Onnit Reviews 

15,782
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, sharing wonderful feedback about their overall journey. Customers frequently praise the incredibly helpful staff and responsive support team for stepping in and resolving shipping or account issues very quickly. Consumers also love the effective daily products, noting that the supplements consistently help them stay focused, energized, and healthy over the years. However, some reviewers were not happy with the limited product variety or noticed an unfortunate decline in quality over time. A few people also mentioned experiencing occasional order delivery mix-ups, damaged packages, or difficulties getting past automated customer service responses.

What people talk about most

Customer service

People report positive experiences with customer service, noting that support agents are super responsive,... See more

Product

Consumers find product to be positive, highlighting its great effectiveness and wonderful quality over years... See more

Staff

Clients share satisfaction on staff, highlighting a strong consensus that representatives are extremely... See more

Order

Customers consistently note positive experiences with order support, often highlighting quick resolutions... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though the website did not clearly state how I could actually use my credits (earned by previous purchases), Cailee, in the Onnit Support group, made it very easy to use them… great customer supp... See more

Rated 5 out of 5 stars

Placed an order. Somehow address got mixed up. Chatted with bot that lead me to person immediately. They responded next morning and fixed the issue immediately. Great service.

Company replied

Rated 5 out of 5 stars

I've been using Alpha Brain for at least 3 years now. This order that arrived, one of the bottles had spilled out into the mailing bag. It was probably going to be alright but you never know. I sent a... See more

Rated 5 out of 5 stars

Cailee B. helped me out. My order had been forgotten about by me and it was charged to my account months after I had forgotten about it and it was sent to a previous address I had lived. Cailee helped... See more

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(15,782)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

My order said it was delivered and I…

My order said it was delivered and I did not receive my package. Onnit was able to respond promptly and did their investigation. They were able to reship my order in no time and Lebona was great!

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

It is not first time that i have used…

It is not first time that i have used their product. I use Alpha brain when i go on race truck with my ducati. Helps me remember truck way fester then usually. And last time i ordered it ups messed up delivery address so ONNIT customer support offered to ship Alpha brain for free. So thanks to them i got my Alpha brain

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

The product is Great

The product is Great. There was a miscommunication about whether I had ordered a subscription; they could have responded faster and removed me from the subscription list without any issues.

Great Company!!

October 14, 2026
Unprompted review
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Rated 5 out of 5 stars

I've been using Alpha Brain for at…

I've been using Alpha Brain for at least 3 years now. This order that arrived, one of the bottles had spilled out into the mailing bag. It was probably going to be alright but you never know. I sent an inquiry to Onnit, they advised not to take it and send pictures of what I received. I did, and in less than 24hrs, they approved a reship of the messed up bottle. Thanks Onnit!

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Love this product

Love this product. I heard the my were acquired by Unliever just a couple years ago, so I hope the quality doesn’t go down. So it goes. Even still! Love their products, couldn’t live without them

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my account and…

I had an issue with my account and reached out to customer service for help. Cailee was incredibly helpful, kind, and understanding. She took the time to look into my situation, explained what she could do, and helped me get everything resolved.

I really appreciate the great customer service and the effort Cailee made to make sure my issue was taken care of. She was wonderful to work with and is a great example of what a great customer experience should look like!

August 20, 2026
Unprompted review
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Rated 1 out of 5 stars

It’s the worst customer service…

It’s the worst customer service imaginable! No matter how many thousands of dollars you spend with them annually and no matter how much you beg their AI to let you speak to a human, they will never give you that respect you deserve!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I was in the process of moving and I had order that shipped to the old address. ONNIT customer support assisted me in resolving the issue and replaced with a new order to my updated address.

July 24, 2026
Unprompted review
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Rated 3 out of 5 stars

Big fan

Big fan, i had a nice experience, good customer support, order arrived quickly

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Not only is the product fantastic

Not only is the product fantastic, but the customer service is top-notch. I have to say I am really impressed. On both counts. I didn't expect the product to make such a big impact. My husband and family noticed. And when a package went rogue, I reached out, and it was replaced and reshipped in less than 24 hours. THANKS, YOU GUYS ARE TRULY ONNIT. 😊FEAR IS NOT A FACTOR FOR YOU. 🤦‍♀️😋

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick response

Quick response, immediate help, problem solved. The code on the site might be a little janky but the customer service is top notch. 🤙

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great responsive customer support!

When I ordered my bottle, I entered a friends shipping address for my subscription. I reached out too late to update the initial bottle but the team was very responsive and helpful in getting my subscription updating moving forward and offered resolutions for how to get the first bottle I had sent to the wrong place. They were really helpful and understanding!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have been a subscriber to Onnit for many years now. I have accumulated a lot of rewards and was looking to use some up on my last order. I did not realize that the rewards points could not easily be applied to subscriptions and reached out to support when my order went through without the rewards being applied.

I reached out to Onnit support, and they acknowledged the process gap and mentioned it is something they are hoping to address in the future. But to go the extra mile, they reimbursed me for what my points would have amounted. I thought this was a great solution for me personally. It really showed how they value their customers and go above and beyond to do right by them.

Special shout-out to Cailee who made the process easy and trust building!

May 20, 2026
Unprompted review
Onnit logo

Reply from Onnit

Really appreciate you taking the time to share this, and for rocking with Onnit for so long.

Yeah, the rewards + subscriptions thing isn’t as smooth as it should be right now. It’s on our radar and something we’re working to clean up.

Glad we could get you taken care of in the meantime. And I’ll make sure Cailee sees the shout-out—she’ll be stoked.

Thanks again for being part of the Onnit fam.

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