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Review summary
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I love it that Sherry Elkins took time to call me today and explain about Americas Preferred Home Warranty. She was very informative and helpful. I really enjoyed speaking with her! That is true cu... See more
Company replied
She was very knowledgeable on the aspects of what american home warranty is. I thought she spoke thorough and gave me opportunities to ask any questions that came to mind. My words mean nothing if she... See more
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We appreciated getting the friendly phone call explaining the basic nuts and bolts prior to the closing date of our new home. It was also helpful to have clear instructions on how to start a claim... See more
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Company details
- #1 of 7 best companies in Repair Service
- #1 of 3 best companies in Home Help Service
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bethany did a great job was very…
Bethany did a great job was very professional and made the experience enjoyable
July 21, 2026
The lady was thorough and detail about…
The lady was thorough and detail about my warranty from what I understand lol. She tried explaining it all to me even though it’s all foreign to me. But she did great!
July 21, 2026
Debbie very knowledgeable and helpful…
Debbie very knowledgeable and helpful with understanding our warranty
July 21, 2026
Phone service at it's BEST!
Bethany was exceptionally helpful in talking me through my home warranty coverage over the phone.
July 21, 2026
Couldn't ask for better service.
Debie did a great job reviewing my policy and what was covered and what wasn't covered. I felt like I totally understood what our home warranty was all about. You can't beat that kind of customer service.
July 21, 2026
Debbie was amazing she was patient and…
Debbie was amazing she was patient and answered all my questions and helped me understand my home warranty coverages.
July 21, 2026
Excellent support
Overall very efficient explanation of coverage and how to file a claim if needed. Appreciate the personal service.
July 21, 2026
Debbie was great to speak with and…
Debbie was great to speak with and explained everything perfectly
July 21, 2026
Great first impression
Bethany took the time to explain and answer any questions and was willing to give advice on how best to handle making a claim if need be.
July 21, 2026
Very old school way of looking at…
Very old school way of looking at customer service, in a good way. They were friendly, communicative, and very helpful.
July 21, 2026
Debbie was very friendly and had great…
Debbie was very friendly and had great communication
July 21, 2026
Reply from Americas Preferred Home Warranty
Hello Adrienne,
Thank you for your kind review! We're so glad to hear Debie was friendly, communicated everything clearly, and made your experience a positive one. We appreciate you choosing America's Preferred Home Warranty!
With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home).
Respectfully,
Customer Care Team
Debie was great with her knowledge and…
Debie was great with her knowledge and well spoken. She knew what she was talking about and spoke with confidence.
July 21, 2026
Reply from Americas Preferred Home Warranty
Hello Alice,
Thank you for sharing your experience! It's great to know Debie's knowledge and confidence made such a positive impression. We appreciate your kind words and are grateful to have earned your trust!
APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide).
Respectfully,
Customer Care Team
Valerie was patient and explained…
Valerie was patient and explained everything and so very helpful
July 21, 2026
Reply from Americas Preferred Home Warranty
Hello Trudy,
Thank you for taking the time to share your experience! It's great to know Valarie provided patient, helpful service and made sure all of your questions were answered. We truly appreciate your feedback!
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
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