Alfahosting GmbH Reviews 

Very quick and thorough.

Quick resolution to a certificate deployment issue for our website.

Marc Jarisch was able to resolve this quickly and professionally.

So helpful, so courteous. I appreciated it greatly that Dilshad with only a momentary pause, moved from speaking German into English for me.

Prompte und kompetente Beantwortung meiner Anfrage über PHP upgrade meiner Wordpress Installation.

Always best performance and outstanding service! Customer since many years and happy with Alfahosting.

the customer service is terribly bad and you can't reach a person.
they are forced to charge for service, which you as a customer can't even reach a person to clarify.

The contract and billing overview is very poor. The charge automatically extras which are hidden in the sub menu of the end user. Therefore its not obvious that additional charges are being incurred. in my case additional charges occured because of the PHP version.

They were nice to cancel the last invoice in this regards therefore it's a positive outcome. Many thanks

Christian was helpful, competent and knew what he was doing. He was also friendly and warm.

We have a legacy VM running on Alfahosting for compatiblity reasons. It has been up nonstop for several years. The price is very competitive.
Whenever there are issues or questions, the support staff is knowledgeable and quick.

The original company had one of the best customer support one could wish for. Not only was there a ticket based system that did let you review your own entries even month and years later, it was responded to in a very timely fashion, mostly within the hour. The answers you got where to the point and of sufficient depth to allow fixing a problem with one, maximal two exchanges and if that did not help there was phone support (with a real person) of sufficient knowledge and insight.
All of this is history. There is no phone support anymore (except very superficial billing related issues) and the very well working ticket system was replaced by - wait for it - EMAIL. This email is replied to a day later and by some guy who knows VERY LITTLE about their server tech and throws around answers anyone can find with google in seconds. So absolutely a time wasting exercise.
There are infrequent malfunctions e.g. with their confixx module terminal execution rights and other issues which use to be resolved fast in the past so created no big problem. But today it can mean hours and hours of finally futile work to try to figure something out that in the end is based on such a malfunction - and there is nobody on the other end giving ANY meaningful assistance.
The situation now has gone too far and only the changeover to a better suited provider is the solution.

update to response:
They have a very prompt team to respond to bad reviews, if they where even half as efficient with support I would be happy! The response is 90% nonsense, except the part regarding the attachments.
But let me be totally clear here how things now work with Alfahosting:
Day 1: you send a "request" thru their new email ticket system and get a canned reply immediately.
Day 2: someone with very limited knowledge of server maintenance who has NOT looked at the actual case/error/problem gives you a canned reply that is on the level of: oh, you script is not working, did you actually do a chmod +x on it??? and that to a long time customer who in all likelihood knows a thing or two about Linux and servers (using a terminal and all).
You respond with explaining the issue AGAIN, attach a picture so anyone knows YES you did everything right, it still is not working ...
Day 3: you wait
Day 4: you get the response:
"The process will be forwarded to our technicians for review. As soon as we receive a response, you will be informed immediately."
Day 5: nothing ...
Day 6: still nothing
btw: the reason I do not hand them my customer ID is obviously that they would then try to fix it BASED A THIS NEGATIVE REVIEW. - whereas they should have fixed it without any delay FROM THE GET GO.

Excellent Service

the best very good servise

Customer since 10 years and their support was first class in the early years. Unfortunately currently one waits 5 hours before someone reads a ticket - which then get answered only partially, with follow up questions resulting in another 8h wait time.
It would be so nice to have a chat menu with most other hosters offer. Not a robot one though.
You used to have 24/7 service and even at the phone someone with some competence would be available - all gone now.
Since their reply another issue came up: my server uses an ANCIENT version of mysql (V5) - which leads to errors in my database which leads to errors in my forum software. their reply? upgrade to our new systems - of course I will have to do all the work, transfer all files and set it up myself - all because the staff is unable or unwilling to update the DB to the current version which is V8 (!!!)
The German expression for this "Servicewüste"
Update 2: Well, this is nice - it would have been even nicer if in the original reply in the support forum this offer would have come up. I think I wait it out then.
As a general remark: the people doing the actual support are not to blame. This is most likely the result of cost cuts and management is responsible.

My problem was solved immediately. The expert on the phone was very professional and friendly.

Support like everything else is a disaster!

Support 24/7 hahahha I can only laugh! Their support is 0d 7 am to 11 pm, the rest of the time they are either asleep or there is no one working the night shift.

If you want problems with hosting, take any of their packages!

They really are a disaster and I do not recommend their hosting to anyone!

If you are setting up a small business and are not fluent in all things IT, I would look for another hosting provider.
No clear visual instructions, the menus are not intuitive and thus very time consuming and frustrating to get right.
Customer support is responsive, but it's often a long drawn-out process.

If you are fully IT fluent, then you will probably be OK.
I am usually the one at work helping others solving day-to-day IT issues at the front end, but back-end set-up is a new thing for me.

When problems arise, Alfahosting decline using screen shots for communication requiring the user to describe what and where things went wrong. Which is difficult, because this assumes knowledge of what things are called and how they work!
And if you can't, some interactions can make you feel as if you are a bit thick, just because IT is not what you eat for breakfast, lunch and dinner.

I really hoped to work with this company from my home region, but have decided to set up a new website with my current provider. Little acknowledgement of feedback.
Hmm, might this be because of a lack of diversity in staffing? All my technical queries so far have been responded to by a small team of men.

Even if they decide not to act on feedback because it may just come from a small customer segment, an acknowledgement that their product as is does not meet your needs and causes frustration would go a long way.

My recommendation: Choose a provider where you have a fair "cooling off" period, so you know what you let yourself in for, and if it meets your needs. It may be alfahosting, it may not be.

Best hosting ever! Lightning fast support! Thank you!

My Provider for the last 10 years. always willing to listen to customer suggestions and helpful till midnight to solve technical issues, even those are caused by third parties or own issues

Good prices, insane customer support response time (including phone hotline with near instant connection up to 10pm on saturday), solid goodwill.

I am not deducting any stars for this because they have been very helpful and fast in support with solving issues and the pricing is good, however some of their UX choices are a bit weird, like requiring different accounts for different products, which sometimes need to use different backend systems for the same category (specifically domains being managed by the domain robot in VPS accounts, but in the system itself on webhosting accounts), and charging for domains doesn't line up with the actual domain renewal date. Overall the quality of the service provided more than makes up for it.