Ofanto Italy Reviews 

Overall, my experience was average, but I would really like the return procedure to be simpler. The return shipping method selected by the seller is the cheapest available, meaning the customer has to go to the local provider (ELTA in Greece), wait in line for about an hour, and endure the slowest possible process.
​The reason for this return is that the posted size measurements are inaccurate. The chart states that 27.1 cm corresponds to a size 44; I measured my feet at 27 cm, but the 44 was too big. Now, I am waiting for the return to be processed so they can send me the new pair in size 43. I estimate I will have the new pair in about a month.
​Additionally, the 'fast' solution provided by customer service was to buy a new pair in size 43 and get a refund for the first one once the return arrives. However, by doing this, I would lose the discount I had on my original order.
​I can't fully speak to the quality since I haven't been able to wear them, but they seemed good out of the box. I would strongly advise fixing the return procedure and sizing charts to provide a much better Customer Experience (CEX). Thank you.

UPDATE [11 July 2026 - 21:26]: Order unilaterally canceled by the merchant via private WhatsApp messages!

Following my honest and constructive review above, the company decided to contact me directly on my personal WhatsApp. Instead of taking the feedback to improve their CX or addressing the sizing/return logistics, they initiated a defensive and highly unprofessional confrontation, blaming me with phrases like "Returning it's your duty" and claiming my measurements were wrong.

When I politely replied that I do not wish to argue in private, that I am just waiting for my size 43 exchange, and suggested they reply to my review publicly if they disagree, their reaction was unbelievable.

They sent me the following exact messages:

"I have replied you here because you have been bothering a lot here" (Note: I was simply waiting for my exchange and asked them the return procedure and also sent picture of return receipt.)

"You have finished with us"

"I just refund the shoes"

"Won't ship anything more"

They literally canceled my exchange as retaliation for leaving a 3-star review and politely asking them to keep the communication public and professional. I have kept full screenshots of this entire WhatsApp conversation as proof.

Buyers beware: If the shoes fit you perfectly on the first try, you might be fine from returns, i found a lot of people say soles are coming off after 1-2 months. But if you need to use their return process or dare to leave constructive feedback, expect zero customer service, private messages arguing with you, and ultimately having your exchange canceled out of spite.

After all these, 1 * is more than enough. Businesses with that CEX wont survive for long. I was curious to check other bad reviews, all same problems and lot of Italian people say bad quality after 1 month of use soles are coming off (with google translator). I guess good reviews are from people they bored to update bad quality. Goodbye and never again.

Update 21/07 14:49 to the merchant's reply:

I paid via KLARNA, not PayPal. You are clearly confusing me with another unhappy customer who also opened a dispute against you.

Thank you for publicly admitting that you cancel orders as retaliation when a customer leaves a polite 3-star review with constructive feedback (which you call 'misrespectful').

A radically inaccurate sizing chart (44 = 27.1cm, which is completely false) makes the product 'not as described/defective'. And you might do that just to charge return services.

Finally, emailing me to ask that I manually close the dispute before you process the refund is a classic trick to void buyer protection. I am not falling for it.

Best of luck with your business model.

**to possible buyers: I possess all the written proofs (WhatsApp chats, emails, and tracking receipts) confirming every single word of this review, and they have all been officially submitted to Klarna. If my experience is not enough to convince you, I strongly encourage you to do your own research. Just filter and read the other low-star reviews here to confirm for yourself that this unacceptable behavior, misleading sizing, and retaliation is a common, systematic practice by this merchant.

Ιncredible quality, fast shipping

Shoes do not fit. You have to pay for the return shipping yourself, and then you get less money back. Very disappointing. Never again.

I received my shoes yesterday, and the delivery was quick and professional.

I’ve been searching for a while for a brand that offers great-looking shoes made in Europe with genuine leather at an honest price—and that is exactly what Ofanto provides.

I also love their attention to detail, from the logo to the artwork on the shoebox. It’s great to see they care about the environment by using sustainable materials like recycled paper and tape. Thank you, Ofanto—I’ll be back soon!

Great shoes, top quality. Smooth shopping experience.

Sono molto soddisfatto, Le mie scuse, ma mio Italiano non e molto buono.

I bought mine in Italybut I am not Italian so I'll write this in English.

Now and again I try to buy a "nicer" pair of shoes and as I was looking for some, this advert appeared on Instagram and they all looked very nice so I bit the bait.

The website is simple, easy to navigate and I loved most of the shoes. I wanted to buy nearly everything.
However, not knowing the brand, I only bought two in the hope that if I did not like them I could always return.

I am Not return them! They look even better then the picture. And they solid like they will last forever.
They came in a really nice box with a shoe bag, a brush and a little shoe horn. Amazing touch.

If anything, I would say do not change this type of service. And although I would not spend this much money on a pair of shoes I must say the value for money is on point.

Very bad customer service and very bad quality. The whatsapp guy is very disrespectful

Marvelous product, a shoe that’s made in Italy for an incredibly low price. You must have one !!..

First of all, I have to say it is a great opportunity by ofanto team for all people who wants to experience wearing high quality and competitive Italian leather shoes at a reasonable price, for this reason, I am quite happy. I purchased a Bologna model size 41 which was a little bit tight on the toe, I asked them for a return and they kindly changed it for me with one size up and for free and completely effortless from my side.
the shoes are comfortable elegant and look good.

Grazie ofanto

Great fit, great quality 👌

Disponibilità al dialogo e alla customers satisfaction... Cortesia , umanita , voglia di fare...

Best shoes great quality very good service highly recommended!!

Really good quality leather shoes, comfortable and good looking. Also the shipping to Germany was really quick. I would recommend them everybody and definitely will buy again from Ofanto.