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Mindway Reviews 

868
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 574 reviews, most reviewers were somewhat happy with their experience overall. However, many customers express significant dissatisfaction with the subscription and payment processes. People report unexpected charges, often for expensive subscriptions or add-ons, without clear prior notification or reminders about renewals. Reviewers frequently mention that recurring payment terms are not clearly explained, and they find it difficult to obtain refunds even when services were unused or cancellations were attempted. Many also feel the app itself is not useful or a waste of time. Conversely, a small portion of people felt satisfied with the initial app experience, finding it easy to sign up and use. Some customers also appreciated the app's approach and found the charges reasonable, or could easily decline additional offers.

What people talk about most

Subscription

Customers consistently express dissatisfaction with subscription practices, citing hidden auto-renewals and... See more

Application

Customers had negative experiences with the app, often describing it as unsatisfactory and a waste of time... See more

Payment

Reviewers highlight significant dissatisfaction with payment practices, frequently reporting unauthorized... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing frustration over unexpected charges... See more

Price

Users describe negative interactions with price, often reporting unexpected charges and subscriptions without... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a very comprehensive and no doubt very useful and reassuring tool for people who are committed to better self care and make the time to utilise the app to its fullest potential. Unfortunately,... See more

Company replied

Rated 4 out of 5 stars

Too many addons from get go. Let someone start w app and 1-1 then offer the extra stuff discounted. Otherwise feels like a sales gimmick

Company replied

Rated 4 out of 5 stars

I’m starting to discover Mindway app , I liked the approach that understood what I was going through and I’m very hopeful but I don’t like the maximize promotion style once i signed up , it made m... See more

Company replied

Rated 4 out of 5 stars

Hoping this gives me more self confidence and less sabotaging myself

Company replied


Company details

About Mindway

Written by the company

A revolutionary way to stop overthinking & start living
Why Choose Mindway? 
86
 daily 5-10 minute lessons that will rewire your overthinking brain

20
 proven techniques to declutter your mind and focus

25
 meditations & CBT exercises to unlock your full potential

99%
 of content personalized to your routine and habits
✅ No more self-doubt and anxiety
✅ No more sleepless nights
✅ No more toxic thought spirals
✅ Improve your relationships


Contact info

2.9

Average

TrustScore 3 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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2.9

All reviews

(868)

678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to sign up to

July 21, 2026
Mindway logo

Reply from Mindway

Dear kellyaclover,

It's wonderful to hear you found getting started with Mindway so easy. We hope you're enjoying your personalized plan to stop overthinking and focus on the present. We're always here to help at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Scam, stay away

I’ve paid for 7 day access and was very surprised I was being charged £31.98 for 2 months after that. No reminder, no subscription confirmation email, basically money taken behind my back without any prior notification. Disgusting behaviour and bad business practice. Should have read reviews before ever getting anywhere near this app. I see I’m not the only person that’s fallen victim to this scam. It’s mind boggling that an app that supposed to be used to better your mental health prays on vulnerable people instead.

July 19, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Kam Dob,

We understand the impression you were left with regarding this matter. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please email us at help@mindway.app with your account email and order number so we can look into your specific case.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

I signed up for Nordletics however due…

I signed up for Nordletics however due to changes in circumstances I cancelled the subscription within the first month and received an email saying my subscription had been cancelled.
Two months later I noticed two payments to medical score of £26.19 each.
I contacted Nordletics attaching my cancellation emails. I was informed the subscription would be cancelled however no refund was available as this was done by a digital process.
I advanced this within the company and was told I had signed up for a monthly subscription at the Nordletics website with medical score [Mindway]I had also been sent emails at the beginning, of the usage and had used their App as well as reminder emails before each subscription.
As someone who checks their emails and junk folder every day. I can confirm none of this is true.
I have spoken with PayPal, my chosen method of payment and although very helpful have been unable to assist me in recovering my money.
The purpose of this review is to make people aware when dealing with Nordletics or Mindway [Medical Score] to be very cautious of what you are actually signing up for

July 17, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Sue Ellis,

We understand the impression you were left with. We want to assure you that our terms are always clearly outlined and agreed upon. Please email help@mindway.app with your account email and any order details so we can investigate your specific case.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

Thee

I just joined let me try it first

July 20, 2026
Mindway logo

Reply from Mindway

Dear Taurai,

It's fantastic to have you start your journey with Mindway! We're thrilled for you to discover how our personalized plan can help you stop overthinking and live more in the present. If you ever need anything, we're always here to help at help@mindway.app.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

SCAMMERS THAT STEAL MONEY

SCAMMERS THAT STEAL MONEY. Green Diet signed me up for this when I specifically stated that I did not want it when signing up for Green Diet. I emailed them and said I suspected I had been signed up for something I didn't want, they confirmed my cancelation but took money from my account. I never even activated Mindway but they are refusing to refund me and the contact form I filled has miraculously disappeared. SCAMMERS

July 16, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Jennifer Christie,

We understand your concern about what you've noted. We remind that relevant terms were outlined and agreed to from the start. Please contact us at help@mindway.app with your account email and any order reference to review your case.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Mindway is a scam

Mindway is a scam. I tried it out for 1 month for $11.99 and not only did they deny my refund request due to the product being terrible but they also tried signing me up for a subscription for $39.98 (which I didn't authorize) so I had to file a complaint with PayPal to get it refunded. I would like to get my $11.99 refunded back to me since there was no mention of a subscription when I signed up.

December 7, 2025
Unprompted review
Mindway logo

Reply from Mindway

Dear Eileen Eddy,

We understand your concern. We'd like to kindly remind you that the relevant conditions were clearly outlined and agreed to from the start. For us to investigate your specific situation further, please reach out to us at help@mindway.app with your account email and order number.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

Ok it was good

Ok it was good

July 17, 2026
Mindway logo

Reply from Mindway

Dear Luis Canto,

We're delighted you enjoyed Mindway! We're so pleased you had a positive experience on your path to stopping overthinking and living in the present. We're always here to support you at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Ripped me off when I agreed to a 5.99…

Ripped me off when I agreed to a 5.99 one week subscription they took 31 pounds out of my account today. Im vulnerable as was mid panic attack searching Google for help and this is how they treat people do not sign up.

July 15, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Anne Kearney,

We understand your concern about the situation you've described. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to. Please email us at help@mindway.app with your account email and order number so we can look into what's been noted.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

Good and helpful

Good and helpful

July 15, 2026
Mindway logo

Reply from Mindway

Dear pdarbo,

It's wonderful to hear you're finding Mindway so beneficial! We're thrilled the app is supporting you on your journey to a calmer, more present life. Keep up the great work, and we're always at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

The customer service rep who dealt with…

The customer service rep who dealt with my query was excellent, replied so promptly

July 14, 2026
Mindway logo

Reply from Mindway

Dear karendowding,

It's wonderful to hear you had such a positive and efficient experience with our support team! We're delighted to help you on your journey to stop overthinking and live more in the present. We're always here at help@mindway.app if you ever need anything else.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Don’t trust this company as they just…

Don’t trust this company as they just deduct money from your account without consent
I purchased a one time only for 11.99 in Juneand today see they deducted £37.49 without my consent

July 13, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Mrs Jeanette Duchatschek,

We understand your concern about this matter. We'd like to remind you that all relevant terms were outlined and agreed to. Please email us at help@mindway.app with your account email and order details so we can look into your specific case.

Sincerely,
Mindway Team

Rated 5 out of 5 stars
Mindway logo

Reply from Mindway

Dear Billy Rapilla,

We're delighted to know you find the process so easy to follow and that Mindway is helping you focus on the present. Keep up the great work on your journey to stop overthinking! We're always at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Scam

Scam! Even when you cancel your plan, they will charge you for the subscription without consent!

July 10, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Joana A,

We understand your concern about the matter. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please email help@mindway.app with your account email and order number so we can look into your specific case.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Beware of HIDDEN fees!

Beware of hidden fees!! After reading some replies to people's reviews they always say its very clear in there terms and conditions. It is not clear at all it is in very small print! Any honest company would make it clear and send a reminder of renewal. They charge $15 to start and bill you over $100 without warning and refuse any kind of refund at all. Intact they try to scam you again by giving you a free session with another auto renewal. App is also a waste of time!

July 11, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Daniel Leese,

We understand your concerns. As a reminder, relevant conditions were clearly outlined and accepted. Please reach out to help@mindway.app with your account email and any reference numbers so we can review your situation privately.

Sincerely,
Mindway Team

Rated 4 out of 5 stars

I care

Fair lest try it

July 9, 2026
Mindway logo

Reply from Mindway

Dear osvaldofigueroapr,

We're thrilled you're giving Mindway a try! We're excited for you to experience how our personalized plans can help you focus on the present. We're always at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 4 out of 5 stars

Easy access but too much of ”selling”…

Easy access but too much of ”selling” at the end 😅

July 9, 2026
Mindway logo

Reply from Mindway

Dear Outi,

It's wonderful to hear you found Mindway easy to access to start your journey towards a calmer, more present life. Keep up the great work with your personalized plan! We're always at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 5 out of 5 stars
Mindway logo

Reply from Mindway

Dear Mel Holford,

It's wonderful to hear you found the app so straightforward! We designed it to be simple, so you can easily start on your path to a clearer mind. We're always here for you at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

Rated 1 out of 5 stars

Suddenly charged me over $100

Suddenly charged me over $100, 1 month after I 'joined' the app.
No company should just hide behind 'terms and conditions' and charge you in this way.
That is corrupt and not truthful.
Not easy to see where the cancel is.
Stay way from this awful app/company.
Update: Just to note from your 'automated reply'... you refused to do anything about it or refund me.

July 8, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Rob Donovan,

Thank you, we understand your concern regarding your experience. We kindly remind that the relevant terms are always clearly outlined and agreed to. Please email help@mindway.app with your account email and order number, and we'll gladly look into everything you've noted.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

She got back to me right away and…

She got back to me right away and answered my question.

July 7, 2026
Mindway logo

Reply from Mindway

Dear Irene Corman,

It's wonderful to hear our team could quickly assist with your inquiry! We're delighted you found the support helpful as you continue your journey to stop overthinking and focus on the present. We're always here at help@mindway.app if you ever need anything else.

Sincerely,
Mindway Team

Rated 5 out of 5 stars

They responded to my need immediately

They responded to my need immediately. Great Service!

July 6, 2026
Unprompted review
Mindway logo

Reply from Mindway

Dear Regina Bell,

We're so glad we could assist you promptly and provide such a positive experience! It's our goal to help you quiet overthinking, and we're here to support your journey. Please know we're always at help@mindway.app if you ever need anything.

Sincerely,
Mindway Team

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