Even though the website did not clearly state how I could actually use my credits (earned by previous purchases), Cailee, in the Onnit Support group, made it very easy to use them… great customer supp... See more
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4401 Freidrich Ln Suite 302, 78744, Austin
- 855-666-4899
- help@onnit.com
- onnit.com
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alpha brain arrived fast
ordered alpha brain and it showed up at my door in three days, been taking it every morning since and i do feel sharper
My order said it was delivered and I…
My order said it was delivered and I did not receive my package. Onnit was able to respond promptly and did their investigation. They were able to reship my order in no time and Lebona was great!
It is not first time that i have used…
It is not first time that i have used their product. I use Alpha brain when i go on race truck with my ducati. Helps me remember truck way fester then usually. And last time i ordered it ups messed up delivery address so ONNIT customer support offered to ship Alpha brain for free. So thanks to them i got my Alpha brain
Product is really good and customer…
Product is really good and customer service is excellent. Had to cancel my subscription for a bit and the customer service was very helpful had made it extremely easy to do!
The product is Great
The product is Great. There was a miscommunication about whether I had ordered a subscription; they could have responded faster and removed me from the subscription list without any issues.
Great Company!!
I've been using Alpha Brain for at…
I've been using Alpha Brain for at least 3 years now. This order that arrived, one of the bottles had spilled out into the mailing bag. It was probably going to be alright but you never know. I sent an inquiry to Onnit, they advised not to take it and send pictures of what I received. I did, and in less than 24hrs, they approved a reship of the messed up bottle. Thanks Onnit!
Love this product
Love this product. I heard the my were acquired by Unliever just a couple years ago, so I hope the quality doesn’t go down. So it goes. Even still! Love their products, couldn’t live without them
I had an issue with my account and…
I had an issue with my account and reached out to customer service for help. Cailee was incredibly helpful, kind, and understanding. She took the time to look into my situation, explained what she could do, and helped me get everything resolved.
I really appreciate the great customer service and the effort Cailee made to make sure my issue was taken care of. She was wonderful to work with and is a great example of what a great customer experience should look like!
Absolutely cannot go without alpha…
Absolutely cannot go without alpha brain, i feel the effect instantly.
Also worth mentioning, super responsive and useful costumer support
Easy Peasy from start to finish
Easy Peasy from start to finish. Subscription arrived every month on time and no drama. Great product too. Would recommend
It’s the worst customer service…
It’s the worst customer service imaginable! No matter how many thousands of dollars you spend with them annually and no matter how much you beg their AI to let you speak to a human, they will never give you that respect you deserve!
Great customer service
Great customer service. I was in the process of moving and I had order that shipped to the old address. ONNIT customer support assisted me in resolving the issue and replaced with a new order to my updated address.
I've been a customer for around 2 ish…
I've been a customer for around 2 ish years. Every time I have a problem or need to change something because of an error on my part. Onnit has stepped up. Thank you
Great customer service
Great customer service! Responded quickly and went above and beyond to help solve my situation. 10/10!
Big fan
Big fan, i had a nice experience, good customer support, order arrived quickly
Not only is the product fantastic
Not only is the product fantastic, but the customer service is top-notch. I have to say I am really impressed. On both counts. I didn't expect the product to make such a big impact. My husband and family noticed. And when a package went rogue, I reached out, and it was replaced and reshipped in less than 24 hours. THANKS, YOU GUYS ARE TRULY ONNIT. 😊FEAR IS NOT A FACTOR FOR YOU. 🤦♀️😋
Website ambiguity cleared up by great customer service!
Even though the website did not clearly state how I could actually use my credits (earned by previous purchases), Cailee, in the Onnit Support group, made it very easy to use them… great customer support!
Quick response
Quick response, immediate help, problem solved. The code on the site might be a little janky but the customer service is top notch. 🤙
Great responsive customer support!
When I ordered my bottle, I entered a friends shipping address for my subscription. I reached out too late to update the initial bottle but the team was very responsive and helpful in getting my subscription updating moving forward and offered resolutions for how to get the first bottle I had sent to the wrong place. They were really helpful and understanding!
Great customer service
I have been a subscriber to Onnit for many years now. I have accumulated a lot of rewards and was looking to use some up on my last order. I did not realize that the rewards points could not easily be applied to subscriptions and reached out to support when my order went through without the rewards being applied.
I reached out to Onnit support, and they acknowledged the process gap and mentioned it is something they are hoping to address in the future. But to go the extra mile, they reimbursed me for what my points would have amounted. I thought this was a great solution for me personally. It really showed how they value their customers and go above and beyond to do right by them.
Special shout-out to Cailee who made the process easy and trust building!
Reply from Onnit
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