Olight Reviews 

If I could give a 0 star I would I ordered the sunflower solar lights and I pee through Affirm never got the solar lights. I’ve been fighting with a firm for six months now Octa light never responds and returns my calls or emails not my calls because they’re in China. You can never call them. There are lousy lousy customer service lousy, lousy company. I never received my order yet. They want to charge me for it which I will never pay. I’ve been fighting with Affirm since May I never received my order and Octilight will not answer email and I will not pay

I have been a long-time client and have made several purchases.. they have always been seamless. I recently purchased an ArkPro Ultra flashlight for my LEO son for work. I, unfortunately, erred in my selection of delivery address. I reached out to Olight and Canada Post. Canada Post required more information, and I reached out to Vicky from Olight. She immediately went about providing me with a detailed tracking number and offered to send a replacement if the situation was not resolved. Armed with this new information, I re-connected with Canada Post, and in short order the flashlight arrived at my door. I want to thank Vicky and the Olight team for going above and beyond for me.

I bought one of those AAA O stations. After a couple of weeks it quit working but I sent them a picture of the red light and they immediately sent me a replacement no questions no receipt no nothing I am definitely switching from Nebo to olight.
This was a very pleasant surprise normally dealing with customer service from different companies is not that Pleasant. Olight is different they are a company that stands behind their products with customer feedback and product improvements. They are a company that's just going to get better over time

The worst customer service. Package has been lost and has not updated for days, still cannot get a refund or replacement. It takes forever just to get by the silly chat bot to reach a human. Lost my business

10 days since I put in and order and it still hasn't shipped. How can they think that's okay lol?

The Ostation 2 pro is great. Could have some minor improvements but it´s great.
It makes me very dissapointed that it´s cheaper to buy it now after kickstarter rather then on the internet.
Will never kickstart anything more from Olight. Doubt I will order anything from them in the future.

Ordered 5/2 including mother's day (10th) gift...its now 5/18 and it's still sitting in processing! Site says they typically ship within 2 days. I sent a question through the app several days ago and no reply!!
Where is my order?
What kind of customer service is this?

Scammed this company shows taking 169-280 dollars every few days till I caught it scam alert

Garbage, I paid alot of money for a supposedly strong good flash light, and the dimmer comes on constantly now not allowing. 8 emails with customer service and they are giving me the runaround. Stay away from this brand, Chinese customer service, they send you instructions in chinese to try to resolve it. DO NOT BUY OLIGHT !

£100 on an Olight Warrior.Assumed at that price it would last. Has packed up. Olight won’t repair it and tell me it’s out of warranty. Have offered 20% off a new one which is offered on line anyway. Avoid

I placed a order for over 300 dollars! Paid for insured and rapid delivery! I sat home all day when I got a email saying it was delivered! It was not! I then called olight and they told me to basically kick rocks and to take it up with fed ex!? Which is there responsibility, not mine! So 300 dollars poorer and still no flashlight or acknowledgement of there screw up! DO YOURSELF AND YOUR STRESS LEVELS A FAVOR AND SHOP ANYWHERE BUT HERE!! They literally just want your money and ince they have it, nothing else is there problem!! Unprofessional, with absolutely no integrity!

Worst customer experience ever. They sent my original order to my old address which I cannot go back to, so lost that item, I tried to buy it again and they made a mess of my address, so have lost that one too. The store just said it was all my fault tough S**t. great lights, but don't get it from them direct.

I bought the OLight Baldr-S laser/light for my S&W Shield 380 EZ. I bought it on the Amazon Olight Store page I think it was on a 2 day delivery. I had no problems getting the device. It's a 800 lumen LED/ green laser. I have to say I am a dumb as a rock novice when it comes to firearm gadgets. I did not realize the slide had a side that opened to allow you to lock it in place on the P rail with the lug attached. I couldn't get the thing mounted correctly and I discover screw head was stripped out round on the mount slide. I called customer service and told them I couldn't remove the lug because it was wormed out.... they immediately sent me an entire replacement slide no charge, no shipping, no hassles. I really didn't need the replacement part; I only needed a way to remove the set screw. I was pleasantly surprised by the way this company goes out a long way to earn your business. I have purchased a tactical light mount for my Mossberg 500 that works very well just because I know these guys will stand by the products. A+++

Selected an item, was offered a free add-on, unable to check out. Reaching a human being is nearly impossible and can only do so through online chat.

Cannot recommend this company, I think it is all about the advertising, there is no substance to this company.

Joke of a company with very poor customer services

THIS COMPANY DOESN’T CARE ABOUT IMPROVING ANYTHING, PURELY SELLING GOODS TO RINSE THEIR CUSTOMERS AND MAKE PROFIT. YOUR ORDER WILL BE PACKED WITHOUT ANY CARE AND YOU WILL BE CHASING CUSTOMER SERVICES FOR ANY REFUND. WELL DO NE YOU SHOULD BE PROUD OF YOURSELVES!

OH, DON’T EVEN BOTHER REPLYING AND SAYING HOW SORRY YOU ARE AS YOU CLEARLY DO NOT IMPROVE SHIPPING HEAVY FLASHLIGHT IN POLY MAILING BAGS THAT ARE DESIGN FOR SHIPPING LIGHT ITEM LIKE CLOTHES.

As other reviewers says,DO NOT BUY OLIGHT! they don't stand behind their own warranty, I first bought their tactical light years ago & the laser beam was messed up it was replaced but same thing happened after a year or so so I just threw it out, I have them a second chance with the recent sale of the baton 4, same garbage, now light won't charge after a single light use, they asked for video proof which I sent, initially they said they would replace the whole unit but changed their mind asked for more videos which I did send them but different people are replying EVERYTIME that do not bother to read previous messages so they keep on asking for a the same thing. NEVER AGAIN!! SPEND A LITTLE MORE MONEY WITH PRODUCTS THAT HAVE BETTER REVIEWS AND COSTUMER SERVICE!! I NEVER HAD THIS ISSUE WITH OTHER NAME BRAND FLASHLIGHTS!!!

I purchased a headtorch 14 months ago and was really impressed with it, until the battery wasn't holding its charge very long. I emailed Olight to ask how to change the battery, with a view to buying a new battery from them to replace it. They told me that it's a sealed unit and has a non-replaceable battery pack. They asked for the model name etc and then informed me that it was no longer available.
The CS rep then went and checked if it was under warranty, which it is, and told me to choose something of a similar value to replace it.
THIS IS REAL CUSTOMER SERVICE! I couldn't be happier with my outcome.
Thank you Olight, you now have a customer for life. Well done!

DO NOT BUY FROM OLIGHT!!!!!! THEY DO NOT STAND BEHIND THEIR WARRANTY OR LACK THERE OF. CUSTOMER SERVICE IS NON EXSISTANT. I WILL NEVER PURCHACE AGAIN AND THAT IS SAD BECAUSE I LIKE THE LIGHT. LIFETIME WARRANTY MY ASS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just checked out the web site after seeing a promotion. The web site is terrible. It's really annoying to navigate, and just doesn't work properly. None of the knives are UK legal. I'll shop elsewhere.