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AffordableTours.com Reviews 

2,931
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional travel agents for being exceptionally helpful, knowledgeable, and consistently responsive to all vacation planning questions. People note that staff members make booking upcoming trips completely smooth, offering great recommendations and handling every little detail efficiently. They appreciate how easy it is to communicate and work with coordinators who listen closely to their personal preferences. However, some reviewers were not happy with communication, mentioning difficulties reaching agents over the phone or experiencing delayed replies to multiple emails. Some consumers also felt that certain representatives were unresponsive or lacked necessary assistance as travel dates drew closer.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting timely assistance, exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and knowledgeable... See more

Response time

Consumers find response time to be positive, highlighting that agents are very quick to answer inquiries and... See more

Holidays

Reviewers mention positive feedback about holidays, frequently highlighting successful overseas trips and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first time to use affordable tours. My friend recommended it and it did not disappoint. Kristin Woodall answers our questions and concerns, very helpful and anticipates what we may need for... See more

Rated 5 out of 5 stars

our affordable tour rep Ms Lauren is an excellent example as a true customer service person. very professional, understood our needs, quick response to our phone call, listened us and provided great... See more

Rated 5 out of 5 stars

Rex has been very good to work with. Anytime that we have a question he has always replied promptly. This is my fourth time booking a European tour with affordable tours, and I’ve never been disappoin... See more

Rated 5 out of 5 stars

Adam is always a pleasure to work with. Everything required was done in a timely fashion. We have gone through affordable tours many times and have always been satisfied. Thank you for having high sta... See more


Company details

  1. #8 of 53 best companies in Travel Aggregator
  2. #7 of 9 best companies in Cruise Agency
  3. #9 of 19 best companies in Cultural Tours Provider
  4. #61 of 204 best companies in Travel Agency

Written by the company

As the largest discounter of escorted tours, cruises and river cruises to worldwide destinations, our award winning service team is ready to fulfill on our promise of providing you with the best possible experience at the lowest prices. Since 1999, we have been sending travelers around the world on their dream vacations and continue to do so today. But don't just take our word for it! Please browse through our passenger confirmed reviews to fully understand how committed we are to you and your vacation plans. We hope to hear from you soon!

Largest Discounter Of Escorted Tours, Cruises, & River Cruises

Written by the company

Don't Pay Full Price For Your Next Vacation
Thinking about travel? Stop paying full price for your vacation. Let our award winning service team plan your next escorted tour, cruise, or river cruise to worldwide destinations. Our prices are so low, we aren't allowed to show it on the website! To view your discounted price, please request your free quote online or call one of our consultants at 1-800-935-2620 today!

Lowest Price Guarantee!

Nobody beats our prices!

[TOURS] Shop with confidence at AffordableTours.com! We are the world's largest seller of escorted tours. What this means to you is that our prices and service cannot be beat. We back this up with our amazing low price guarantee. Here's how it works in simple language: If at any time before your initial deposit date you find the same tour for less simply send us a copy of the quote and we will match the deal plus we will even send you a $50 American Express gift card as a thank you for your business. You can use your $50 gift card to make purchases anywhere American Express credit cards are accepted. Gift cards will be mailed within 2-3 weeks of your return date. This guarantee does not apply to Cosmos, Gate1, or Tauck. No fine print, no legal mumbo jumbo. This is our pledge to you, simple and secure. So go ahead and shop with confidence at AffordableTours.com, your discounted tour headquarters. [RIVER CRUISES] Shop with confidence at AffordableTours.com! We are one of the world's largest travel agencies offering deep discounts on River Cruises. What this means to you is that our prices and service cannot be beat. We back this up with our amazing low price guarantee. Here's how it works in simple language: If at any time before your initial deposit date you find the same river cruise for less, simply send us a copy of the quote and we will match the deal plus we will even send you a $50 American Express gift card as a thank you for your business. You can use your $50 gift card to make purchases anywhere American Express credit cards are accepted. This guarantee does not apply to Tauck. No fine print, no legal mumbo jumbo. This is our pledge to you, simple and secure. So go ahead and shop with confidence at AffordableTours.com, your discounted river cruise headquarters. [CRUISES] At AffordableTours.com the low price on your cruise is guaranteed. If you find a better price for an identical cruise within 12 days of booking send us a copy and we will match the price. Terms and Conditions for low price guarantee: In order to qualify the lower price must be published and must be available to the general public. Consolidator, incentive meeting, group, convention, age related, past guest rates and all other special promotions or fares are excluded from the guarantee. If the lower price is restricted by the cruise line then the passenger must abide by the same restrictions when the guarantee is honored. The guarantee applies only the cruise portion only. The guarantee does not apply to flights, land components, amenities, extras, or other components or portions that are not part of the cruise-only rate. If the lower price category is sold out then the rate guarantee does not apply. There must be availability on the lower price category in order for the guarantee to apply. If a booking is made within the penalty period of a cruise line then the guarantee does not apply. This penalty period is established by the cruise line and charges may be assessed by the cruise line for revised bookings. A facsimile of the print advertisement must be presented to receive the guarantee. The facsimile must be received by AffordableTours.com within 12 days from the original date of booking. This guarantee is subject to change and may be withdrawn or revised by AffordableTours.com at any time and for any reason without prior notice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,931)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

We have booked several tours through…

We have booked several tours through Affordable Tours. Aga is always so helpful and immediately responds to any inquiries. The price is cheaper than anything we could do on our own. Love Aga and Affordable Tours!

September 6, 2026
Rated 5 out of 5 stars

Our booking rep Anna

Our booking rep Anna, really was knowledgeable about all aspects of our tour and she worked hard to help with our accommodations and tours. Affordable Tours is well served by Anna, if and when we book a tour again; we w the will definitely be asking for Anna. Ted & Sudie Bradley

September 5, 2026
Rated 5 out of 5 stars

Process before the trip

Originally we were supposed depart on August 29th. However our trip was cancelled because hotel rooms were not available.
However Ms. Linh Nguyen booked the current trip expertly and in a very professional way, explaining the reasons for cancellation and rearranging the trip. She is very pleasant to deal with and easily accessible.

September 3, 2026
Rated 5 out of 5 stars

Booking was clear and easy

Booking was clear and easy, Tony made us feel like we were getting special treatment by answering all of questions (silly or not). Our trip went as the itinerary stated from beginning to end.

August 23, 2026
Rated 5 out of 5 stars

Joseph Van Deilen is 3 for 3. 3 trips... 0 issues.

I have booked three trips thru Affordabletours and each time i have used Joseph Van Deilen. There have been a total of zero issues. He has booked extra rooms for me both before and after the tours and there have been no issues anytime. The booking process is simple and Joseph makes it enjoyable is truely a pleasure to deal with.

June 13, 2026
Rated 5 out of 5 stars

Dana is so helpful

Dana was very helpful explaining all the options. This is the 9th trip that I've booked through Affordable.

August 31, 2026
Rated 1 out of 5 stars

BAIT & SWTICH BE WARY

I sent an email requesting a price on a cruise. Vivian Vo emailed me back within minutes with a great price. I called to purchase the cruise and then was told she made a mistake and it was now over a $1000 more than she quoted me. She also changed the original quote on the email so I had no proof of the mistake she sent to me and told me on the phone. I believe this is called bait and switch. Sent 3 emails asking to speak to the owner and was told to contact customer service. The email address was given by Vivian Vo to contact customer service does not exist. This is a very bad bad company. STAY AWAY AND MY ADVICE LOOK ELSEWHERE. THEY ARE SNEAKY AND LIE

These people are blatant liars. No where on their quote does it say what this person alleges below. Would anyone in their right mind purchase from a company that within a span of 10 minutes up their price over $1000?? AGAIN MY ADVICE IS STAY AWAY FROM A BUSINESS THAT LIES AND ATTEMPTS TO CHEAT PEOPLE OUT OF THEIR HARD WORKED FOR MONEY. IF ANY ONE WANTS TO SEE THE QUOTES THESE LIARS SENT TO ME PLEASE LET ME KNOW. ALSO THEIR NEW QUOTE IS EXACTLY TO THE $$ WHAT THE CRUISE LINE IS CHARGING SO NO DISCOUNTS AS THEY ALLEGE WITH A BETTER PRICE.

August 25, 2026
Unprompted review
AffordableTours.com logo

Reply from AffordableTours.com

We are sorry to hear you are not pleased with the offer we made of additional onboard credit to make up for the misquote. We state within our quotes that they are estimates only, and before allowing anyone to deposit, we confirm with the operator that the pricing is correct. In this case, the pricing was not correct, so we advised you of this before allowing you to make any payments. As a good will gesture, even though quotes are not binding, we offered additional onboard credit, which you declined. If you have changed your mind and would like to accept our offer, please reach out to customerservice@affordabletours.com.

Rated 5 out of 5 stars

All aboard

Adam is always a pleasure to work with. Everything required was done in a timely fashion. We have gone through affordable tours many times and have always been satisfied. Thank you for having high standards and experience.

August 22, 2026
Rated 5 out of 5 stars

Jason is tops.

We, and numerous of our friends over many years, deal regularly with Jason. He is great to deal with. Always professional, always responsive. The best.

August 15, 2026
Unprompted review

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