Delivery was very slow for one part of the package, ie. much slower than announced. The delivery of the carpet 230x160 is 20 eur, which seems at first reasonable considering the size - however, it is... See more
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Fast delivery, and there were no problems returning the items and getting my refund. I ordered vases - small items. I have no experience with bigger items. The quality of the items I ordered was... See more
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Extremely long delivery times, which aren’t transparent, and multiple delivery services involved. You never know when your product will arrive until the day before, and the tracking codes lead to r... See more
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The shipment was fast and delivery went without any problems. I am impressed with the quality of the items and would definitely consider ordering again.
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Bei Jotex findest du immer die allerneuesten Einrichtungsartikel. Damit du deine Favoriten jederzeit finden kannst, sind wir immer ein paar Schritte voraus. Es ist egal ob du Trends folgst oder deine eigenen kreierst, Jotex ist das Ziel, um dein Zuhause zu verschönern. Kaufe deine persönliche Einrichtung für dein Zuhause auf at.jotex.com!
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3.9
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542 reviews
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Delivery was very slow for one part of…
Delivery was very slow for one part of the package, ie. much slower than announced. The delivery of the carpet 230x160 is 20 eur, which seems at first reasonable considering the size - however, it is less than 5kg weight, so 20 eur seems too much. The return for something like that is basically not an option, as it is 45eur, which is more than the third of the price of the carpet itself, so its not worth it. The quality varies, one carpet is good, another one feels very bad quality.
October 1, 2026
Reply from Jotex Österreich
Hello Dara,
Thank you for sharing your feedback. We’re sorry to hear that the delivery took longer than expected and that the quality of the carpets did not fully meet your expectations.
Regarding the shipping costs, according to our terms and conditions, large and bulky items may be delivered either by DHL or by the freight carrier Rhenus. Once you enter your delivery address in the shopping cart, the available shipping options and costs are displayed. Please note that shipping costs depend not only on the dimensions of a parcel but also on its weight, which is why freight charges may apply.
These rates are part of our pricing model for deliveries dispatched from our warehouse in Sweden. Unfortunately, we are unable to adjust the shipping costs individually, as they are calculated automatically by our system.
However, if you are not satisfied with your purchase of the carpet, you are welcome to return the items to our warehouse in Sweden free of charge. This is absolutely no problem, and our customer service team will be happy to assist you with the return process.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Lisa Team Jotex
Didn’t receive refund or information on…
Didn’t receive refund or information on how to replace the order
August 13, 2026
Reply from Jotex Österreich
Hi,
Thank you for your feedback. We can see that our customer service team has assisted you further with your case, and we hope that everything is now resolved to your satisfaction.
If there is anything else we can help you with, please don’t hesitate to contact our customer service team.
Best regards,
Jotex Tem /Lisa
customer service zero
August 6, 2026
Reply from Jotex Österreich
Hallo,
vielen Dank für Ihr Feedback.
Bitte könnten sie uns mehr infos geben, damit wir den Fall prüfen und Ihnen weiterhelfen können.
E-Mail Adresse: customerservice@jotex.com
Team Jotex
Lisa
The best bed sheets
I loved my bed sheets. They are high quality and comfortable. I will buy them again.
August 27, 2025
Fast delivery and there were no…
Fast delivery, and there were no problems returning the items and getting my refund.
I ordered vases - small items. I have no experience with bigger items.
The quality of the items I ordered was so-so. They felt a little bit cheap, but for the price it was ok... I'd say things have less quality than e.g. an H&M Home or Zara Home, which sometimes have items in the same price category.
Nonetheless, JOTEX has a better selection of items and I'm happy with my purchase.
March 17, 2025
Reply from Jotex Österreich
Dear AL,
thank you for your review.
Your experience and feedback are very important to us.
Have a nice day!
Your team Jotex//Lisa
Nice product and fast delivery
June 18, 2024
Products of good quality
Products of good quality, smooth ordering process, timely delivery within started lead time
May 21, 2024
Extremely long and non transparent delivery
Extremely long delivery times, which aren’t transparent, and multiple delivery services involved. You never know when your product will arrive until the day before, and the tracking codes lead to random 3rd party delivery services who don’t end up making the delivery!
P.S. @lisa Your customer service actually did nothing in terms of helping with the clarity of delivery. They only offered to cancel the item 😅
April 17, 2024
Reply from Jotex Österreich
Hello Joey,
Thank you for your feedback.
As we can see, our customer service has already helped you with your delivery request.
Best regards to you Team Jotex //Lisa
Smooth delivery and perfect quality
The shipment was fast and delivery went without any problems. I am impressed with the quality of the items and would definitely consider ordering again.
January 11, 2024
Good service, nice products!
I like the products I ordered, it took little time to arrive. All good! Ordered already couple of times and it always went good!
Thanks!
September 10, 2023
Reply from Jotex Österreich
Dear Iskander,
My name is Lisa from Jotex.
Thank you very much for your positive feedback. We are very happy that you are satisfied with us.
We hope you enjoy our products.
Have a nice day and a great week.
Your team Jotex//Lisa
Reply from Jotex Österreich
Hello,
Thank you Natalia very much for your positive feedback.
We are very happy that you are satisfied with us.
We hope you enjoy our products. Have a nice day!
Your team Jotex//Lisa
Got the wrong item
I ordered a floor lamp, which wad only available at Jotex. Sadly they sent me a carpet instead of the lamp!? Since I really wanted the lamp, I am very disappointed now... Can not recommend for obvious reasons.
December 24, 2022
Reply from Jotex Österreich
Dear Paul,
Thank you for your review. We are very sorry that your order did not go as you expected. Your experience and feedback are very important to us.
Please contact our customer service team. I would be nice if you could also send a photo of the carpet, thank you.
customerservice@jotex.com
004312650600
Telephone hours Mon-Fri: 8:30-11:30
Have a nice day!
Your team Jotex//Lisa
Terrible customer experience & non-existent customer service
Your website does not specify the delivery date before the order is placed.
The order was not cancelled as I requested and you sent the package anyways.
The FAQ page is bad and unhelpful.
The return procedure is vague.
Terrible customer experience with very limited time availability each day through the phone line.
December 11, 2022
Reply from Jotex Österreich
Hello,
thank you for your review!
We are very sorry that you are not satisfied with us.
We cannot cancel an order that has already been delivered from our warehouse. Of course you can return the package.
I can see that you have been in contact with our customer service.
Best regards, your team Jotex//Lisa
Terrible customer service
Zero customer service , no service after you’ve made the purchase. You take the money and you let the customer wait. Waiting for my order for 10 days. “Helpline” only open 3 hours in the morning but only messages, no human to answer. Shipping company rude and not answering. I will make sure everyone knows you are just promises and no delivery. Terrible company, I should put zero star if I could.
November 7, 2022
Reply from Jotex Österreich
Hello, thank you for your review! We do send a confirmation email with your order information to the emailaddress that you registered with the order, as well as updated delivery information to the same emailaddress. If you did ot receive any of this, please contact our customer service: https://www.at.jotex.com/page/help
Best regards, your Jotex Team /Lisa
Reply from Jotex Österreich
Dear Boryana,
thank you for your feedback.
It is very nice to read that you are happy with our products.
Kind regards, your Team-Jotex//Lisa
Bed broken completely after a year.
We ordered a bed for our daughter and after a year it broke completely. The quality is horrible and we noticed from the start that if you sit on it, there was a sound like it could crack which happened now after a year and only a 20kg child was sleeping on it. That is criminal quality for such money.
October 10, 2022
Unprompted review
Reply from Jotex Österreich
Hello, we are very sorry that you are not satisfied with the product. We ask you to contact our customer service, who will be happy to help you with your complaint. Best regards, your team Jotex//Lisa
Good quality
I had hard time placing the order multiple times but the package arrived and the materials are very nice and the quality good.
October 10, 2022
Reply from Jotex Österreich
Hello, thank you for the feedback.
We are very sorry that your experience with us was not satisfactory. Your package was delivered yesterday. If you have any further questions, please feel free to contact our customer service. Best regards, your team Jotex//lisa
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