Ninetwofive Reviews 

Quality is outstanding along with service and delivery

I’m trying to return a bracelet for a bigger size. The qr code I’ve been sent is not being recognised so I can’t return the original. I’ve asked for a new code but have had no response.

Delivery if my order was significantly delayed and despite a promise to send the order express delivery this came as standard

My order was incomplete.
One item was missing.

Sizing for mens bracelet is very inconsistent. I am now on my 2nd exchange. Interesting to note that the sizing chart in the help pages has been updated recently.
Also be aware exchange process seems to take around 10-15 days. A

Online ordering was simple.
What was really annoying was that it took 8 emails from me to get the truth as to where my bracelet was, I was told that it was with UPS and could not be tracked for 5 days but when I contacted someone who told the truth I was told that it hadn’t been sent yet because they didn’t have any leather travel jewellery boxes and they were going to wait until they took delivery to be able to send my order.
I was originally told 1 to 2 days for delivery but had to wait 9 days in total.
Now I have my order but no travel case.

Ordered the Naim black onyx signet ring. Delivered to the UK very promptly. Ring is stunning and the free bead bracelet offer was a nice touch. A great addition to my wrist stack. Would highly recommend Ninetwofive. Great jewellery and spot on service. As Arnie said, “I’ll be back!”

Twice I bought silver jewelry from 9 to 5 by Stens, and both times I was thrilled with the quality and product. Four years later, I came back for more—because their customer service is always top-notch. Highly recommend!

Product is great but support team is the Best.Specially Ms Irena!

Amazing customer service from start to finish. Issue resolved extremely quickly.

Bracket great quality, 3rd item purchased.

Would recommend.

Phil

I ordered 2 identical bracelets which my husband and I wanted to present to each other with on our silver wedding anniversary. One bracelet arrived on time but unfortunately the second bracelet was delayed due to unforeseen circumstances? When the second bracelet arrived I was really disappointed to see the condition of the presentation box. It arrived extremely tatty looking and damaged! While I appreciate that it is only the box, the condition of it detracted from the quality contents inside. Also, I was expecting a complimentary travel case, but received a cleaning kit, presumably as an alternative? There was no communication about why that had changed.

All that said, the bracelet is absolutely beautiful and I am extremely happy with the quality of it. I definitely cannot fault the product. The design is gorgeous and looks great on my wrist! Thank you NineTwoFive.

I was extremely disappointed with my experience. I purchased a sterling silver necklace for nearly £280, only for it to develop significant discolouration after just three days of normal wear.

While customer service was polite and responsive, the company refused to issue a refund, maintaining that this was normal oxidation despite the speed at which it occurred. In my view, a premium-priced necklace should not deteriorate like this after only a few days.

An exchange was offered, but I declined as I had lost confidence in the quality of the product. Unfortunately, I was left feeling that my concerns about the standard of the jewellery were not properly addressed.

I also believe that because they refused to allow me to return the necklace due to unsatisfactory quality, I believe they have broken my statutory consumer rights.

My experience with NineTwoFive was VERY poor. I ordered online men’s pendant. Received a parcel without a pendant but found free gift I didn’t asked for!!! After sending complain had to go through the procedure I didn’t understand!
Now awaiting for the pendant which was sent with deutche post. Can’t track it as it is in German, then had to download an app o track it but would have to oh for it… TOTAL DISASTER!Never again!!!

A great store, a great product and great customer service. Bought a silver bracelet for my sons 40th Birthday, it came beautifully boxed within a few days of ordering; in its own pouch, and there was also a free bead bracelet which was a lovely touch. He was absolutely thrilled with the gift and I wouldn't be surprised if he orders more from you.
Thank you for a great online shopping experience - it doesn't happen very often these days.

Excellent product very happy with quality and delivery

Amazing!! Honestly the highest quality experience I’ve ever had - from the website until the warranty and communication! Ordered a bracelet with another complimentary bracelet in 2023 (later ordered something else in 2024, the quality and design are fantastic) and unfortunately in 2026 one of the bracelet’s elastic band ripped off and guess what? I was straight away not just guided on how to fix it but sent a brand new replacement with the elastic band so I can also fix mine if fancy!

Customer service is brilliant, first class. Had a problem that was sorted put straight away.
I would highly recommend service and quality of the jewellery.
Thank you

Absolutely beautifully crafted and fits perfectly 👌

Outstanding service and presentation 10 out of 10 …Thankyou

I have returned an item that I bought from nine two five because of the size issue, and in return I have ordered one that I liked more, the process was easy and in a few days I had my delivery.
I’m giving 5 stars because the customer service in this company is great, they quickly reply to any queries and help with all the enquiries.