My delivery was missing items. The prints I did recieve were of great quality. But it took weeks of emailing their customer support and repeatedly explaining to them that I was missing items. I hav... See more
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Great and very easy to use website. The site allows customized designing of the mugs we wanted. The 3D renditioning of the mugs was a great and easy way to check for any flaws. The order was shipped w... See more
Company replied
Nice quality, great price and fast delivery. My picture was made with my phone so the photo resolution wasnt super high quality. But i am happy with the result and the quality
Company replied
Unwashed very happy with the quality of the picture also the delivery time was very quick. This is the second time I have used their service and will continue to use their services.
Company details
Written by the company
Bei Meinfoto.de wird aus deinen Fotos etwas ganz Besonderes. Ob ein beeindruckendes Foto auf Leinwand, ein maßgeschneidertes Poster oder ein einzigartiges Fotobuch – deiner Kreativität sind keine Grenzen gesetzt. Gestalte personalisierte Fotokissen oder lass Tassen bedrucken, um deinen Erinnerungen einen praktischen Nutzen zu verleihen. Einfach Fotos bestellen und in hochwertigen Produkten verewigen, die mit modernster Drucktechnologie und nachhaltigen Materialien gefertigt werden. Dein persönliches Meisterwerk wartet darauf, dein Zuhause zu verschönern!
Written by the company
- Versandfertig innerhalb von 24 Std.
- Mehrfacher Testsieger in Preis & Leistung
- Top-Qualität mit Tiefpreis-Garantie!
Contact info
Eupener Straße 67, 50933, Köln, Germany
- +49 (0) 22159988027
- meinfoto.de
4.5
Excellent
25K reviews
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Worst product I have ever received
Worst product I have ever received. It was for a wedding I photographed and not only did it showed up very late but the cover edge was badly dented, the cover image was very dark and the images were off center. Even the writing on the spine was so misplaces it was literally on another page. Was told by their Ai assistant it would be replaced and I would receive a link to reorder but of course they never sent it. Needless to say I lost a client because I could not give them this horrible dented wedding album. Wish there was a -0 rating for this company. Just horrible!!! Also I did reach out to customer service 8 times and sent photo’s of the damage etc and was promised a link to reorder that was never sent, so please don’t tell me to reach out to them. Please don’t respond acting like you care. You ruined my job and did nothing!!!
September 13, 2026
Unprompted review
Reply from MEINFOTO
We're sorry the wedding album arrived in such poor condition — denting, off-center images, and misplaced spine text are all serious quality concerns that fall short of what's expected. We hear you on the frustration this caused. Please share your order number so our team can properly investigate and review what happened.
Update on my previous rating
Update on my previous rating: six weeks later, I am still waiting for my refund. All I received were additional emails from different staffers asking for the same information about the strong green color cast present on both black and white prints sent to me. And, yet again, I provided their team with pictures of both faulty prints, including a white sheet of paper in the picture for color reference. No response as of today.
Both prints appear to have made it past their QC department without getting flagged.
So very disappointed.
September 23, 2026
Unprompted review
Reply from MEINFOTO
Six weeks without resolution is far too long. We'll email you shortly to look into the status of this and ensure the right team picks this up without asking you to repeat information you've already provided multiple times.
I ordered a photo book on September…
I ordered a photo book on September 3rd. Production time was supposed to be 3 days. Today we're September 14th and it's still not produced. I contacted the customer service 3 times to have an update , trying to find a solution, people where unfriendly and unhelpful. Despite assuring me they will contact me by email, I still have no news from them. I told them several times that I absolutely need the book for this Wednesday as it is for my mom's 70s birthday and we won't see each other after that for 6 months (she's going traveling).
No one seems to care, no express delivery, or change of address to a DHL Filiale or a refund was offered to me.
Worst customer service, do not order with them
September 3, 2026
Unprompted review
Reply from MEINFOTO
Production delays of this length are not acceptable, and the lack of follow-through on promised updates makes this worse. We'll email you shortly regarding your photo book. Your feedback on the service experience has been noted and will be taken into account seriously.
Thoroughly disappointed
I have been using this company for a few years and was usually pretty happy, hence the 2 stars as opposed to 0 stars for my most recent experience. I ordered a print for an exhibition I was invited to participate in in Hamburg, Germany. Ordered early to avoid eventual complications. Print arrived with a severe color cast (same file I'd had printed elsewhere perfectly before). Contacted meinfoto.de via email, telling them the print was faulty and questioned how it could have possibly passed their QC. Also mentioned immediately that there was no need/time to try again as, by the time a new print would arrive, the exhibition was going to be over and I were back in the US.
Instead of answering the QC question and confirming a refund, which I asked for, they apologized and informed me they would reprint. I answered, reminding them that I live in the US and there would be no use for another print sent to a country half way around the globe.
I never received a refund.
When I happened to be back in Germany a couple of weeks ago, half a year later, I found the reprint, with the same green color cast as on the first print (on a black and white print no less), waiting for me. I was rather taken aback. I stopped counting the emails, repeatedly asking to be connected to a manager, receiving one automated response after another from different people each time, seemingly with made up names (this is an assumption based on bizarre spellings of first names). Another major issue is, that a lot of these email responses do not keep the previous emails attached/embedded which makes it near impossible to refer to somthing another "operator" said previously. An absolute consumer nightmare. Disappointed for some time. Now furious.
I will be sure to only use this company for novelty items like photo mugs and blankets in the future. Not for exhibition prints.
December 30, 2025
Unprompted review
Reply from MEINFOTO
Color cast issues on a print intended for exhibition are a serious concern, and your feedback on our support process is noted and will be taken into account. We'll email you shortly to look into this further — please share your order number or contact details so we can reach the right person directly.
Super 👌👌👌👌👌
June 19, 2026
Reply from MEINFOTO
Thanks for the five stars! Really happy the product hit the mark. It's great to have you as a meinfoto customer! 👌
Reply from MEINFOTO
Thank you for highlighting our team's approach and quality work. It's great to know your experience with meinfoto was positive!
Reply from MEINFOTO
Freut uns, dass die Poster so gut angekommen sind! Vielen Dank, dass du dich für meinfoto entschieden hast.
Ordered a Xmas gift on 14.12. 2025 arrived on 14.01.2026
Ordered a Xmas gift on 14.12. 2025 Never arrived, no notice, was told via email is on the way.
Chatted with Bot, nothing happened. Finally talked to a live person on 07. 01. 2026, was informed that there was a problem but the reason for delay was not clear.
Was sent out on 08.01. Was informed per email that it was in delivery on 08.01. Informed on 10.01 it was still underway.... Finally today 14.01 exactly 1 month after order it was delivered.
In addition Meinfoto does not refund money, only a coupon for further use by...wait for it...Meinfoto.
Trying to navigate the web site is tedious, not user friendly. The employee I spoke with was very courteous and it did get sent out after I talked with her. Still...not a good place to work with.
January 14, 2026
Unprompted review
Reply from MEINFOTO
We're sorry about the significant delay with your Christmas gift. We'll email you shortly to address the delivery issues and timeline concerns. Please share your order number so we can look into what went wrong and follow up properly with you.
Great and very easy to use website
Great and very easy to use website. The site allows customized designing of the mugs we wanted. The 3D renditioning of the mugs was a great and easy way to check for any flaws. The order was shipped within 3 days and arrived safe and sound, due to being very well packaged. Would shop here again any time.
December 20, 2025
Reply from MEINFOTO
Thanks for choosing meinfoto for your custom mugs! Great to hear the 3D preview helped and that everything arrived safely. We appreciate your business!
My photos were not delivered on time
My photos were not delivered on time. No ability to contact a representative to speak with. Everything managed with AI and completely frustrated with the process. I will just go to the local drug store and print the pictures. There’s no point using Meinfoto for “better quality” If I don’t have the photos there’s no quality!
December 20, 2025
Unprompted review
Reply from MEINFOTO
We're sorry the delivery didn't meet your timeline. We'll email you shortly to look into what happened with your photo prints. Please share your order number so we can assist you directly and address your concerns.
🔥🔥🔥🔥🔥🔥🔥🔥🔥the best !!!!!
December 13, 2025
Reply from MEINFOTO
That's great to hear! We'd love to know more about what made your meinfoto experience stand out. Feel free to share more details about your order anytime.
Reply from MEINFOTO
Thanks for the positive feedback! Quality and speed at a great price are what we aim for at meinfoto.
Terrible customer service
Quality of the products is okay, but the customer service is totally worthless.
November 11, 2025
Unprompted review
Reply from MEINFOTO
Experiencing dissatisfaction with customer service is never ideal, and this feedback certainly captures a significant concern. It's important for us to understand more about your experience. To assist with this, please consider sending us your order number or contact information, enabling our team to reach out to you directly via email. Your feedback regarding customer service will be taken into account as we strive to enhance our processes. Thank you for sharing your thoughts, as each piece of feedback contributes to our ongoing improvement.
Reply from MEINFOTO
The vibrant colors and swift delivery truly stand out in your feedback. It's great to know that the product met your expectations in terms of aesthetic appeal and efficiency. This reflects our team's dedication to providing a seamless experience. Your positive experience is important, and it’s rewarding to hear that the service was quick and the colors were appreciated. Thank you for sharing your thoughts; they are valuable in helping others make informed decisions.
Reply from MEINFOTO
It's wonderful to hear your experience was memorable and you rated it as number one in beauty. We invite you to elaborate on your review and share more about what made your experience so exceptional. Whether it was a specific aspect or a combination of everything coming together perfectly, such insights are invaluable. Your positive feedback is appreciated, and we're delighted that your time with us left such a lasting impression. Thank you for sharing your thoughts.
Perfect Quality
It was a fast and reliable delivery. The quality of the photobook i printed and the print quality was above my expectation
August 6, 2025
Reply from MEINFOTO
Speed and reliability are crucial to ensuring an outstanding experience, and it’s wonderful to hear that your delivery met those standards. Exceeding expectations in the quality of your photobook and its print is deeply rewarding for everyone involved. Every detail in creating memorable and high-quality products matters, and the feedback is greatly appreciated. It reinforces the commitment to maintaining high standards in delivering not just products, but moments of satisfaction and joy to those who trust in the service. Thank you for sharing your experience and for allowing the chance to be a part of it.
ich finds super
July 5, 2025
Reply from MEINFOTO
Es freut uns sehr, dass Sie mit Ihrem Erlebnis zufrieden sind. Ihre positive Rückmeldung ist für uns eine wertvolle Bestätigung unserer Arbeit und motiviert uns, weiterhin hohe Qualität zu bieten. Es ist schön zu wissen, dass wir Ihre Erwartungen erfüllt haben. Wir freuen uns darauf, Ihnen auch in Zukunft einen ausgezeichneten Service bieten zu können. Wenn Sie weitere Rückmeldungen oder Anregungen haben, zögern Sie nicht, diese mit uns zu teilen. Vielen Dank für Ihr Vertrauen und Ihre Unterstützung.
Good quality product
Good quality product, easy software online. On time delivery. No complaints what so ever. Will use it in the future again...
June 13, 2025
Reply from MEINFOTO
Experiencing satisfaction through quality and convenience is always gratifying. It's wonderful to hear positive feedback about the product and the seamless online software experience. Timely delivery is indeed crucial, and we're delighted it met your expectations. Your intention to use our services again in the future is truly appreciated. Continuing to provide reliable solutions is what we strive for, and your feedback strengthens that commitment. Thank you for sharing your thoughts, and we hope to support your needs with the same level of service moving forward.
Order No MFA19910586258: bad quality print and customer service too
The canvas print arrived with improper stretching, and the hanging set was placed in the nylon pocket instead of being attached to the back of the stretcher. Although I uploaded the photos through the online form, customer service requested the same photos again. All that takes a time when my client is angry.
I initiated my first inquiry two weeks ago. While I received confirmation that the company is willing to reprint the order, my three attempts to get clarification on how to proceed have gone unanswered. In my opinion, the customer service is extremely poor - I felt like I was speaking to a wall.
May 22, 2025
Unprompted review
Reply from MEINFOTO
It sounds like the experience with the canvas print and subsequent communication has been frustrating. The issues with improper stretching and the hanging set placement certainly warrant attention, as does the delay in receiving a clear response after uploading the photos initially. The waiting period after initiating your first inquiry, along with unanswered attempts to proceed, understandably impacts your relationship with your client. This type of situation is challenging, and we aim to address it. We will contact you via email, but if you could provide your order number or contact information, that would greatly assist in resolving the matter efficiently. Thank you for bringing this to our attention, and we appreciate your patience.
Reply from MEINFOTO
Thank you for sharing your experience. It's wonderful to know that your expectations were met. Providing a service or product that aligns with what our customers anticipate is always our aim. Your satisfaction is important, and receiving feedback that validates this goal is appreciated. We're pleased to have been able to deliver precisely what you anticipated and hope to continue meeting your expectations in future interactions. Your input helps us maintain our standards and strive for excellence. If there's anything else you wish to share about your experience, it would be welcomed with interest. Thank you once again for your positive feedback!
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