Company activity

Updated 18 hours ago

This page gives you a detailed overview of how OnBuy.com has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: June 2017.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

2,491

Verified

15,911

Invited

7,714

Redirected

4


Total reviews from the past 12 months

26,120

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How OnBuy.com got its reviews in the past 12 months

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Oct-DecJan-MarApr-JunJul-Sep

New reviews by star rating

How many new reviews (distributed by star rating) OnBuy.com got each month in the past 12 months

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Oct-DecJan-MarApr-JunJul-Sep

Reply behavior

How OnBuy.com replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 98% of their negative reviews.

OnBuy.com’s flagging activity

How frequently OnBuy.com flagged their reviews in the past 12 months

What's a flagged review?

  • OnBuy.com may flag a review if they think it's in breach of Trustpilot's guidelines.

  • OnBuy.com selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • OnBuy.com flagged 540 of their reviews a total of 543 times.
  • 92% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

14

3%

2-star

33

6%

1-star

493

91%

What happened to the 540 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

500

Reviews removed from trustpilot.com

40

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by OnBuy.com

499

Reviewer resolved the breach of Trustpilot's guidelines

1

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

40

Reviewer didn't resolve the breach of Trustpilot's guidelines

0