Washing machine 6 months out of 2 year warranty and starts bouncing around - which is disappointing. Rang NEFF and offered 2 options - pay for labour and parts (£300+) or take out extended warranty... See more
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Review summary
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The appointment was booked in 7am - 6pm but we were given a three hour time slot the day before and tracking on the day. Daniel the engineer phoned half an hour before he arrived and parked on our dr... See more
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Following a power cut, I was unable to re-set the clock on my new Neff oven, despite referring to the instruction manual. I booked an engineers visit and was advised of the approximate time of his... See more
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Good comms regarding arrival times etc. engineer was taking his shoes off, but I told him it was fine to leave them on - nice touch. He listened carefully to my information regarding the history of th... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Great Thank you
July 23, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you had a great experience with our support! Thanks - Craig
NEFF Home Appliance Customer Service
Microwave
The whole process and experience was seamless. The Engineer was professional and super helpful.
July 19, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re delighted to hear the whole process for your microwave was seamless and that our engineer was professional and super helpful. Little things like punctuality and a friendly, knowledgeable engineer really do make a difference, so we’ll pass your lovely feedback on to the team.
Thanks,
Sam
NEFF Home Appliance Customer Service
Easy to deal with by phone,arrived on…
Easy to deal with by phone,arrived on time ,friendly and professional service delivery
July 20, 2026
Reply from NEFF Home UK
Hello, thank you for taking the time to write your review.
We’re so pleased to hear our team were easy to deal with on the phone, arrived on time and gave friendly, professional service.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Engineer visit cost £110 and parts…
Engineer visit cost £110 and parts £170. Was told that replacement dishwasher was £400 so decided on repair. Engineer did not fully test unit so when I came to useit, it still didn’t work. New engineer visit plus parts will mean new unit was definitely better option.
July 21, 2026
Reply from NEFF Home UK
Hi,
We are truly sorry to hear about your frustrating experience with your dishwasher repair. This is not the outcome or service we aim to provide, and we understand your disappointment.
Your feedback is appreciated.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Great dishwasher repair
I was kept informed of the booking. The fitter turned up as expected. The job was done well. Jack was professional and polite.
July 21, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear that you were kept well-informed and that the dishwasher repair was done well by our professional and polite fitter.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to hear that everything was done very efficiently.
Thanks,
Brett
NEFF Home Appliance Customer Service
New updated product
New updated product. Such a shame that the replacement part would have cost more than a new product. That said the functionality is much improved
July 18, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you like your new appliance, but do apologise your repair was too costly. Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are happy to hear you received prompt service with a fast diagnosis and resolution.
Thanks, Becki
NEFF Home Appliance Customer Service
Neff Nails It!The engineer arrived on the appointed…
The engineer arrived on the appointed date and immediately established what was wrong with the oven. He had the necessary part with him and carried out the work efficiently. He was friendly and polite.
July 20, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It is great to read that our engineer quickly established what was wrong with your oven and carried out the work efficiently. We are glad he was friendly and polite.
Thanks, Becki
NEFF Home Appliance Customer Service
Quick response and problem identified…
Quick response and problem identified and fixed quickly.
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad we could provide a quick response and that the problem was identified and fixed quickly.
Thanks,
Brett
NEFF Home Appliance Customer Service
My fridge is a wet wall Neff fridge
My fridge is a wet wall Neff fridge. It is the worst fridge I have ever owned. There are water drops running down the back wall until every few days that turns to ice. It is impossible to fill the fridge properly because all goods have to be away from the back wall because they would either freeze or get very wet. Do not ever buy a Neff fridge. When I show friends they cannot believe something so clumsy and awkward is expensive part of my new kitchen. Apparently all Neff fridges are the same except American styles wide two door fridges. Never, never, never buy one!
July 22, 2026
Unprompted review
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are truly sorry to hear about your disappointment issues with the wet back wall function of your fridge. We appreciate you bringing this to our attention, as feedback like yours is crucial for us to improve our products.
Thanks, James.
Neff Home Appliances Customer Service.
Mark our engineer offered exceptional…
Mark our engineer offered exceptional customer service, backed with repairing our microwave. 🙏😊👍
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are very happy to hear that our engineer provided exceptional customer service while repairing your microwave.
Thanks,
Brett
NEFF Home Appliance Customer Service
The engineer was very knowledgeable and fixed the faults very quickly. He was courteous and very thorough in dismantling the oven and reassembling it.
Made aware of specific time slot the night before and stuck to it.
Very knowledgeable engineer, courteous and helpful . Fixed the faults and really knew his stuff.
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to read that the engineer was knowledgeable, courteous, and fixed the faults with your oven very quickly.
Thanks,
Brett
NEFF Home Appliance Customer Service
Neff not naff!
The Neff representative came when he said he would and was courteous and helpful in sorting out the problem with our dishwasher.
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It is great to know our representative was courteous and helpful in sorting out the problem with your dishwasher.
Thanks,
Brett
NEFF Home Appliance Customer Service
VERY SHORT WARRENTY CONSIDERINING HOW…
VERY SHORT WARRENTY CONSIDERINING HOW EXPENSIVE THE APPLIANCES ARE COMPARED TO MOST ON THE MARKET. REPAIR ENGINEERS ARE POLITE AND EFFICENT.
July 22, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm sorry to hear about your disappointmnet with the warranty length, but am glad to hear you found the Technicians efficient and polite. Thanks - Craig
NEFF Home Appliance Customer Service
All round excellent customer service
All round excellent customer service. The engineer was bang on time, polite and friendly and managed to fix the problem, providing a full explanation of what he had done. Reasonable cost too. Very impressed!
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear you received excellent customer service and that the engineer was punctual, polite, and fixed the issue with a clear explanation.
Thanks,
Donna
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear that you found it easy to make an appointment and that your oven was successfully mended.
Thanks,
Brett
NEFF Home Appliance Customer Service
Excellent Service throughout as normal
First class service from booking the appointment to an excellent service from the engineer. Please pass on our thanks to him.
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's wonderful to hear you received first-class service, and we will certainly pass your thanks on to the engineer.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Brilliant service
Brilliant service. Both the telephone agent and the engineer who came to repair the oven were friendly and very efficient. Speedy service from initial call to working oven.
July 21, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're thrilled to hear you received brilliant, friendly, and efficient service from the initial call right through to the working oven.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Good service
Nice polite engineer arrived promptly and sorted out our freezer problem quickly and tidily.
July 22, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased our engineer was prompt and polite, and that they sorted out your freezer problem quickly and tidily.
Thanks,
Brett
NEFF Home Appliance Customer Service
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