Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
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Review summary
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Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full servic... See more
Company replied
Avail is great but they definitely need to invest into an app for landlords and tenants
Company replied
Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.7
Average
415 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Double charged but got no refund
On Aug 31st, when paying for my credit report, there was a blatant malfunction and I was charged twice. It's now Sep 4 and I've still not been refunded and despite going back and forth with customer service and showing screenshots of the double charge, they're still doing nothing. Unacceptable. It's a sign of an irresponsible company.
August 31, 2026
Unprompted review
Reply from Avail
Hello Isabel,
We’d like to gather the details needed to resolve this with you. We have reached out via email requesting the necessary documentation so we can investigate. We’re ready to help as soon as we receive it.
Avail markets well, but delivers poorly…and tries to convince you it is someone else’s fault!
I recently signed up to use Avail to simplify my overall rental management. I listed one property with them to see how it works, and was initially pleased with the ease of use in building a lease (this unit was already rented). But as I went into the payment portion it fell apart. What makes it worse is the Customer Support who I believe says what they need to in an attempt to appease.
My renter, who I know well, scheduled her first rent payment to be taken from her account on 8-31. On 8-31 Avail asks for information to prove the account and account owner, which was sent back on the same day, with a confirmation email that the info was received. Nothing happens after this, my renter checks her dashboard and it shows that her payment is now scheduled to come out of her account on 9-2, so she calls to tell me if this unknown delay. I check my portal and see that it won’t leave her account until 9-4 and will not be in my account until 9-10. No other info had been requested or shared by Avail. I call Customer Service and was advised that the payment is delayed a day for everyday the requested info is late…until ut is received, as they see on their end it hasn’t been submitted. I call my tenant who send a me the confirmation email from 8-31. So I call back and get a different Customer Service rep, who was nice, but stated some of the similar info the previous rep said, until u share that I have the confirmation email. She tells me that email is from a 3rd party verification company they use and it isn’t from Avail so it doesn’t matter much. She checks and says they received all info needed and the process to verify started on 8-31 and wasn’t completed yet. This is a different story from what was shared previously by the initial rep. But it now has been transferred to someone else and they have no idea when it will be completed or when I can expect the rent to be in my account.
This is the best they can do…say whatever is necessary to appease you and give you nothing. U am sure my Mortgage Company is going to laff and say it is ok to pay whenever I can! Do yourself a favor and avoid the headache and misinformation by doing business elsewhere. As I type this I am searching for another option before they pull the money from my tenants account because I know they will be full of all kinds of excuses/reasons why they can’t refund in a timely manner.
September 2, 2026
Unprompted review
Reply from Avail
Hello,
We connected with you by phone to help clarify the verification review process and ACH timelines. We know receiving different explanations made it difficult to understand when the rent would reach your account. Verification and ACH processing are separate steps. We hope that we were able to give you a clearer picture of what to expect. Please let us know if you have any other questions.
Account was locked serval weeks; more than 10 days each response is unacceptable.
My Account was locked for serval weeks. It took more than 10 days to get each email response. Phone call can't reach the right person. Very un-professinal. But customer service is nice; even all they could do is to forward the message to the right Dept. Also, don't feel comfortable for the ID verify processes. Real ID, real picture taken;SSN number and ownership Document. All those left to so un-professional agent made me feel real unsafe.
July 23, 2026
Unprompted review
Reply from Avail
Hi,
We are glad we were able to resolve this with you by email and restore access to both your account. We know the wait and back-and-forth made this process difficult for you. However, we appreciate your patience. The verification review was needed to confirm account ownership and help keep the platform secure for all of our users.
If you have any questions or need any further assistance with your accounts, please don't hesitate to reach out to us at 312-292-9347.
This company does not have its act…
This company does not have its act together! They make it so difficult to list a rental! I usually use Zillow or Turbo Tenant which I would rate highly and easy to use! Avail wanted to know everything about me, like I was getting a security clearance to work at the Pentagon! The only thing they did not ask me for was my DNA. It’s interesting because this company is owned by Realtor.com you would think they would have a better process and be more user friendly.
August 1, 2026
Unprompted review
Reply from Avail
We'd like to make listing your rental easier. We know being asked for more information than expected can make the process feel intrusive. Account and listing checks help keep Avail secure, but the flow should still feel straightforward. Our Care team at (312) 292-9347 can walk you through the listing process and clarify what's required.
Avail slow pays to get you to enroll in…
Avail slow pays to get you to enroll in FastPay. This is not a good practice. If it wasn't for that, I would have given a 4 or 5. Otherwise a pretty good application.
August 14, 2026
Unprompted review
Reply from Avail
Hi Dave
We're glad the rest of Avail has been working well for you. Payments through Avail typically process within 3 business days, compared with up to 5 to 7 business days on many other rental sites. FastPay is a feature available on the Unlimited Plus Plan that can assist you in receiving those funds just a little faster. If you would like to know more about it, please don't hesitate to reach out to us at 312-292-9347. Thanks for sharing your perspective.
Seamless
Seamless. Easy to Use. And most importantly — adoption is easy for both the landlord and the tenant.
August 3, 2026
Unprompted review
Reply from Avail
Hi Adriel,
So glad Avail has felt seamless and easy to use for both you and your tenants. That’s exactly the kind of straightforward experience we’re aiming for. Thanks for the kind words!
The representative immediately knew…
The representative immediately knew what my issue involved and initiated an expedient adjust to correct the problem.
August 6, 2026
Unprompted review
Reply from Avail
Hi Lottie,
We’re glad our representative quickly understood what you needed and made an adjustment to resolve the issue. It’s great to know you felt supported from the start. If you need any further assistance, we’re here to help.
Major privacy concerns
I am not an avail customer but I get constant emails from them about another person who shares my first and last name. I do not have an account of my own so I can't unsubscribe. I've been told by their customer service representatives that there is nothing they can do to not send me personal information for their client who I have never met. I have talked to their customer service representatives on phone and email many times and they refuse to fix the problem. They claim our emails being similar is the problem which makes no sense because no other company is sending me her emails. They should not be trusted with personal data as they are incompetent to keep anything private. I don't even know if this woman gets her own emails but I can't stop getting them until I block Avail.
July 1, 2026
Unprompted review
Reply from Avail
Hi Hallie,
We want to get this fixed, so we've added all variants of your email address to our unsubscribe list. We apologize for the confusion. This was due to another user setting up their account with an inaccurate email address, which Gmail routes to your inbox. We've now addressed this on our end so it doesn't happen again. Thank you.
Unexpected locked accounts and slow support response
I went through the process of adding my property, creating a new lease for a tenant, and setting up payments for my tenant. However, the next day they unexpectedly locked my account without notice of any kind (no email, no text, nothing). Had to call them to find out why. They claimed they needed to verify identify and property ownership and had to escalate the ticket to a verification process that I was told would take 72 hours! On top of if, my tenant was unable to make a payment while all of this was happening, even though they assured me that would not be the case. In short, @Avail, if you're going to require this kind of verification, do it at account creation and not behind my back the next day! My tenant was the one who told me she could not pay; embarrassing. Also, they really need help when it comes to this verification; there is no reason that it should take 72 hours when proof is sent almost immediately.
July 21, 2026
Unprompted review
Reply from Avail
Hi Nelson,
Thank you for taking the time to share your experience with us. We am sincerely sorry for the delay, the frustration, and the awkward situation this caused between you and your tenant. Being locked out without immediate clarity is incredibly frustrating—especially when you are trying to finalize a lease and collect payments.
We are glad to share that our team has finished reviewing your information, and your account and listing are now fully verified and published. You and your tenant are all set to move forward with payments.
While we always aim for a seamless onboarding experience, rigorous identity and property verification checks are an essential part of keeping Avail safe for all landlords and tenants. Protecting our community from fraud is a top priority, though we certainly recognize that our communication and timeline during this process could have been handled much better in your case. We are taking your feedback to heart to make these transitions smoother and more transparent in the future.
Thank you so much for your patience while we worked through this verification. If you or your tenant need any assistance moving forward, please don't hesitate to reach out to us directly.
This company is a big racketeering…
This company is a big racketeering fraud. This is probably a great way for people with money to pay rent. However, if you're like the millions of us barely scraping by in our MAGA world right now, it is a nightmare. They try to take rent out the day before it is scheduled to come out. This has happened several times. Which causes rent to bounce and then they conveniently get to attach more fees when this happens. Myself and four others are currently talking to a pro bono attorney office over the hardships you can understand this has caused so many of us. Millions of Americans in today's horrific economy are already struggling enough and this company is awful!
July 23, 2026
Unprompted review
Reply from Avail
We're sorry to hear about your experience. We can't discuss account details publicly, but our support team is happy to help — please reach out to us directly.
Filling out the application via cell…
Filling out the application via cell phone is very cumbersome because when you have to enter the year you have to slide right one month at a time which absolutely makes no sense (2026-1958)!¿
My 2nd problem is that once I received my background check it all ended there with no further communication from either Avail or the Landlord. So I have absolutely no idea of my status. Even after trying to contact the future Landlord.
July 18, 2026
Unprompted review
Reply from Avail
Hi Victor,
Thank you for sharing your experience with us. We completely understand your frustration with the application process—scrolling month-by-month back through decades on a mobile screen is certainly not a smooth experience, and we appreciate your feedback on that date selector feature. We were relieved to confirm that you were ultimately able to complete and submit your application despite those hurdles, and we are so glad one of our customer care agents was able to step in and assist you along the way.
To help clarify how our service works, Avail provides the software platform used to submit applications and run screening reports, but the individual landlords and property managers are solely responsible for reviewing applications, communicating updates, and making final tenancy decisions. To help you get an update on where your application stands, we have followed up with you directly via email with the contact information for the property you applied to so you can reach out to them directly.
We wish you the best of luck with the listing and your search for your new home!
Went through the application process…
Went through the application process then they locked the account claiming they need more documentation. Sent the information but now they want me to resend it again. Have spent hours on hold. They have no customer service don't waste your time.
July 15, 2026
Unprompted review
Reply from Avail
Hi Mark,
Thank you for taking the time to share your experience with us. I completely understand how incredibly frustrating it must have been to deal with a locked account, requests to resend documentation, and long hold times when you were just trying to get things moving. We know your time is valuable, and we are truly sorry for the headache this process caused you. That being said, we are very happy to see that everything is now resolved and your listing is officially live and published!
While we know these security loops can feel like a major hurdle in the moment, verifying all users and listings through Avail is a vital line of defense for our community. This strict verification process is absolutely essential to prevent rental fraud and ensure a safe, trusted marketplace for both landlords and tenants.
Thank you so much for your patience and your understanding of how necessary these steps are to successfully secure and complete your account setup. We wish you the absolute best of luck with your newly published listing!
I have been trying to log into my…
I have been trying to log into my account, and have been unable too. I have sent over everything they asked for, reset password about six times, and it's still telling me that the information is incorrect. I have someone that is ready to do an application, and I can't send it because I can not login in.
July 14, 2026
Unprompted review
Reply from Avail
Hi Tonika,
Thank you for reaching out and sharing your feedback. We completely understand how incredibly frustrating it must have been to experience those login loops and password reset hurdles, especially during a crucial moment when you had an applicant ready to move forward. We are so happy to see that the issue has been resolved and your listing is now officially published!
While we know these steps can be deeply inconvenient in the moment, verifying all users and listings through Avail is an essential part of keeping our community safe. This thorough verification process is crucial for preventing fraud and ensuring a secure, trustworthy marketplace for both landlords and tenants. We truly appreciate your patience and your understanding of why these security checks are so necessary.
We want to wish you the best of luck with your new listing. Please don't hesitate to reach out if you have any questions about the Avail site.
They are very helpful the avail experience
They are very helpful. They will walk you through the process of filling out the forms. They are very patient with the consumer. Thank you to the staff that helped me. Truly Grateful. Jim Rodak
June 29, 2026
Unprompted review
Reply from Avail
Hi Jim,
Thank you so much for taking the time to leave this wonderful review!
We are incredibly happy to hear that our team provided the patient, step-by-step guidance you needed to navigate the forms smoothly. Ensuring our users feel supported and confident every step of the way is exactly what we strive for, and your kind words mean the world to our staff.
We are truly grateful to have you with us. If you ever need any assistance in the future, please don't hesitate to reach out—we are always happy to help!
They helped me get a new tenant entered…
They helped me get a new tenant entered and shared an easy way to approach it in the future
June 27, 2026
Unprompted review
Reply from Avail
Hi Earl,
Thank you so much for sharing your feedback and for the 4-star rating!
We are glad to hear that our team was able to help you seamlessly onboard your new tenant. Empowering you with the right tools and knowledge to make things easier for you in the future is exactly what we strive for.
Best of luck with your new tenant! If any other questions come up down the road, please don't hesitate to reach back out—we are always happy to help.
AVAIL made me 100% successful!
As a Landlord, Avail has proven over and over to be an asset in every way possible. Their employees are Professional, courteous , prompt with responses and extremely knowledgeable. I recommend AVAIL without hesitation and highly to anyone needing such services!
June 21, 2026
Unprompted review
Reply from Avail
Hi Lynne,
Thank you so much for taking the time to leave such an incredible review! We are absolutely thrilled to hear that Avail has been a vital asset to your landlording business and has helped make you 100% successful.
Our team takes great pride in delivering prompt, courteous, and knowledgeable support, so hearing that their efforts have made such a positive impact truly means the world to us. We appreciate your high recommendation and are proud to support you in managing your rentals.
Thank you for being a valued part of the Avail community. If you ever need anything at all, we are always here to help!
Cannot stop messages that rent is past…
Cannot stop messages that rent is past due despite two calls to customer service
May 1, 2026
Unprompted review
Very knowledgeable and easy to work…
Very knowledgeable and easy to work with. Trustworthy with no high-pressure.
June 9, 2026
Unprompted review
Reply from Avail
Hi Angelo,
Thank you so much for the awesome review! We are thrilled to hear that you found our team knowledgeable, trustworthy, and easy to work with. Creating a transparent, high-quality experience without any high-pressure tactics is exactly what we strive for every day.
We truly appreciate your trust in us and look forward to assisting you again in the future!
AVAIL MAKES IT SO EASY TO PAY RENT
AVAIL MAKES IT SO EASY TO MAKE MY MONTHLY PAYMENTS ON TIME.
June 12, 2026
Unprompted review
Reply from Avail
Hi Joe,
Thank you so much for the review! We absolutely love hearing that Avail makes paying your rent a breeze. Helping you keep those monthly payments quick, easy, and stress-free is exactly what we aim for.
We truly appreciate you taking the time to share your experience!
Good exposure
Good exposure - some difficulty getting set up but will definitely use it again
May 20, 2026
Unprompted review
Reply from Avail
Hi Michele,
Thank you so much for the review! We are thrilled to hear that you got great exposure and that you'll definitely be using Avail again.
We're sorry to hear that getting set up was a bit of a challenge, though. We want the onboarding process to be as smooth as possible, so we appreciate you pushing through it! If you ever need a hand or have feedback on how we can make the setup easier next time, please don't hesitate to reach out to our support team.
Happy to help where we can! Thank you for using Avail!
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