Italspawn always provide excellent customer service and support. I have used their services for many months now and they provide excellent value for money. I can buy a box of 30 litres of spawn for a... See more
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Impeccabili/Impeccable I had two chances to get in touch with this company: once as I bought a meat slicer and had a request, so I entered it in a box as I was orderin: in less than 24 hours, they... See more
I bought from this company about a month ago and had a few issues which were resolved very quickly and wanton parts replaced - an excellent company to deal with, in my opinion a very important featur... See more
Ottima esperienza con AgriEuro! Ho acquistato diversi strumenti e funzionano tutti perfettamente. Un ringraziamento speciale va a Maurizio M. dell'assistenza clienti per la sua eccezionale professiona... See more
Company details
About AgriEuro.com
Written by the company
E-commerce Leader in Europa, con 15.000 diversi modelli di attrezzature agricole, da giardino, casa, cucina ed officina in PRONTA CONSEGNA.
- Maxi-Officina Meccanica interna con 15 Tecnici Riparatori Specializzati.
- L'unico venditore online che fornisce tutti i Pezzi di Ricambio.
- Centri Assistenza Specializzati AGRIEURO sul territorio nazionale.
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Cosa ci caratterizza?
- DISPONIBILITA’: La nostra parola d'ordine è pronta consegna.
- QUALITA’: Selezioniamo solo produttori seri ed affidabili, verificandone la qualità.
- PREZZO: Offriamo i migliori prezzi del mercato.
- COMPETENZA: Mettiamo a disposizione del cliente tutti i principali canali disponibili: telefono, chat, mail, social networks.
- COMUNICAZIONE: Il nostro cliente viene costantemente aggiornato in tutte le varie fasi dell'acquisto e consigliato attraverso la nostra Newsletter.
- ASSISTENZA: Il nostro vero fiore all'occhiello che ci rende unici nel mondo del web. Disponiamo di un team che si occupa di assistenza post-vendita, di un magazzino ricambi con oltre 80.000 referenze, ed un'officina riparazioni con tecnici specializzati per tutti i prodotti che facciamo rientrare dai clienti.
Contact info
Via della Repubblica, 06049 , Bruna PG, Italy
- agrieuro.com
4.4
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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es una web de estafas no compreis ahi…
es una web de estafas no compreis ahi ke os quedaias sin lo que comprasteis ni el dinero
October 22, 2026
Unprompted review
Reply from AgriEuro.com
Lamentamos leer una valoración de este tipo, especialmente porque, al no haber indicado su nombre completo ni el número de pedido, no hemos podido identificar su compra ni revisar la asistencia relacionada con su caso. Sin estos datos, nos resulta imposible comprobar qué ha ocurrido realmente y ofrecer una explicación concreta sobre la gestión realizada.
AgriEuro es una empresa sólida y consolidada, uno de los principales referentes europeos en la venta de maquinaria para agricultura, jardinería y hogar. Cada pedido queda registrado y cada incidencia puede ser revisada y gestionada a través de nuestros procedimientos de asistencia. Por este motivo, no compartimos en absoluto la afirmación de que nuestros clientes puedan quedarse deliberadamente sin el producto adquirido y sin el importe abonado.
Si desea facilitarnos el número de pedido o algún dato que nos permita identificar su compra, estaremos encantados de analizar su caso en detalle, verificar todo el historial de la asistencia y ofrecerle una respuesta precisa sobre lo sucedido.
Creemos que, ante cualquier incidencia, la mejor forma de resolverla es poder examinar los hechos concretos y la gestión efectivamente realizada.
Un saludo del equipo de AgriEuro.es
Poor customer service
Further to my review below today I can add more....Customer service did get in touch and told me that BRT said my delivery would happen today between 4 &6pm. So I took photos of my door shing the embedded data of time and date to prove I was in. However at 5.30pm the brt tracking changed and they said they could not deliver with no reason at this time. I am stating I have been in every time it has been out for delivery which is now 5 times since 2nd sept. I have asked agrieuro several times for my money back, I am currently awaiting a response to the photographic evidence.
Original post -I placed an order for a replacement drive belt and had to contact customer services because the courier keeps putting it out for delivery but it does not arrive. They use BRT for my delivery. Agrieuro responded to the request for help with a reply saying -the courier will deliver tomorrow. It never came and hasn't arrived a further 3 times. I follow up on the request for help but they have stopped responding so I asked for my money back but they don't respond at all. The customer service is very poor in Italy! My experience is very poor and I do not recommend them at all based on my experience and previous experience (I am a premium customer as I have spent thousands and every single time I have a fight to get the delivery with no prober help from customer services)
September 3, 2026
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are very sorry for the repeated delivery issues and fully understand your frustration, especially considering that the parcel has been marked as out for delivery several times without actually being delivered.
Our Customer Service team has been monitoring the situation and has reached out to BRT in multiple occasions to obtain updates and to request the delivery. Unfortunately, once a parcel has been handed over to the courier, the delivery operations and the accuracy of the tracking updates are not directly under our control. Nevertheless, we remain fully committed to finding a solution that works for you.
As you have also acknowledged, your delivery area is not regularly serviced by BRT. It is also possible to arrange a shipment to be sent to specific delivery points that could work both for you and for the courier. We believe that this option could have considerably improved your experience and regret that the option was not weighed sooner.
We have also taken note of the photographic evidence you provided and understand your disappointment after the repeated unsuccessful delivery attempts.
At this stage, as requested, we will proceed with the refund of the amount paid as soon as possible.
We sincerely apologise for the inconvenience and for the time you have had to spend dealing with this situation.
Customer Care is highly unprofessional
Customer Care is highly unprofessional. After my complaint went unattended for 4 days about an already paid order, I received unprofessional feedback underlining that my 40-euro order didn't warrant my complaint!!!!
August 24, 2026
Unprompted review
Reply from AgriEuro.com
Dear Marco, we understand your disappointment, with regards to the delay in receiving your order compared to the initial estimated delivery time, while also clarifying that the timeframes indicated at the time of the order are estimates.
The delivery delay was approximately 48 hours compared to the timeframe indicated at the time of the order.
In the days leading up to Ferragosto (a national holiday in Italy), delays may also occur at individual courier branches, resulting in possible postponements that are not always foreseeable.
We are sorry that the experience did not meet your expectations.
On our side, including through our customer support team, we provided the necessary assistance and information so that you could receive the goods as quickly as possible, compatibly with the logistical conditions described above.
We remain at your disposal for any further assistance you may require.
descuentos fantasma / fake discounts
Beware with their % discounts. % of what I ask myself. I wanted to buy a bioshredder so I looked at BlackStone GBK 600 which was at 390€ on google search (linking to agrieuro). But on agrieuro the same shredder is now (supposedly with a "discount" which translates into a price increase) at 497€.
Strangely for days I had the Bosch AXT 25 TC shredder in my Amazon shopping cart (at "normal" price with no discounts at 449€). Go and figure, the same Bosch AXT 25TC is 490€ on Agrieuro - with a "discount" of 37,60€ (so supposedly their previous price 527,60€.
So question for the dumb buyer ... where would you order?
June 4, 2026
Unprompted review
Reply from AgriEuro.com
We understand your disappointment and the concern about the price difference you noticed.
Our online prices and promotional conditions may vary over time based on supplier costs, stock availability, logistics costs, market trends and active campaigns. Prices shown by search engines or other marketplaces may also refer to different update times, sellers, availability or delivery conditions.
This is not intended to penalize any individual customer. If you wish, our customer service can verify the specific product and the dates you refer to, using any screenshots or links available, and provide a clearer explanation.
Thank you for sharing your feedback.
I bought a webber barbacue
I bought a webber barbacue, the lid and leg came damaged, 1 month later I am still waiting for the replacements.
Your replay changes your after sales service as you can understand, It is helpfull and let us to know what we can expect even having to wait for the damaged parts
June 2, 2026
Unprompted review
Reply from AgriEuro.com
We are sorry for the delay in receiving the spare parts and understand the inconvenience, especially after receiving the barbecue with some damaged components.
The required parts have already been ordered from Weber and, usually, the delivery times for this type of spare part are not particularly long. In any case, we will send an immediate reminder to the manufacturer.
In the meantime, since the damaged parts will not need to be returned, you may assemble them and use the product only if they are stable and safe, replacing them once the new spare parts arrive.
Our support team remains available to keep you updated on the progress of your request.
Bad packaging
The products arrived and I finally opened the box today to realise there was only paper to protect a 25 kg pizza oven with a glass door and digital screen with the 2 stones on top of it. Result, the door and digital screen are in pieces and one of the stone broken, I’m 2 days away from a pizza event with 1 of my oven broken in transport.
I’m waiting for their response, I hope this will be handled properly.
May 25, 2026
Unprompted review
Reply from AgriEuro.com
We are very sorry to hear about the damage and fully understand the inconvenience this has caused, particularly given the urgency of your event.
We have already taken note of your report and arranged for the damaged product to be collected, with a new oven to be sent in its place.
We will also investigate internally what happened during packaging and transport, as an item of this type requires particular care when being handled.
We remain at your disposal via our customer service team to assist you until the matter is fully resolved.
Ottima esperienza con AgriEuro
Ottima esperienza con AgriEuro! Ho acquistato diversi strumenti e funzionano tutti perfettamente. Un ringraziamento speciale va a Maurizio M. dell'assistenza clienti per la sua eccezionale professionalità e cortesia. È stato di grande aiuto e ha gestito tutto in modo rapido e chiaro. Servizio impeccabile, consiglio vivamente questo sito! Excellent experience with AgriEuro! I purchased several tools, and they all work perfectly. A special thank you to Maurizio M. from customer support for his exceptional professionalism and courtesy. He was very helpful and handled everything quickly and clearly. Impeccable service, I highly recommend this site!
April 17, 2026
Unprompted review
Purchase of Flymo lawnmower - excellent service
I ordered a Flymo lawnmower. It arrived after a week, exactly when the company said it would arrive. The price was as good as any other I could find here in Italy and the company provided a free mower kit (safety glasses, protective cover, cgloves, blade sharpener et al.). The guarantee included a sticker with a QR code to attach to the mower and information giving links to YouTube videos on its use. Excellent service - definitely to use again.
March 23, 2026
Unprompted review
Non-existant Customer Service
I enjoyed the product; however the wheels last last than a year. I ordered replacement wheels and they arrived they didn't fit. I kept getting the run around from various departments then they just stopped ansering my emails. So I now have a lawn trailer I can't use and new wheels for it that are pretty but serve no purpose. Very disappointed in the lack of customer service.
March 2, 2026
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are sorry to hear about your experience.
Unfortunately, with only the name provided in the review, we are unable to trace the situation you reported. We have also requested more details about the order or your full name via the platform, but we have not received any feedback at this time.
If you would like to provide us with the order number or your full details, we will be happy to look into the matter and try to find a solution to the problem you have reported.
We remain at your disposal.
Gardena Pumpe
i found the product very fast at your shop
delivery super fast
packaging great
product, a pump from gardena, works super fine !!
i am a very happy customer
price was also attractive !!
January 5, 2026
Defective product lead to a nightmare experience
I want to share an important aspect that is not visible in most reviews.That is because prices are fair and delivery time is ok – so if everything goes well, you’ll be happy.
The problem begins if the product arrives defective, as in my case or if any fault covered by the company’s warranty arises later. What followed was an exhausting and frustrating experience.
Agrieuro did not offer a replacement or refund as they should have by law when a client receives a defective product. They instead asked me to bring the quad to a repair garage or set up for a pickup delivery in which case they demanded that I repack the product exactly as it arrived. This is completely unreasonable for a private customer, as the product had to be assembled upon delivery and cannot be returned to its original packaging. I did, however, pack it securely on a pallet, with cardboard and bubble wrap, as instructed, and at my own expense (including straps and packing materials). I was promised that my ratchet straps would be returned, but they were not – they were simply taken.
When the product finally came back, it was in worse packaging than what I had sent, the same defect was still there, and essentially nothing had been fixed.
Months have now gone by (15/5/2025 - 02/09/2025 and counting), I still cannot properly use the product I paid for, and Agrieuro refuses to take responsibility. They have ignored my repeated requests for either a refund, a replacement, or at the very least, compensation for the wasted time and costs.
In summary: if you’re lucky and everything works, you’ll be satisfied. But if something goes wrong, be prepared for a long and frustrating battle.
*post agrieuro response update:
I find it curious that agrieuro took the time to respond to the review on Trustpilot, but have yet to follow up on my ticket. Still waiting for pickup with a perfectly self packed quad.
September 2, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
thank you for sharing your experience with us, although we are sorry to hear that it was not satisfactory.
We fully understand your disappointment and would like to provide some necessary clarification on the matter.
Our team immediately activated the assistance service, as required by current legislation and the terms and conditions of sale and assistance clearly described on our website and accepted by you at the time of ordering. These terms and conditions specify that replacement or refund will only be considered if the product cannot be repaired or if the repair would be excessively costly.
As for the packaging on return, we apologise for the inconvenience, but the defects reported are not attributable to Agrieuro, but to the courier responsible for transport. The same applies to the ratchet straps, which unfortunately were not returned to you by the service centre. It will not be a problem to request these back, and we are available to help you as intermediaries if necessary.
With regard to the repair, we would like to point out that the initial defect was correctly repaired, as you yourself confirmed in writing in the service file. The new problem arose three weeks later, and in that case too, we promptly activated the warranty service, directly involving an authorised Alpina centre to ensure a qualified technical intervention.
With regard to packaging for shipment, we would like to remind you that, as indicated in the terms and conditions of sale, the customer is responsible for secure packaging, as they have the goods in their possession. The packaging does not need to be identical to the original, but it must be as similar as possible and suitable for safe transport. For this reason, we always recommend keeping the original packaging for at least the first few months, precisely to prevent any complications in the event of assistance being required.
That said, as soon as you inform us that you have prepared more suitable packaging, we will be happy to send a courier to collect the product in order to complete the technical inspection and resolve the situation definitively. Depending on the outcome, as already mentioned, we will either carry out a new repair, replace the product with a new one or, if repair is not possible, refund the amount spent.
We apologise for the inconvenience caused so far and remain at your disposal to complete the procedure as quickly and satisfactorily as possible.
Broken machine sent - nobody takes responsibility
I ordered a rotary tiller which arrived with leaking engine oil. I send a video of the problem and a detailed description. Since 3 month the reclamation is played around the agrieuro organisation: different people respond and play on the ball with promises "Technicians will contact you", "Decision soon" - nothing happens. Internally information is not passed on. Asking for information which has already been delivered. I do have the impression that internally a "hot potato" is passed around and nobody wants to take responsibility.
Comment on the response of AgriEuro:
I leave it to the reader to judge concerning the open request - all the information had been send to service interfaces ( Mrs. "E.G." and M. "M.G"). Virtually none of the e -mails or the attached information and videos have found their way into the internal dossier, which was send to me July 9th, more than two month after the complaint . Here the dates of the e-mails 24. April, 28th April 29. April, 30th April, 4th May,. 5th May , 7th MAy , 8th May, 28th May, 30th June , 7. July, 9th July, 16th July ....so far, nothing has happened. Tomorrow three months will have passed.
April 13, 2025
Unprompted review
Reply from AgriEuro.com
Your ticket is still open, and our technicians have consistently responded to your requests. However, to date, we have not yet received a reply from you. You can verify this yourself by checking the ticket status in your account.
Please let us know how you would like to proceed, as the technician is awaiting your confirmation.
Best regards
Terrible Customer Support
Great Machine, Disgraceful Customer Service — Buyer Beware
I purchased the EuroMech HO 35 C from AgriEuro. The machine itself has been excellent — solid build quality and great performance. Unfortunately, that’s where the positives end.
When the strimmer head locked solid, I contacted AgriEuro for support. A month later, I’m still waiting. No spare part. No replacement. No useful communication. Just automated emails and silence.
Their customer service is beyond poor — and it’s no isolated case. A quick look at other reviews confirms that slow, unhelpful, and dismissive after-sales support is a recurring issue with this company.
It’s outrageous that a good product is being let down by a company that appears completely indifferent to its customers once payment is taken. If you’re considering a purchase, think very carefully about what happens if something goes wrong.
A shame — because the kit deserves better.
PS: I note your reply below. It sounds really good except nothing has been done to help me more than one month after asking for assistance. This is pure disinformation.
June 30, 2025
Unprompted review
Reply from AgriEuro.com
Hello,
thank you for your feedback.
However, we would like to point out that as soon as you reported the problem, our team responded quickly and did everything necessary to assist you as quickly as possible. It sometimes happens that certain parts are temporarily out of stock with our suppliers, which can unfortunately extend repair times beyond our control.
We do our utmost to guarantee a responsive and efficient customer service, and we remain at your disposal to support you until your problem has been fully resolved.
We hope to be able to regain your trust and remain at your disposal for any further enquiries.
Sincerely
I ordered a whirlpool from Intex from…
I ordered a whirlpool from Intex from this company with order nr 3324520 from the Spanish website
They wrote a few weeks ago that this order is in delivery, I never got any tracking nr and is impossible to get in contact with them( chat from them is robot talk ) it’s now Monday and if I don’t get any reply from them by this Thursday I will contact PayPal and will ask my money back
June 16, 2025
Unprompted review
Reply from AgriEuro.com
Good afternoon, dear customer, we would like to inform you that we have just opened a support request on our website so that you have a direct channel of communication with us.
Please log in to your user account to read our messages. By means of this request we will provide you with the tracking number and all the details of your shipment which is in Malaga, pending delivery.
We remain at your disposal
Best regards
Never more!!
Never more!!! This company sells you a non-functional product and if you want to return it you must pay for the shipping and they „may“ return your money or part of it. You can ask for replacement and you will never get it! Instead of normal communication, they open a „ticket“ on their web and then another „ticket“ and you can spend hours to figure out that they simply ignore you. The sprayer I have bought did not work and since Agrieuro kept on ignoring my request of replacing, we opened it and found out that the battery was not connected! By the way, it looked that the the product we recieved had been returned already once, the upper laces were already fixed…
June 11, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are truly sorry to read about your dissatisfaction and appreciate the time you took to share your feedback.
However, we would like to clarify a few important points regarding your experience. All our products are brand new — we do not sell used or refurbished items, nor do we have a section dedicated to such. The sprayer you received was no exception. The presence of pre-fixed straps may be due to standard pre-assembly checks performed by the manufacturer before packaging, not from prior use or return.
As for the reported battery issue, we remind you that all electric devices must be fully checked before first use, according to the user manual instructions. In many cases, battery connections are left unplugged for safety during transport and must be connected before operation — this is not considered a defect, but rather standard practice.
Regarding the assistance process, our support system is designed to ensure traceability and efficiency. Opening a service ticket allows our technical team to gather the necessary information and offer appropriate solutions. We understand this may differ from direct one-to-one communication, but it allows for a quicker and more structured response, especially in high-demand periods.
We regret that you felt ignored — your case was handled within regular timeframes, and all responses and instructions were provided through the support platform. Additionally, our return policy is clearly stated on the website: if a customer wishes to return a working product, return shipping is the responsibility of the buyer, in line with European consumer laws.
We remain available for any further clarification and hope we can restore your trust in our services in the future.
Low quality products and worst customer…
Low quality products and worst customer service ever.
May 27, 2025
Unprompted review
Reply from AgriEuro.com
Dear Customer,
we are sorry to hear about your experience and sincerely apologize for any inconvenience caused. We strive to provide quality products and excellent customer service, and we regret that we did not meet your expectations.
The non-compliant product was promptly reshipped thanks to the support of our customer service team, who quickly organized everything and resolved the issue. We apologize if the reshipment experienced some delays; however, the goods are now out for delivery following our persistent requests to the courier—an indication of an active and responsive after-sales service.
We remain at your disposal for any further clarifications
Thank you for your feedback.
A lot of professional equipment for the…
A lot of professional equipment for the garden and not only, I buy it not for the first time, I recommend :)
May 1, 2025
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