MADE.COM Bewertung Reviews 

If you have time to wait, accessories are nice but furniture is not worthwhile

I purchased a large number of items from Made when I first moved and found the process to be pretty draining and disappointing. Obviously the designs are nice, however the quality doesn't line up with aspirational design.

I bought a large sideboard for storage and while I kept it as it's mounted to the wall and therefore stable — the product is really low quality for an absurdly high price.

One leg doesn't even touch the ground, it's made of cheap locker material, and spray painted. So yes it's pretty if you don't touch it or get too close, but highly disappointing.

Otherwise delivery times vary WIDELY from days to months and you often need to play detective on where in the world your delivery is. (Sometimes it's lost or never sent!)

The Whatsapp customer service is hit or miss. While I got a couple things I'm happy with, I will be avoiding Made in the future and unfortunately cannot recommend the quality or service.

This review is so belated as I couldn't even FIND how to leave a review on Made's products on their native website.

Great service and fast delivery. Great quality products

MADE has the best quality on the online market. Everything that has arrived (I’ve bought a lot from them) has been perfect. I really like the online showroom option and had a great interaction with the Berlin showroom when buying a lounge. I would never chose any other furniture company to be honest.

Satisfied!! Well packed. Wish international shipping is available from Made as total cost is big

Delivered on time and items exactly as described

I generally like Made.com, you've got some great designs, but there are a few issues that make me buy from you less than I would otherwise:

1) I've been dissatisfied (in one case strongly, in one case only slightly) with the quality of two out of three items I have ordered so far. On the Margot chaiselongue, the quality of the upholstery sucked and it was just a very disappointing experience to sit on that thing. For 600 Euros, I want to enjoy sitting on that chaiselongue. Or charge 700 Euros for it if you must, but put some premium upholstery in there, preferably with springs. On a kitchen shelf I ordered, the varnish on the shelf boards was partially missing or inconsistent and the wine glas holder didn't fit onto the shelf board very well. The quality should be more consistent overall, and I'd rather pay a little more for a piece of furniture if needed, but I want the quality to be top-notch.

2) The deliveries often take very, very long, at least for larger pieces. I understand that most furniture is made to order and therefore takes a while, but there is usually a limit on how long I'm willing to wait. I've just waited almost 5 months on a Cecil chair. It's a beautiful chair and I'm happy I got it, but if I need something like this chair, I'll be thinking twice whether I'm willing to have that corner of my home be empty for almost half a year or whether I can maybe find an similar alternative somewhere else that ships faster.

The bench was exactly like the photo, it arrived earlier and it was even better than I was expecting. It was packed very well.

Most of the the items arrived damaged or broken. It took a lot of effort to repack and send things back, not to mention organizing a delivery/pick up.

The quality of the goods are low, I would say Ikea level to be honest but much more expensive.

Customer service is really bad. Some things took 3 months to show up (broken) and some things are going to take almost a year to arrive. They only offer you a 10 euro coupon if you keep the broken stuff. Feels really bad to deal with this to be honest.

Geile Produkte, faire Preise, top Spedition! Alles nach Plan!

Mein Bett wurde nicht vollständig geliefert, da eines von 3 Teilen fehlte. Als sie damit konfrontiert wurden, boten sie nur die Möglichkeit an, es zurückzugeben, weil die Teile nicht mehr verfügbar waren. Ich empfehle Ihnen, NIEMALS bei Made.com zu kaufen.
-------------------------------------------------------------
My bed was not fully delivered, as one out of 3 parts were missing. When confronted about it, they only offered the possibility to return it because the parts were not available anymore. I suggest you to NOT EVER buy from Made.com.

The ordered item never arrived. Finally canceled, Made refunded just a part of the price. I payed 27€ for an article I have never seen. Very disappointing!

Excellent quality, great service!

Highly Recommend
- item arrived perfectly
- product looked just like pictures
- Great design

Transparent customer communications after checking out, Products all have a special design and good quality. Will buy again!

Good luck getting your order.
Bought a sofa end of may. Should've been delivered in July, it's the end of august and I had to cancel my order and ask for a refund.

In general, the customer service at MADE.com is a joke.
None knows anything and no answers are available.
The most outraging part was when someone wrote me “we will keep you updated as we did so far” after I had to contact them because I recieved NO UPDATE that my “express delivery” wouldn’t arrive.

Probably the worst customer service I've ever experienced. I had a simple question/request:

To buy a modular sofa and have the available pieces sent immediately instead of 14 Weeks later. Instead they suggested I should buy the pieces separately (which cost 1000€ more) if I want them immediately. And all of this in very bad German and in an unfriendly way.

The service was excellent and the commode was magnificent, sure i will order from them next time👌🏻👌🏻

Very good quality of the furniture. Perfect fit when we assembled it. Noble design. We waited quite a bit for the delivery, but it was worth to be patient :-)

Super dissapointed still now after one week. 2 orders, 2 returns. Worst customer support in Germany ever. Kilby collection arrived in really poor quality, despite high price and promising high quality pics online. I am really asking myself whats going on inside Made.com. Is there no Quality Management departmemt that checks the furniture before they are shipped? What kind of logistic department can work with lousy suppliers and knowingly risk that high priced furnature arrive damaged and need to be returned? What about real customer support, saying sorry like you mean it and offering fair solutions? What about sustainability and trying to reduce the carbon footprint? What about keeping your brand promise? Long Term Management strategy? Would really be curious to hear what the Leadership team has to say, if they knew what was going on at the basis. Hoping for answers and a second chance with a Happy End, but my expectations are slim.