Neckermann Reviews 

Disappointing customer service and breach of contract. Very disappointing experience with this agency. During my trip, the hotel provided was not the one booked, forcing me to incur extra transport costs (taxi). Despite sending all documented proof (ATM withdrawal receipts for the taxi payment, photos, and videos clearly showing the difference in hotels), the company refuses to take responsibility or issue any refund, hiding behind bureaucratic excuses. Complete lack of customer care once the payment is made. I do not recommend.

Excellent service!
A huge choice of travel options, reliability, speed and excellent coorination of all services - flights, accomodations, and transfters.
Everything was clear, smooth, and well organised from start to finish.
Highly recommended!

0 star
€423.24 FOR A SEA VIEW – AND THIS IS THE CONCRETE WALL WE GOT INSTEAD 😈
We booked a trip to Crete through Neckermann Nordic for 29 June–6 July 2026 and paid an additional €423.24 for a Double Room Side Sea View at Galini Sea View Hotel.
The reality? There was a large concrete wall directly in front of the balcony. The sea could only be seen from a very limited angle by leaning out. We sent Neckermann the photos.
We reported the problem to the hotel immediately. Their solution was to offer us another room for AN EXTRA €40 PER NIGHT. In other words, we were expected to pay again for the view we had already paid for.
And that was not the end of the problems.
When we arrived in the middle of the night, the transfer dropped us off with our luggage away from the hotel reception. We had to find the reception ourselves and carry our luggage up steep hills and stairs. I fell on the way, and my leg became swollen and painful for the entire week.
Neckermann claims that the driver gave us directions to the hotel. Our experience was completely different. They also refer to GPS records – but GPS can show the location of a vehicle. It cannot show what the driver actually said to the passengers.
On the return transfer, the TLT identification on the vehicle was extremely difficult to see. In our experience, the driver’s behaviour during an incident involving a drink bottle was also inappropriate and made the situation feel unsafe.
Neckermann also explained that large buses cannot drive directly to the reception because of the hotel’s location. However, the hotel’s own service information states that there is a shuttle service from the main bus arrival point to the hotel, as well as luggage assistance. None of this assistance was arranged for us or even explained to us.
We submitted a detailed complaint, provided photographs and requested further explanations from Neckermann.
Their final response was essentially:
“Our assessment remains unchanged, and we have nothing further to add.”
This is not simply a case of a holiday that “did not meet our expectations.”
The real question is whether we received the room, transfers and services that we paid for.
Based on our experience, the answer is: no.
The compensation claim will now be taken further.

Excellent trip, however ordering in Belgium and getting all papers in German is the reason for one less stars.

Everything went well and I got all the necessary information.

Cristina is a very helpful, polite and professional lady offering all necessary information

I have used their services for vacations 3 times and each time everything has worked perfectly.

We always book through your company in Gent and Ann, Jo and Jasmyne have always given us wonderful advice and service

The website is complete and allows you to book your holidays directly.
It would be nice to have a better system to compare pros and cons of the different resorts. It was not clear to me that you could change flight travel time and that for the dobble rooms we could stay with four people . I visited the shop in leuven where this was explained. Without the person in the shop I would have booked poorly

The lady I had the pleasure of talking to was not only well-informed on the subject, professional and specific, but also kind and friendly.

Good service

Very unprofessional. We were given false info about airport transfers, and when we asked for partial compensation they started playing with words and giving different information than what they had explained before. In the end, our request was refused (despite the travel agency agreeing), and they barely answered our emails. Friends had similar issues with room reservations,so unfortunately this seems not to be an isolated case. — we will never book with them again.

Hello!

Where to start...

If you are considering this hotel for your vacation, be prepared for the following:

1. Rooms
The condition of the rooms is depressing. The furniture is broken, the beds are about to fall apart. The water in the shower barely flows, there is often no hot water, as well as water in general. The electricity was turned off. The air conditioner leaks - by morning the trash can was full of water.
The bed linen is old and clearly has not been updated for a long time. By the way, many other vacationers have already written about this in their reviews.

2. Beach
The beach is dirty, the water is cloudy, although warm.
A lot of locals. We have nothing against Arabs - among them there are Christians, Muslims, and Arabs who look like gypsies. But it is with a certain category - intrusive and rude - that problems arise.
Teenagers often pester European girls with requests to take pictures. People complained to the reception, the police, took photos of these guys... but the next day everything happened again.
It is difficult to say whether the hotel administration can do anything about this - the territory is divided: the central part is for tourists, the right part is for locals. Moreover, people come from neighboring hotels.

3. Pool
The central pool near the restaurant is completely occupied by local vacationers. There are almost no Europeans there. This is clearly visible in the photos. On the beach there were a couple of conflicts between the locals themselves, the police intervened.

4. Drinks
The alcohol is of very low quality.
The beer is warm, they pour 80% foam and 20% beer itself. But if you give 1 euro - and a miracle: it becomes cold, and the proportions are correct.
The beer often runs out. Cola, Fanta and other drinks are also of low quality.

5. Food
Repetitive, but you won't go hungry. Others have written about this too.

6. Grounds
Beautiful, well-kept, but there's clearly not enough staff to keep it in order. If there were twice as many workers, everything would look much better.

7. Animation
There's stretching, Zumba (very strange), aqua gym (even stranger). Volleyball - once a day, I mostly gathered the participants myself. Darts were held at my request only 3 times in 11 days.
The evening show is a separate story... I'd better keep quiet. You need to take your seats 2 hours before the start, otherwise you won't be able to sit down. And again - a lot of locals.

Conclusion
I'm sure the hotel management won't be happy with this review. But maybe they should think about it and change something.
If you have the opportunity, look for another hotel. Last year we stayed at a three-star hotel, and even there everything was much closer to a normal level.

I hope my review will help you make the right choice.

Perfect. Thanks

Helpful, friendly and efficient.

The hotel (Natura Park) is very guest friendly and cleaned. The hotel restaurant has a very variety of menu to choose. The Coma Ruga sandy beach is very lively with a lot shops and restaurants.

sorry for the english, I was in the office of Aarshot and worked with Melissa. She was a real pleasure working with, friendly, to the point and very professional. Thank you for having such a great team.

It was a little bit difficult, since I do not speak French or Dutch. So, I would reccomend to have translation to English as well. Otherwise it was very easy. It is first time for us to use your travel agency, so we are hoping that the vacation will be as good as the booking :-)

Superbe hotel tres grand, tres propre jolie, on mange tres bien, il y a 5 resto different, la plage est propre, les cocktail delicieux, je reviendrais !