ATLETICA Reviews 

I had my first consultancy with Maria, who was great and helpful.
The products arrived in tact and at time as agreed.
Return process was also easy. Just make sure you keep the pallet on which you received the shipment.
Regarding quality - all great, except for the leg curl which was disappointing - while using, the screw gets loose and you have to repeatedly tighten it.

Order never delivered. We bought a weights bench to try the brand before planning to order a Fallout home gym. The experience has put me off any further dealings. We have a gravel road to our parkplatz and entrance door. This is a fire access road and as such fits a full size fire truck. Atletica delivers to the "first door" or "to the curb" depending on what they choose to say on any given day, Our front door is inside our parkplatz, as is the curb! Sadly the courier refused to drive into our parkplatz saying it was too small. Instead the driver wanted to drag a pallete along the gravel road, which I know from experience gets stuck and damages the fundament. Ive now cancelled the order because after 14 emails back and forth I give up wasting my time. Order #142039 - Refund requested, and due to the attitude of the company I’ve put in a charge back request on my credit card.

I ordered an R8 Bradley EXO Rack, along with an Omega bar, a Raptor Max bench, and a 155 kg plate set.

I wish I had never placed the order.

The bar never arrived. I contacted them to explain that I had not received it, but I only got a series of AI-generated emails and no solutions. I am still waiting for them to tell me what happened to the bar.

However, the worst part of the experience was definitely the rack. They sent me several incorrect parts:

The wrong selector sword
The wrong cables
The wrong screws

I contacted them, and they sent me the correct selector sword, but they sent me another incorrect cable AGAIN.

I emailed them once more, but now they do not seem willing to solve the problem. They simply redirect me to a warranty form.

SUMMARY: I spent around €6,000. Forty-five days later, my rack is still not assembled because they sent me the wrong parts. It is impossible to speak to a real person; all I receive are automated, AI-generated responses.

I am glad I only tested this shop with lower-value items, because based on this experience, I will never buy from them again. If you are considering ordering from Atletica, I strongly urge you to reconsider. Other major (German) fitness brands handled quality and service significantly better on many purchases I made and were way more helpful in case of claims.

1.
Severe Weight & Dimension Deviations
Standard Rubber Plates: The weight accuracy is terrible. My 5kg plates range anywhere from 4.8kg to 5.3kg. On top of that, the website's dimensions (diameter and thickness) were off by more than 10% (though they finally updated the listing after I pointed it out). Result: I can fit less plates than expected on my dumbbell sleeves.

"Premium" Plates (Advertised max 1% weight deviation): Out of four plates, one was completely out of spec (nearly 3% weight deviation). The first replacement they sent was also out of spec. It took a second replacement to finally get what I actually paid for, barely being in spec.

2.
Exhausting & Incompetent Communication
Resolving these issues was an absolute nightmare:

It took 3 weeks just to get a first (human) response.

The entire back-and-forth dragged on for 3 months until everything was settled.

Also, I wanted to return some of the 5kg plates, but after they promised to send the necessary return packaging and failed to do so (and as every response by them via mail took like a week), I gave up just to move on with my life.

3.
Zero Customer Appreciation
Throughout this entire process, every single hassle was caused by their mistakes, yet there was very limited effort or intention to make things right (quickly) or keep me as a customer happy.

Furthermore, I submitted a 3-star review for the rubber plates on their website some days ago, but so far they did not publish it...
I wondered at the time of buying why there were basically no 1, 2 and 3-star ratings, and especially that people praised that the rubber plates were NOT smelling, which was a deciding factor for me (surprise surprise: they actually smell, even after sitting for 3 months on the balcony).

Save yourself the headache and buy elsewhere.

Totally incompetent at keeping track of their own stock and logistics

They said they had floor in stock and would be delivered at a certain date range... then 1 month later I'm still asking them and they are saying they have too many orders and it might take 10-15 days more for items to be shipped

Don't buy unless you have the time and patience to wait and deal with automated AI messages that lie to your face with the most polite words

Two weeks ago, I ordered a dip bar from Atletica. Despite the mixed reviews I had seen, I decided to give them a try, and I'm glad I did. The dip bar is exactly what I was looking for, and the delivery process was excellent. It arrived as promised on the website and was delivered without any issues. Very happy with my purchase—thank you, Atletica!

I purchased R7 forge power rack and I was amazed with the level of quality. The quality is premium and will always recommend ATLETICA as a top notch gym equipment destination.

Really great company, the costumer service was so good, I really liked that they seek for any solution to make it a bit better for u 🙏 I do not have my order at home yet becouse I just did it, but I can only assume that its gonna be top quality for sure ! Thanx in advance !

I am about to place an order for my homegym.
The consultation team has been very helpful on guiding me through the different solutions

I had to wait a very long time for a product. Even after multiple false promises, the product arrived much later than agreed. Subsequently, I wanted to assemble the device, which was not easy at all due to the confusing instructions and accompanying video provided. On top of that, a manufacturing defect was discovered... For this, I was allowed to disassemble everything myself, send it back, and not receive a 100% refund. In fact, I had to purchase my own shipping materials and pay for the costs thereof and the shipment itself. After a lot of back-and-forth emailing, I was eventually ignored, and to this day, I have not received the 100% refund I am entitled to. I do not recommend anyone ordering from here. Certainly not from the Netherlands. One big mistake...

Thank you, Maria, for the helpful consultation via email and video call

Fantastic experience! The consultation for the equipment was incredibly helpful, clear, and perfectly tailored to my goals. Highly recommend. Thanks Maria !

I bought the R8 Falcon Rack for myself and my friends in our home gym. The rack is extremely sturdy and has studio-level quality. The delivery was very smooth and easy. We’ll definitely be buying more equipment here regularly for our home gym. 💪

I ordered a whole bunch of stuff, including the R7 half rack, Delta barbell, bumper plates, maxProtect floor tiles, different rowing handles and more, in two separate orders. The small order with DHL arrived very swiftly, the larger order arrived just 1 day past the ultimate estimated delivery date, so I'm happy about that.

The equipment is mostly top quality am I'm super happy about the R7 half rack with all its accessories, it is really SUPER solid material and it's a real joy training in it. Easy to assembly, despite a minor error in the manual. Barbell is awesome, bumper plates, tiles.. all top notch. I am thrilled about the quality.

The reason why I subtract one star however is that one of the received rowing handles, the T-bar Row, has a manufacturing defect that renders the item completely useless: the opening is too small and it does not fit around my Delta barbell sleeve. It scratches and damages it. Very sad that I still need to go to the gym do do my rowing; also: it has been more than 2 full working days since I reported the issue and asked for a replacement, but haven't heard anything back. Two edge pieces of the MaxProtect floor mats were also damaged and crumbling -asked for a replacement as well.

I Just tried to call their customer service during opening hours (at 9:05 am, their website say they're open from 8am to 4pm), but I got the message that the number that I was trying to call is not in use. (It is the correct number though, I called them before on it.) That's not very professional.

EDIT: Full week later and I am very glad the issue was resolved today. They are perhaps a little understaffed but I think they do their best :) I'll order with them again.

I ordered the Swat Basic 1 month ago (just received now). I paid 1 999eur.
There is now a discount for the Swat Perfomance (only difference with the basic if the stack weight from 50 to 75 kg). This Swat perfomance is offered with 90kg plates for 2 099eur.

Literally 100eur difference of what I paid. When I ask to pay the difference and get the weight different, they tell me it is not possible because the model is not the same...

It is the same, just not the same amount of weight..

I will have to cancel my order, return the equipment and get the new one.

Order take 1month to arrive, after reminder and pallet was 490kg, a lot of pain and transport cost for nothing..

This is so unacceptable

I have been waiting for my refund since august and I still don’t get it.

I have sent all the equipment back and when I asked for the proof of payment I got ghosted

Very unprofessional company

Initially lied about delivery time on their web-page, and I had to follow up myself about status. They then promised a new prioritized delivery, that ended up being delayed (could be another lie?), this without proper feedback. In the end, after multiple promised delivery dates, we had to cancel the order, so we could get on with our lives.

Support was responsive and polite though.

The customer service is very responsive on Instagram! I ordered a Fallout Multistation and as well and the quality of their products are second to none!

The google meet was very informative and it seems like the company takes costumer service very seriously. Now i just need to see if this company has exactly what i want.

I had a consultation with Maria from Athletica, who is very experienced and extremely friendly. The conversation went very well, and she was able to answer all of my questions clearly and professionally.
Since I am based in Switzerland, I was interested in visiting their store in Germany to see whether the equipment would be suitable for me. She kindly offered to stay in touch with the team in Mainz and made sure that I would be well welcomed and properly supported there.
Overall, the customer service was excellent. Communication via email was prompt, and my questions were always answered quickly.
I am very satisfied and would give Athletica a very high rating.