The agent that handled my situation today was very pleasant and quick to get me the answers that were needed. It is always hard to deal with customer service hoping you get to the right person that ca... See more
Company replied
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Review summary
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I contacted you to cancel my subscription, not because of any problems, but because I no longer could afford the price of the product. The representative I was chatting with, right away reminded me o... See more
Company replied
Your consultant helped me tremendously by lowering the price on your products to where I can afford them. I’m on a limited budget and your consultant lowered my price. Thank you so much, I appreciate... See more
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At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
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Company details
- #83 of 168 best companies in Vitamin and Supplements Store
- #35 of 84 best companies in Fitness and Nutrition Service
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After explaining that I had sufficient…
After explaining that I had sufficient Omega XL and requested pausing the Automatic refill for an extended period of time, there were multiple recommendations to continue or reconsider pausing the refill frequency.
July 2, 2026
Reply from OmegaXL
Hi, Pat! Thank you for sharing your feedback. We understand how frustrating it can feel when you've already decided to pause your automatic shipments and receive additional recommendations. Our team aims to ensure customers are aware of all available options, but we never want the experience to feel pushy or inconvenient. We appreciate your comments. Thank you for choosing OmegaXL, and please feel free to send us a private message if there's anything further we can assist you with.
CHAT WAS FAST AND EASY
July 9, 2026
Reply from OmegaXL
Hi, Kim! Thank you for your 5-star review! We're delighted to hear that your chat experience was fast and easy. Providing quick and convenient support is always our goal. We appreciate you choosing OmegaXL and look forward to assisting you again whenever you need us.
The representative was helpful and…
The representative was helpful and quickly solved my problem.
June 30, 2026
Reply from OmegaXL
Hi, Karen! Thank you for your wonderful 5-star review! We're so glad to hear that our representative was able to help and quickly resolve your issue. Providing fast, effective, and friendly support is what we strive for, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us!
Very helpful and friendly agent.
July 7, 2026
Reply from OmegaXL
Hi, Bryon! Thank you for your kind words and 5-star review! We're delighted to hear that you found our agent helpful and friendly. Providing excellent customer service is always our goal, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future!
Well this product might work for some (…
Well this product might work for some ( not most ) but did absolutely nothing for me are 2 other seniors that tried it with me, a waste of money 75% of the time
July 3, 2026
Unprompted review
Reply from OmegaXL
Hi Randy! Thank you for sharing your feedback. We're sorry to hear that the product did not provide the results you were hoping for. We understand that wellness products can affect individuals differently, and while many customers report positive experiences, we understand that each individual is different, and results may vary. We appreciate that you gave the product a try and value your honest input. If there is anything we can do to review your experience or address any concerns, please feel free to reach out to our support team directly. Your feedback helps us continue to improve both our products and customer experience.
Customer service is very important in…
Customer service is very important in any company. And I feel that was demonstrated by the associate that assisted me today.
July 3, 2026
Reply from OmegaXL
Hi Judith! We're delighted to hear that the associate who assisted you provided the level of customer service you deserve. We agree that great customer service is incredibly important, and it's rewarding to know that our team demonstrated that commitment during your interaction. Thank you for taking the time to share your feedback and for choosing us!
Reply from OmegaXL
Hi Kathleen! Thank you for your review and for sharing your experience! We're so happy to hear that your husband enjoys the product and can notice a difference when he's not taking it. Feedback like yours means a lot to us. We truly appreciate your support and hope the product continues to be a helpful part of his routine!
Reply from OmegaXL
Hi! Thank you so much for your 5-star review! We're thrilled to hear that you found our team friendly. Providing a welcoming and positive experience is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again!
Just getting hold of rep quickly.
June 29, 2026
Reply from OmegaXL
Hi Gayle! Thank you so much for the 5-star review! We’re glad to hear you were able to connect with a representative quickly—that’s exactly the experience we aim to provide. We appreciate your feedback and look forward to continuing to support you!
Thank you for shipping sooner.
June 29, 2026
Reply from OmegaXL
Hi Becky! Thank you so much for the 5 review! We’re glad we could get your order shipped out sooner—providing a fast and smooth experience is always our goal. We truly appreciate your support!
Omega XL is way better than any other…
Omega XL is way better than any other pain reliever out there. The company stands behind their product, and people who say it does not work for them: does not give it time to work come on people I have taken more pain medication than all of you combined. Listen if you had as much muscle and joint pain that I suffered with for over a month then everyone else would be thinking of things way more differently. John Walsh has been taking Omega XL for over a year it is a game changer pain reliever
June 27, 2026
Unprompted review
Reply from OmegaXL
Hi Carey! Thank you so much for sharing your experience! We’re really glad to hear how much Omega XL has helped you and made a difference in managing your pain. Your perspective and persistence are truly appreciated, and it’s great to know you’ve found it to be a game changer. We’re also grateful for your support and for highlighting the importance of giving it time to work. Thanks again for your thoughtful review—we’re here for you anytime!
Great Customer Service
The person I dealt with was knowledgeable, polite and took care of what I needed very quickly.
June 26, 2026
Reply from OmegaXL
Hi Mary! Thank you so much for your kind words! We're thrilled to hear that you had a smooth and positive experience. Providing knowledgeable, courteous, and efficient service is always our goal, and it's great to know we delivered for you. We truly appreciate your support and look forward to assisting you again soon!
The giving omega XL a fair chance !company for Omega XL has been…
The company for Omega XL has been working with me really well!
I’ve been taken a omega XL for almost a month and I haven’t really noticed any changes yet! But in order to give it a fair chance, I’m going to take it for two months and if I don’t notice any changes, I’m going to look into canceling it!
For one reason is, it seems to be a little pricey, especially if it’s not doing me any good!
I’m not the richest man in the world and if it doesn’t work within two months, I know of other ways that I can spend my money more wisely!
Mike
June 24, 2026
Reply from OmegaXL
Hi Mike! Thank you for sharing your experience and for giving OmegaXL a fair trial—we truly appreciate your patience and honesty.
We’re glad to hear that our team has been able to support you along the way. You’re absolutely right that giving the product a full 6–8 weeks (or even a bit longer for some individuals) is the best way to evaluate its effectiveness, as results can vary depending on personal health factors and consistency of use. We completely understand your concerns about the cost as well. Feeling confident that you’re getting value for your investment is very important, and we respect your decision to reassess after your trial period.
If you have any questions in the meantime or would like guidance on how to get the most out of your experience, please don’t hesitate to reach out to us directly—we’re here to help. Thank you again for your openness and for giving OmegaXL a try!
Stephany was a joy to work with
Stephany was a joy to work with. She was able to take care of my issue with a great suggestion. Always a pleasure to work with great customer service.
June 24, 2026
Reply from OmegaXL
Hi Kevin! Thank you so much for your kind words! We’re thrilled to hear that Stephany was able to assist you and provide a helpful solution. Delivering excellent customer service is something we truly value, and it’s wonderful to know that your experience reflected that. We’ll be sure to pass along your feedback to Stephany—it will mean a lot to her! We appreciate your support and look forward to continuing to serve you.
The pills worked as promised
The pills worked as promised, my shoulder quit hurting and I could use it again. As a plus I also had less pain in my back. Customer service was also great. When I had to choose between my OmegaXL and a raise in my prescription drug costs they worked with me so I could still do both.
June 16, 2026
Reply from OmegaXL
Hi Penny! Thank you so much for sharing your experience! We’re thrilled to hear that the product helped relieve your shoulder and back pain—that’s exactly what we strive for. It also means a lot to know our team could support you and find a solution that worked for your situation. We truly appreciate your trust and kind words!
great customer service!!!!!!!
June 23, 2026
Reply from OmegaXL
Hi Stargate! Thank you for your kind words! We’re so glad you had a great experience with our customer service—your support means a lot to us.
Reply from OmegaXL
Hi Greg! Thank you for sharing your experience—we’re sorry to hear that the product didn’t work for you as expected. We understand how frustrating that can be, especially after trying a higher dosage. Results can vary from person to person, and we’d really like the opportunity to learn more about your experience. Please feel free to reach out to our support team via
Live Chat or by phone 1-800-488-8082, so we can assist you further. Your feedback is important to us.
Michelle was very helpful with all of…
Michelle was very helpful with all of my questions. She promptly answered all of them. All concerns were addressed.
June 19, 2026
Reply from OmegaXL
Hi Barb! Thank you so much for your kind words! We’re thrilled to hear that Michelle was able to assist you promptly and address all of your questions and concerns. Providing helpful and attentive service is always our goal, and your feedback means a lot to us. We’ll be sure to share your appreciation with Michelle!
The customer service agent listened to…
The customer service agent listened to my needs and resolved the issue.
June 11, 2026
Reply from OmegaXL
Hi Mindie! Thank you so much for your kind words! We’re thrilled to hear that our agent took the time to listen to your needs and successfully resolved your issue. Delivering attentive, solution-focused service is always our goal, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to helping you again whenever you need us!
Michelle was kind and resourceful
June 16, 2026
Reply from OmegaXL
Hi Jeffrey! Thank you for your kind words! We’re so glad to hear that Michelle was able to provide you with such caring and resourceful support. We’ll be sure to pass along your compliment—it will mean a lot to her!
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