I supposed to have free shipping but noticed they charged me 6.9 EUR during payment which I noticed late. I cancelled my order within a few minutes but they still send it telling me not accepting the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I supposed to have free shipping but noticed they charged me 6.9 EUR during payment which I noticed late. I cancelled my order within a few minutes but they still send it telling me not accepting the... See more
Company replied
I always order a lot of health products and household supplies from Newpharma and I’m very satisfied with the experience every time. I appreciate that there are many different things you may need, eve... See more
I like shopping at Newpharma because the prices are lower than at other stores, I can always find all the products I need, the website is easy and intuitive to use, and delivery is not only very fast... See more
I believe that the products offered in pharmacies are more reliable and have better therapeutic effects. I buy my skincare products from your pharmacy. You always offer the lowest prices and fast de... See more
Op zoek naar cosmetica, voedingssupplementen of geneesmiddelen (zonder voorschrift) aan een voordelige prijs én met kwaliteitsgarantie? Dan is Newpharma de uitgelezen plek om de zoektocht te starten. Ruim 30.000 producten van 750 bekende merken staan er tot uw beschikking.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I supposed to have free shipping but noticed they charged me 6.9 EUR during payment which I noticed late. I cancelled my order within a few minutes but they still send it telling me not accepting the package could return automatically. However, I ordered to a click point so that was not possible
Reply from Newpharma
Please do not buy from them. I spent 1 month communicating with them for the return of my money since I cancelled the order. Frustrating experience and so far I have not received my money back.
Reply from Newpharma
Excellent customer service, high-quality products, fast delivery, and perfect packaging.
Easy to use website. Good rage of products. Fast delivery!
very bad customer service, don't even reply. I don't care if the prices are lower because once you have a problem there is no way to reach out here.
Reply from Newpharma
Very good quality and fast shipping!
I like shopping at Newpharma because the prices are lower than at other stores, I can always find all the products I need, the website is easy and intuitive to use, and delivery is not only very fast but also very well packaged. I have purchased several times and will continue to do so.
Paternalistic and Arbitrary - They Decide What You’re “Allowed” to Buy
I placed an order for three boxes of melatonin—a non-prescription supplement—for my mother and grandmother. Nothing excessive, nothing unusual.
NewPharma unilaterally decided to cancel my order, claiming they determined I might not be able to “use it correctly.” Let me be clear: this is not a prescription medication. This is a widely available supplement that requires no medical authorization. Yet somehow, NewPharma has appointed themselves as gatekeepers who can arbitrarily decide what their customers are “capable” of purchasing.
What’s particularly egregious is that nowhere on their website do they warn customers about this patronizing policy. You waste your time placing an order, only to have it cancelled based on their subjective judgment of your competence.
This isn’t about safety—it’s about a company overstepping reasonable boundaries and treating paying customers like children who can’t be trusted with their own decisions. If they’re going to impose restrictions that go beyond legal requirements, the very least they could do is communicate these policies upfront so customers can choose to shop elsewhere.
I’m deeply disappointed that a pharmacy would abuse consumer rights in this way. There are plenty of other options that will treat you like the adult you are.
it was a good experience. i received products on time and at comparably better rates
Excellent service, it came fast and cool as the medicine should be.
I have never encountered worse service anywhere else.
Reply from Newpharma
I always order a lot of health products and household supplies from Newpharma and I’m very satisfied with the experience every time. I appreciate that there are many different things you may need, even food and supplements for my bird. I always received my orders in a timely manner. Huge thanks to the people who make everything work well!
Goede prijzen, snelle levering . Ik ben een vaste klant.
The order has never been delivered :(
And we are quite in stress because we were expecting our baby formula which is only only available via Newpharma. We are now nearly out of stock
Reply from Newpharma
Ordered many times here. Always fast delivery and clear product information.
No issues with product. Nice pricing.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.