Easy, seemless transactions. Credible list of cryptos and hopefully adding more crypto options to buy.. SHX, Canton, Ondo, VELO would be some nice options to add. Offer staking on Metal Pay...we need... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What drew me to Metal Pay was the 0% fee peer-to-peer transfers. Tried it out and it delivered. The interface is sleek - dark mode, easy navigation. No clutter. Buying crypto is simple, bank linking i... See more
Company replied
Took awhile for my payment to process and ended up losing more Loan tokens. Need to be able to sell it back to the debit card we bought the tokens from and add USDT to the MetalPay app and add staking... See more
Company replied
I love the fact that the platform is super easy and very convenient to use. and safe to keep your crypto and make it very easy for everyone with no crypto experience thanks hopefully we will be able t... See more
Company replied
Company details
- #14 of 37 best companies in Cryptocurrency Service
About Metal Pay
Written by the company
Metal Pay allows you to buy, sell, deposit and withdraw your crypto assets instantly. Store your existing portfolio or start your first with Metal Pay.
⇄
﹩
➡
★
✓
Buy with Debit or Credit Card
Quickly purchase and withdraw crypto assets to your external wallet, or store them safely in Metal Pay.
☻
24/7/365 Live Chat & Email Support
You will receive a response to any issues you may have within minutes or even seconds by a real human support agent that will go above and beyond to ensure your satisfaction.
Lowest Fees in the Industry
Written by the company
- Buy with Debit or Credit Card
- Quickly purchase and withdraw crypto assets to your external wallet, or store them safely in Metal Pay.
The Best Customer Support in Crypto
24/7/365 Live Chat & Email Support
You will receive a response to any issues you may have within minutes or even seconds by a real human support agent that will go above and beyond to ensure your satisfaction.
Contact info
4th St 660, 94107, San Francisco, United States
- (628) 600-3419
- support@metalpay.com
- metalpay.com
You should know
4.3
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy but can add more for its users
Easy, seemless transactions. Credible list of cryptos and hopefully adding more crypto options to buy.. SHX, Canton, Ondo, VELO would be some nice options to add. Offer staking on Metal Pay...we need easier accessible staking options opposed to having to transfer, buy, convert to on another platform in order to stake. Buy, sell, convert, stake all on 1 metal platform is ideal. A (metal) card that pays you back BTC, XRP, XPR, Loan, Metal on purchase transactions would be solid.
July 15, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Very easy with no issues at all.
July 14, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Easy quick transactions
July 14, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Best crypto platform I've ever used in…
Best crypto platform I've ever used in my 5 years of experience.
July 20, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Very simple verification process and…
Very simple verification process and purchasing my coins was easy.
July 18, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
David has helped me multiple times and…
David has helped me multiple times and he has a lot of patience! I didn’t get “my” ideal outcome but he did all he could and I know sometimes things don’t go the way I want them to in my head. But I’m a very happy customer!!
July 15, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Very easy to use
July 14, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
free transfers, no catch
What drew me to Metal Pay was the 0% fee peer-to-peer transfers. Tried it out and it delivered. The interface is sleek - dark mode, easy navigation. No clutter. Buying crypto is simple, bank linking is quick. I've been using it for daily transactions and it's been reliable. The PoPP rewards actually add up, which is a cool touch. Customer service was responsive when I had a question about limits. Not the biggest platform out there but for quick, fee-free transfers, it's hard to beat. Definitely recommend giving it a shot.
May 17, 2026
Unprompted review
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
The best friendly platform
I love the fact that the platform is super easy and very convenient to use. and safe to keep your crypto and make it very easy for everyone with no crypto experience thanks hopefully we will be able to off ramp in the near future straight to the bank 🙏
July 4, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Watch tutorials for ease-of-use.
It was a simple transition once you learn the how to's of the app. I know this process will become more user-friendly in the future. Until then, people need to watch the tutorials on all these platforms.
July 8, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
Metal Pay Customer service
I need help with an issue.Metal Pay Customer Service was right on top of it!! Thanks
July 9, 2026
Reply from Metal Pay
Thank you for taking the time to share your experience with Metal Pay. We’re thrilled to hear you had a positive experience with our platform. Your feedback means a lot to us and motivates us to continue improving our services. We appreciate your trust in Metal Pay and look forward to serving you again.
I bought usdc and it’s being delayed in…
I bought usdc and it’s being delayed in transferring it to my wallet on web auth and it should be since metal and web auth work together . Congestion yea right! And security issues !!!!!
July 9, 2026
Reply from Metal Pay
We understand your concerns regarding the transaction experience and appreciate you bringing this to our attention. Transaction-related reviews may sometimes require additional verification or compliance checks in line with financial regulations and security procedures.
Our team works to process and review cases as quickly as possible while ensuring the safety and integrity of the platform for all users.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.