The product is amazing but unfortunately the packaging was a piece of torn plastic that had disintegrated leaving black marks all over a white plant pot. Fortunately the majority came off but some att... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love the products you sell before you opened your store we bought bully ball lamps in UK and in Spain we bought other taller lamps .There was a slight issue on delivery as our house comes under Com... See more
Company replied
Was a little nervous about buying black pots and getting them shipped as it’s a nightmare to return. Ordered 4 large one and they came sooner that expected and they are beautiful. The only issue is th... See more
Company replied
I bought the Play Lite Music by Newgarden because I liked the idea of having a lamp with an integrated speaker. The design is nice, and both the light and sound are decent for casual use. The i... See more
Company replied
Company details
- Decoration and Interior Design Store
- Bar Restaurant Furniture Store
- Garden Furniture Shop
- Lighting Manufacturer
- Lighting Store
- Outdoor Furniture Store
Written by the company
Newgarden es un fabricante español de productos de iluminación exterior decorativa y complementos para el jardín, como maceteros y mobiliario, con un fuerte enfoque en el diseño, la innovación y la calidad. Se caracteriza por ofrecer productos inalámbricos y solares, como lámparas flotantes y colgantes, y también utiliza materiales reciclados en sus creaciones. Comenzamos lanzando al mercado una gama de macetería para exterior fabricada en polietileno, con un amplio abanico de colores y texturas de tendencia. Tras el éxito de la campaña, y tras confirmar las numerosas cualidades de este material, apostamos por abrir un nuevo mercado dentro del mundo de la iluminación para jardín. El aporte de diseño combinado con las fantásticas propiedades de nuestros productos y la competitividad de precios nos posicionó como uno de los distribuidores nacionales más importantes dentro del sector. Mientras tanto la empresa seguía creciendo y consolidándose en más de 18 países por todo el mundo, fuimos afianzando nuestros objetivos. Ampliamos nuestro catálogo con una nueva gama de mobiliario para exterior, apostando por una línea tecnológica de futuro. A día de hoy, se presenta un futuro entusiasta, lleno de proyectos ilusionantes y cargados de nuevas metas. Con un equipo sólido y comprometido que trabaja para crear productos y comprometido que trabaja para crear productos adaptados al cliente.
Contact info
Avenida Francia 5-15 (PI Las Salinas), 30840, Alhama de Murcia, Spain
- soporte@newgarden.es
- newgardenshop.es
3.4
Average
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wish I had read the reviews
I wish I had read the reviews! I spent nearly £200 on an outdoor floor lamp but it doesn't turn on. I have emailed customer services several times asking how I can return this for a refund and no one is getting back to me - there is no other way to contact them. I have now contacted my bank to see if there is any way of getting my money back. Do not buy from here!
August 9, 2026
Unprompted review
Reply from Newgarden
Hello Elizabeth,
We are very sorry for the delay in responding and for the inconvenience caused.
We are currently in our high season, so response times may unfortunately be a little longer than usual. Even so, we understand your frustration and apologise sincerely.
Your case has already been reviewed through your claim, and our support team has provided a solution. Please don’t worry, we will make sure this is resolved properly and that you are satisfied with the final outcome.
At Newgarden, we always care about our customers and work to find the best possible solution when an issue occurs.
Kind regards,
The Newgarden Team
The product is amazing but…
The product is amazing but unfortunately the packaging was a piece of torn plastic that had disintegrated leaving black marks all over a white plant pot. Fortunately the majority came off but some attention should be given to the packaging and distribution as it was just left on the door step without any notification.
August 4, 2026
Unprompted review
Reply from Newgarden
Hello Jonathan,
Thank you for your feedback.
We’re very happy to hear that you find the product amazing, but we’re sorry that the packaging arrived in poor condition and left marks on the white planter. This is not the experience we want to offer.
We will pass your comments on to our logistics team so they can review the packaging and delivery process. If any marks remain or the product has been damaged, please contact us at soporte@newgarden.es with your order number and photos so we can help you.
Kind regards,
The Newgarden Team
The order was some outdoor light…
The order was some outdoor light curtains. Not worth spending time doing a full review!!
July 20, 2026
Reply from Newgarden
Wallace Iain Macfarlane
Hello Wallace,
Thank you for your feedback.
We appreciate you taking the time to leave a review, even if brief. We hope the outdoor light curtains meet your expectations, and we’ll take your comment into account.
Kind regards,
The Newgarden Team
Bad service
I found out it was the wrong part i have bought, and in 1 hour i sent a mail that i would cancel the order, the next day i got a confirm from the delivery company that they were waiting for my order, then i send another mail to newsgarden, that i do not want that part, newer heard from them and now the order is on the way to me
So don't buy anything there
July 27, 2026
Unprompted review
Reply from Newgarden
Hello Ole,
We are very sorry for the inconvenience and for the lack of response regarding your cancellation request.
In some cases, once an order has already entered the preparation or shipping process, cancellation may no longer be possible before dispatch. Even so, we understand your frustration and apologise for the communication delay.
Please contact us at soporte@newgarden.es with your order number so our team can review your case and advise you on the next steps.
Kind regards,
The Newgarden Team
Excellent, from start to finish
The purchase, delivery and quality of the Buly were excellent, thank you Newgarden
July 13, 2026
Unprompted review
Reply from Newgarden
Hello Susan,
Thank you very much for your lovely review.
We’re delighted to hear that your purchase, delivery and the quality of your Buly were excellent from start to finish.
Kind regards,
The Newgarden Team
Utterly hopeless ordered a pot that…
Utterly hopeless ordered a pot that costs hundreds in nthracite colour and five weeks after I have still had no sight of it. The customer service depatments takes seven days to respond to emails and does nothing. These feel like utterly incompetent and unable to fulfill their orders
June 26, 2026
Unprompted review
Reply from Newgarden
Hello Ambrogio,
We are very sorry for the delay and for the lack of response. This is not the experience we want to offer, especially for an order of this value.
We will review your case and give you an update as soon as possible.
Kind regards,
The Newgarden Team
Non existent customer service and poor products - avoid
Ordered items which have not arrived in a great state. Immediately contacted then via their online form, still no response after 10 days, have emailed them directly twice but no response. Will have to wait 30 days to dispute the transaction. Non existent customer service and poor products - avoid
June 26, 2026
Unprompted review
Reply from Newgarden
Hello Emily,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience.
This is not the level of service we want to offer. Please contact us at soporte@newgarden.es with your order number, the email used for the purchase and a brief description of the issue, so our team can review your case and help you as soon as possible.
Kind regards,
The Newgarden Team
They do not respond to multiple…
They do not respond to multiple requests to return their product. Buyer beware as they have no direct email to correspond to in any matter.
they finally reached out after this review and multiple attempts. They gave me a return address, and then a day later gave me an updated return address. They used the excuse of being a small company, and being patient with their delays.
The return shipping was 1/2 of what the product cost. Very disappointing. You'd better love your purchase, as the return process is guaranteed to put a frown upon your face and pocketbook.
I also alert AMEX of their smoke and mirrors and my purchased was immediately suspended.
AMEX is great when it comes to a dissatisfied customer.
June 21, 2026
Unprompted review
Reply from Newgarden
Hello David,
We are sorry for the frustration caused and for the delay in getting back to you. We understand that waiting for a clear answer is disappointing, especially when several requests have been opened.
We are currently in our high season and, as a small team, response times can be longer than usual. Even so, we apologise for the inconvenience. We have located your case and have already replied through ticket #41750. To avoid confusion, we kindly ask you to continue the conversation through that ticket, as there were several open requests for the same issue.
We would also like to clarify that we do not delete negative comments. We review and answer customer messages so we can help resolve each case properly.
Thank you for your patience.
Kind regards,
The Newgarden Team
We were promised a replacement bulb for…
We were promised a replacement bulb for a lot up plant pot but have not received it and it has been 4 weeks
May 19, 2026
Unprompted review
Reply from Newgarden
Hello,
We are very sorry that you have not yet received the replacement bulb. Please accept our apologies for the delay.
Please contact our support team at soporte@newgarden.es with your order number or ticket reference so we can check the status of the replacement and resolve this as quickly as possible.
Kind regards,
The Newgarden Team
No Custer service no contact
I am still waiting for part of my order for over a month, it say on line in stock 2-3 day delivery. I have tried to contact none of the telephone numbers on line are operational, you fill in a form you receive a ticket number and it says they will get back to you. I have done this several times and no one bothers. There is NO customer service or care. This is a shame as I like the product.
June 16, 2026
Unprompted review
Reply from Newgarden
Hello Leslea,
We are very sorry for the delay in our response and for the inconvenience caused.
Your case has already been resolved through ticket #41249, and we have sent you a discount code for your next order as a gesture of goodwill.
We apologize again for the experience and appreciate your patience.
Kind regards,
The Newgarden Team
Prompt delivery
Prompt delivery, delighted with my purchase, will definitely use Newgarden again!
May 21, 2026
Reply from Newgarden
Hello Carol,
Thank you very much for your review! We’re delighted to hear that your order arrived promptly and that you are happy with your purchase.
We look forward to seeing you again at Newgarden.
Kind regards,
The Newgarden Team
Zero customer support
I wouldn't normally do this but I have been sent an email to write a review when I am having a very unsatisfactory experience with Newgarden. The item I purchased is faulty, Customer services are not replying to messages and so I asked a bot if I could return the item. He said that a human agent would get in touch with me to let me know the procedure. Guess what? Once again the humans don't want to know. Very frustrating. Please reply to my messages Newgarden!
May 5, 2026
Unprompted review
Reply from Newgarden
Hello,
Thank you for your feedback. We sincerely apologize for the frustration you've experienced and the delay in our response. We understand how disappointing it is to receive a faulty item and feel unheard.
We would like to inform you that we are currently processing your request. Your case is being managed by our customer support team under ticket number 37037.
A member of our team will get in touch with you very shortly through that ticket to provide you with the solution and the return procedure. We appreciate your patience and are committed to resolving this for you as quickly as possible.
Kind regards,
Newgarden Support Team
Beautiful pots
Was a little nervous about buying black pots and getting them shipped as it’s a nightmare to return. Ordered 4 large one and they came sooner that expected and they are beautiful. The only issue is that they were only wrapped in plastic and some of the plastic was scuffed and the pots exposed but luckily they were not damaged
April 24, 2026
Unprompted review
Reply from Newgarden
ello,
Thank you very much for your feedback! We’re delighted to hear that the pots arrived sooner than expected and that you are happy with them.
We also appreciate your comments regarding the packaging. We’re sorry to hear that part of the protective plastic arrived scuffed, although we’re glad the pots were delivered without damage. Your feedback helps us continue improving our shipping and packaging processes.
Thank you again for trusting Newgarden.
Best regards,
The Newgarden Team
Nice design, but constant beeping when battery is empty
I bought the Play Lite Music by Newgarden because I liked the idea of having a lamp with an integrated speaker. The design is nice, and both the light and sound are decent for casual use.
The issue comes with the battery. When it runs out of charge, the device starts emitting a constant beeping sound that can last for hours if you don’t plug it in. It doesn’t automatically shut off, and there’s no clear way to silence it, which can be especially annoying if it happens at night and you don’t know what’s causing it.
As soon as you plug it in, the beeping stops, so this seems to be normal behavior rather than a one-off defect. Still, I believe this is a significant design flaw, as it directly impacts the user experience.
In summary: nice design and concept, but the battery management could definitely be improved.
May 1, 2026
Unprompted review
Reply from Newgarden
Hello Álvaro,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you appreciate the design and concept of the Play Lite Music lamp.
We also appreciate your comments regarding the battery behavior when it reaches a low charge level. The sound alert is intended as a battery warning, but we understand that it may be inconvenient in certain situations. Your feedback has been shared with our team, as comments like yours help us continue improving our products and user experience.
Thank you again for your trust in Newgarden.
Best regards,
The Newgarden Team
Worst customer service
I have bought myself a large plant pot made from ocean plastic. The look of it differed from what I saw in the picture and therefore I decided to send it back. The coverage of expedition cost is gonna be on me because it's written on the description that the pots are unique and they might be different from what is seen online. Fine, I haven't read that clause, so I accept to pay by my self. I then, try to organize a pic up with the partner expedition company but the customer service is so unresponsive, late that the process has been dragging now for more than 2 months. Instead of letting me talk directly with the Expedition company the customer service is suggesting me random pickup appointments (mid week working hours) where I am simply cannot be at home and when I communicate I cannot be there they simply don't answer or disappear for weeks. I waited so long to write this review but it's seems the only way to get their attention and have part of my money back.
April 19, 2026
Unprompted review
Reply from Newgarden
Hello,
Thank you for sharing your feedback. We are truly sorry for the frustration and the long delay you’ve experienced while trying to organize your return.
We completely understand that managing logistics for large items can be incredibly tedious and time-consuming, especially when the pickup windows don't align with your work schedule. We sincerely apologize for the lack of consistent communication and for the time this process has dragged on.
Please be assured that we have immediately escalated your case to our Customer Service and Logistics team to prioritize and expedite the process. We are working to find a more flexible solution for the pickup so you can finally resolve this and receive your refund.
An agent will be in touch with you very shortly to finalize the arrangements. Thank you for your patience while we fix this situation.
Best regards,
The Newgarden Team
I’m extremely disappointed with the aftersales response
I’m extremely disappointed with the aftersales service, especially considering the cost of a single large plant pot for our office. It arrived damaged and despite sending multiple emails requesting a refund, I’ve received no response at all. This is unacceptable.
It’s frustrating to be completely ignored when trying to resolve such a straightforward issue. For a product at this price point, I expected far better communication and support. Based on this experience, I would not recommend purchasing from them.
April 13, 2026
Unprompted review
Reply from Newgarden
Hello,
Thank you for reaching out, though we are very sorry to hear about the damaged plant pot and the delay in our response. Please accept our sincerest apologies for the frustration this has caused you and your team.
We are currently in the middle of our peak season, which has unfortunately led to a delay in our usual response times. However, this is no excuse for making you feel ignored, especially regarding a damaged item.
We have immediately escalated your case to our Customer Service management team to ensure your emails are prioritized and addressed right away. One of our agents will contact you shortly to arrange the refund or a replacement, according to your preference.
Thank you for your patience while we fast-track this for you.
Best regards,
The Newgarden Team
Delivery
Delivery, transport and product were as informed and communicated during the process.
March 24, 2026
Reply from Newgarden
Hello Martin,
Thank you very much for your feedback. We’re pleased to hear that the delivery, transport, and product matched the information provided throughout the process.
We appreciate your trust in Newgarden.
Kind regards,
The Newgarden Team
If I could give no stars I would
If I could give no stars I would. How can it be such a problem to replace a faulty rechargeable bulb. This complaint has been going on for several weeks now. I’ve tried to order a new bulb from the company but they don’t sell the individual rechargeable bulbs for the Mykonos light to the UK. The after sales service is terrible. I’ve been contacted asking for my order number and issue and still nothing has been done or even been contacted to resolve the problem. Awful service.
April 9, 2026
Unprompted review
Reply from Newgarden
Hello,
Thank you for your feedback, although we are very sorry to hear about the frustration you’ve experienced with your Mykonos light and the replacement process. We sincerely apologize for the delay and the lack of communication you've encountered so far.
We would like to clarify that the replacement bulbs for the Mykonos light are indeed available in the UK. The compatible model is the Cherry bulb, which is a standard part of our range.
Please be assured that we are now prioritizing your case. Our team is currently reviewing your previous correspondence and your support ticket to find out why there was a breakdown in communication. You will receive a direct update and a resolution via your open ticket from soporte@newgarden.es very shortly.
Thank you for your patience while we fix this for you.
Best regards,
El Equipo Newgarden
Defective Lights
Really disappointed with their customer service and warranty.
I purchased 4 x 165cm lights and 2 x kaktus lights. One of the kaktus lights has a manufacturing defect where there is a gap between the 2 halves of the mould. I contacted NEWGARDEN to report the defect but they are not interested and will not reply. The lights have a 3 year warranty from defects but they will not honour the warranty. Best to avoid this company.
April 1, 2026
Unprompted review
Reply from Newgarden
Hello,
We are truly sorry to hear about your experience and the frustration caused by the defect in your Kaktus light. This is certainly not the level of service or quality we aim to provide, especially for a valued customer who has purchased multiple items from us.
We would like to clarify that we take our 3-year warranty very seriously. A manufacturing defect, such as a gap in the mold, is absolutely something that should be addressed under this guarantee.soporte@newgarden.es.
Our technical team will review the images, and if a manufacturing defect is confirmed, we will arrange for a replacement or a suitable solution as part of your warranty.
Thank you for your patience, and we look forward to resolving this for you quickly.
Best regards,
El Equipo Newgarden
The product is completely different…
The product is completely different from the pictures and absolutely not worth the price. It is just a cheap plastic item. I requested a return, but no one has responded at all. Very disappointing.
January 29, 2026
Reply from Newgarden
Hello,
We’re sorry to hear that your experience did not meet your expectations.
Our products are made from high-quality polyethylene and are manufactured in Spain under strict quality standards. They are designed to be durable, lightweight and suitable for both indoor and outdoor use.
We have not found an unresolved request under your details, but we would be happy to review your case. Please contact us directly at soporte@newgarden.es
so we can assist you promptly and find a suitable solution.
Kind regards,
The Newgarden Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.