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Alpy.com Reviews 

12,740
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the booking process, often finding it fast and clear to use. Many people also appreciate the attractive and affordable prices, noting that they are often better than direct bookings. Reviewers consistently praise the staff for being pleasant, efficient, and extremely helpful, making the service experience excellent. The overall service is described as fantastic, with quick and efficient fulfillment of orders and accommodating assistance.

What people talk about most

Price

People report positive experiences with price, often highlighting the ease of finding great deals and... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as easy, quick, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its ease, efficiency, and friendly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, simple, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Alpy to source skis for a last minute, end of season family ski trip. Worked seamlessly. Lots of choice. Great prices. Good communication via e-mail. The company we ended up using were great. No... See more

Company replied

Rated 5 out of 5 stars

Booking on the website was easy and cheaper than renting in the resort. We got to choose a shop near to our accommodation that was open at convenient hours. No issues when we went to the shop in the r... See more

Company replied

Rated 5 out of 5 stars

I have used Jennewein Alpy for a number of years for ski hire and find them, professional friendly and good value. No complaints. A great range of top skis and always happy to discuss requirements d... See more

Company replied

Rated 5 out of 5 stars

I made an error on Alpy website booking ski hire in a differing resort (very close shop name match). The owners of the shop were great and I got a refund which softened the blow of a last minute hire... See more


Company details

  1. Ski Rental Service
  2. Snowboard Rental Service
  3. Sports Equipment Rental Service

Written by the company

Your hassle-free ski rental starts here. As Europe's leading ski rental marketplace, we connect you with over 1,150 partner shops in 11 countries. Skip the long lines and the heavy lifting. Book your high-quality ski and snowboard gear online in just a few steps and pick it up at a convenient location, or even have it delivered and save up to 65%. With us, you save time, money, and can get straight to what matters: enjoying the slopes.

Your Perfect Ski Day, Made Easy

Written by the company

Book Smart. Ski More.
With Alpy.com, you get more than just a booking—you get a seamless start to your ski holiday. Our mobile-friendly platform and multilingual support make it easy to find the perfect gear, save up to 65% on rentals, and enjoy free cancellation until the day before pick-up.

Your Satisfaction, Guaranteed

100% Satisfaction or Your Money Back

We are committed to ensuring you are completely satisfied with your ski rental. If you're not happy for any reason, simply contact us for a full refund or exchange.

Contact info

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The Magic Potion for your ski rental

Compare over 1 150 Alpy.com ski rental locations all across the alps.

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.7

All reviews

(12,740)

4,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, quick and easy got my skis within 10 minutes and even ended up buying them off the for a great price, thankyou so much

March 13, 2026
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Reply from Alpy.com

Hello
Thank you for review.
We hope to see you again soon on our website.
With kind regards,
The Alpy.com team

Rated 5 out of 5 stars

Rented equipment in Kaprun for kids and…

Rented equipment in Kaprun for kids and adults - team was very friendly, fast and helpful, child 7 y.o got full ski+boots+poles+helmet for free (it was easter promo).

March 28, 2026
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Reply from Alpy.com

We're so happy to hear you had such a positive experience with our team in Kaprun and appreciated the Easter promotion! Thank you for your kind words.

Your Alpy.com Team

Rated 5 out of 5 stars

Perfect

Perfect, great value.

March 15, 2026
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Reply from Alpy.com

We appreciate your positive feedback! We're happy to hear that you found great deals.

Your Alpy.com Team

Rated 5 out of 5 stars

Easy to book

Easy to book. Reasonable price. No hassle at shop. Equipment provided fine. Basically ‘ as on the tin!’ 😀

March 13, 2026
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Reply from Alpy.com

We're happy to hear booking was easy, the price reasonable, and the equipment satisfactory! We appreciate your positive feedback and are glad you enjoyed your experience.

Your Alpy.com Team

Rated 4 out of 5 stars

Very quick and easy

April 4, 2026
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Reply from Alpy.com

We're glad you found the process quick and easy! Thank you for your feedback; we appreciate you taking the time to share.

Your Alpy.com Team

Rated 5 out of 5 stars

The whole process was simple

The whole process was simple. Upon arrival we were in and out of the gore shop in 20min and I saved about 50% on the costs of going direct.

March 26, 2026
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Reply from Alpy.com

We're happy to hear that the process was simple and efficient for you. We're also glad you saved money by choosing our services. Thank you for your positive feedback!

Your Alpy.com Team

Rated 5 out of 5 stars

Cheap,good service and friendly

Cheap, good service and easy to collect, definitely recommend, thanks and will use next time ☺️

March 28, 2026
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Reply from Alpy.com

We're happy to hear that you found our service affordable and easy to use! We appreciate your recommendation and look forward to serving you next time.

Your Alpy.com Team

Rated 5 out of 5 stars

Great online deals. Simple user friendly

Great online deals. Simple, user-friendly, and straightforward. I’d definitely come back anytime.

April 1, 2026
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Reply from Alpy.com

We're happy to hear that you found our online deals great and the platform user-friendly. We appreciate your positive feedback and are glad you enjoyed your experience.

Your Alpy.com Team

Rated 3 out of 5 stars

Price is OK, hard to find

Price is OK, but was very hard to find the place. It is basic to have a link to Google maps. Ski shop needs a car to arrive there, which is not mentioned.

March 28, 2026
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Reply from Alpy.com

We appreciate your feedback and are sorry you had difficulty finding us. We'll look into providing a Google Maps link and clarifying the ski shop's location accessibility.

Your Alpy.com Team

Rated 5 out of 5 stars

Had a few problems they were great…

Had a few problems they were great sorted us straight away. The staff at geneva were excellent. We have used them twice this season and will be using them next season .

March 22, 2026
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Reply from Alpy.com

We're happy to hear that the team in Geneva provided excellent support and quickly resolved the issues you encountered. We appreciate your continued trust and look forward to assisting you next season.

Your Alpy.com Team

Rated 5 out of 5 stars

Great value and fantastic ski shop…

Great value and fantastic ski shop (Hervis in Ischgl)

March 27, 2026
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Reply from Alpy.com

We're happy you found great value at the ski shop! Thank you for sharing your fantastic experience with us; we appreciate your positive feedback.

Your Alpy.com Team

Rated 1 out of 5 stars

The website isn’t great

The website isn’t great. I put boots on the order but the add to the order button is also cancel the order so when I paid it wasn’t on there which was annoying. It just adds stress to something which should be easy

April 3, 2026
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Reply from Alpy.com

Thank you for your feedback. We're sorry to hear that you experienced difficulty with the website when ordering your boots. We will investigate the issue to improve our customers' experience.

Your Alpy.com Team

Rated 5 out of 5 stars

Thank you for the great support in…

Thank you for the great support in changing material and follow up!

April 3, 2026
Alpy.com logo

Reply from Alpy.com

We're happy to hear that our support was helpful during the material change and follow-up process. Thank you for your positive feedback; we appreciate it!

Your Alpy.com Team

Rated 5 out of 5 stars

Excellent friendly staff and very…

Excellent friendly staff and very helpful, will use alpy again

March 10, 2026
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Reply from Alpy.com

We're happy to hear that our staff were helpful and friendly! Thank you for your positive feedback; we look forward to serving you again.

Your Alpy.com Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, quick and easy collection and drop off. Good value!

March 26, 2026
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Reply from Alpy.com

We're happy to hear that you found our staff friendly and the process quick and easy! We appreciate your positive feedback on the value.

Your Alpy.com Team

Rated 5 out of 5 stars

Very good site to order the ski’s…

Very good site to order the ski’s online and at a good price!

April 1, 2026
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Reply from Alpy.com

We're happy you found our site a very good way to order skis online at a good price! Thanks for your positive feedback.

Your Alpy.com Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very easy to use, friendly staff and kit was great.

March 21, 2026
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Reply from Alpy.com

We appreciate your positive feedback! We're happy to hear that you found our service excellent, the kit great, and our staff friendly and helpful.

Your Alpy.com Team

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