I have been using the services for some time because I like the quality of the product and the liberty to create a project they way I prefer. The service delivery is really fast and also very please... See more
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Absolutely beautiful! The albums are stunning, and creating them was so easy and fun. The whole process was quick, simple, and enjoyable. The final result is even better than I expected — I love it! H... See more
- Delivery times are not met (indicated 4 business days but "we're busy") - Consumer law not upheld (gift cards expire within 2 years, you can't keep leftover credit) - Chat with human takes 20+ m... See more
Company replied
I’ve ordered from Albelli a couple of times before and have always been happy with their quality products. This time, one of my forex photos arrived without a hanging system. I reached out and Maja fr... See more
Company details
Written by the company
Wij zijn er voor de verhalen. De mooie, de ontroerende, de verhalen die je steeds opnieuw wilt horen. Wij houden je verhalen levendig als op de dag dat je ze beleefde, zodat jij terug kan kijken op je hoogtepunten en je verheugen op die komen gaan. albelli begon in 2003 met de verkoop van fotoboeken in Nederland. Daarna werden de activiteiten al snel uitgebreid naar diverse Europese landen en het Verenigd Koninkrijk. Tegenwoordig kunnen klanten ook bij ons terecht voor wanddecoratie, kalenders, kaarten en andere fotoproducten. albelli NL maakt deel uit van Storio group. In totaal voeren we acht merken in veertien verschillende landen en bedienen we meer dan 11 miljoen klanten. Daarmee zijn we een toonaangevend bedrijf voor persoonlijke fotoproducten in Europa. Wij blijven ons vernieuwen, zodat onze klanten hun mooiste herinneringen met elkaar kunnen blijven delen. We brengen momenten tot leven, elke keer opnieuw. Breng jouw verhalen tot leven met onze persoonlijke fotoproducten van hoge kwaliteit, zoals fotoboeken, wanddecoratie, kalenders en cadeaus. Met onze innovatieve software maak je in een handomdraai van iedere creatie iets unieks. Verwen jezelf of verras een ander met een attent cadeau. Onze fotoproducten worden met de grootste zorg gemaakt. Zo kun jij al die mooie momenten herbeleven – groot, klein, gepland of onverwacht – en ze jarenlang dicht bij je houden.
Klanttevredenheid gegarandeerd
Wij willen dat je bij ons een onvergetelijke ervaring hebt.
Kom je er niet uit bij het creëeren van je product? Ben je niet blij met je bestelling? Indien je ergens ontevreden over bent, aarzel niet om contact op te nemen met onze klantenservice, we bieden graag een passende oplossing.
Contact info
alelli B.V. Stationsplein 53-57, 1012 AB, Amsterdam, Netherlands
- 020-7083513
- https://service.storiogroup.com/hc/nl/p/contact
- albelli.nl
Laatste aanbiedingen
4.3
Excellent
72K reviews
Asks customers to review
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Awesome idea and even better product
I order this calender every year and it is better every time. The quality of the product, the quality of the service. It improves every time! Plus it is an awesome tradition to have in the Holydays!!
January 11, 2024
Product is conform verwachting
January 3, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
40% discount not granted
I ordered a photo album using the 40% discount promotion. Only 25% was granted. Customer Service doesn’t reply. Disappointing! Next time my cash goes to Hema or CeWe.
January 7, 2024
Unprompted review
Reply from albelli
Dear Albert,
Thank you for giving us feedback.
We would like to take a closer look at your order and would appreciate it if you would contact our customer care directly:
https://service.albelli.com/hc/nl/p/contact
Kind regards
albelli
Goede blackfriday deal.
November 27, 2023
de service is supergoed
July 26, 2023
Kwaliteit is super
August 14, 2023
Top producten.
July 25, 2023
Great service
The program is easy to use and offers several options to make a very nice photobook. The delivery service is also very fast. I prepared my first book ever and was very happy to see a fantastic result. I will certainly advise others to use Albelli.
July 5, 2023
Snelheid en transport
June 29, 2023
Miss print on several pages
Will have to contact customer service to get a new book, curious how they will handle this
May 31, 2023
Reply from albelli
Hartelijk dank voor de feedback. Het spijt ons dat uw bestelling niet naar uw wens is heeft. Neem alstublieft contact op met onze klantenservice voor een oplossing: https://klantenservice.albelli.nl/hc/nl/articles/360007295239
Onze excuses voor het ongemak.
Met vriendelijke groet,
albelli
Super service
May 14, 2023
Reply from albelli
Hartelijk dank voor uw positieve beoordeling en feedback! Goed om te vernemen dat u volledig tevreden bent over (service/product). Wij wensen u een prettige dag verder!
Met vriendelijke groet
albelli
No delivery and NO communication
Unfortunately this company is going in a negative direction. In the past I always have been very positive about Albelli, but after my recent order for Mother’s Day, I am beyond dissapointed. My order was delayed without ANY form of communication, now I didn’t have a present for my partner’s first Mother’s Day. I am still waiting for my package and I had to contact customer support, to discover there was a delay from within their factory.. why is there no active communication about this??? Why do I have to contact albelli to get the information myself? LAST time I ordered something here.. there are a lot of competitors (and doing a better job at it) out there these days!
May 5, 2023
Unprompted review
Reply from albelli
Dear Sir / Madam,
Thank you very much for your review.
We are very sorry that your order has been delayed.
We would like to see if we can find a suitable solution for you. However, we cannot see your contact details via Trustpilot. We therefore kindly ask you to contact us and indicate that you are doing so in response to this message.
https://www.albelli.nl/help/neem-contact-op
Kind regards,
albelli
Disappointing low resolution photo quality.
good software tool to develop the photo book,
good delivery timing
but very disappointed in the image quality. Even though the images all were of high quality when uploading, and the software tool also indicated quality was good enough,
the resulting image quality was much worse than it was on the computer.
April 1, 2023
Unprompted review
Reply from albelli
Dear Leman-Minten,
Thank you very much for your review.
We are sorry that your order did not reach you as expected. We maintain high quality standards and our goal is that you are satisfied with your order at all times.
We are happy to check your order and therefore kindly ask you to contact our customer service via: https://klantenservice.albelli.nl/hc/nl/articles/360007295239
Kind regards,
albelli
The website is easy to use
The website is easy to use, even for me hoe has forgotten a lot of Dutch. The quality is fantastic.
April 6, 2023
Alles is perfect geregeld
March 21, 2023
Great work team
Great work team! I received a damaged album, and they sent the new one next week! The quality of the album is excellent. All recommendations for albelli.nl!
March 17, 2023
Unprompted review
Very happy with Chanel servis
Thanks for Chanel one more time! She has arranged for me very quickly all things I need.
February 12, 2023
Unprompted review
Perfect!!!!!!!!!
January 26, 2023
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