myvitality.store Reviews 

THIS PRODUCT AND COMPANY IS A SCAM!! I ordered the Magic Pro 3.0 and was supposed to get additional free items which I did not. When the device arrived it does not work at anll and it is small as a toy! Trying to get a refund from them is like finding a needle in a haystack. They keep giving me the run around. They are telling me one thing and the bank another!! DO NOT WASTE YOUR MONEY ON THIS SCAMMING COMPANY OUT OF HONG KONG OR ANY OF THEIR FALSELY ADVERTISED PRODUCTS!’

Scam company sold a worthless product customer service gives you the runaround in short you will never get your money back my vitality magic pro 2.0 was advertised on Facebook because of that I will not buy anything advertised on Facebook anymore you don’t know what kind of company you are dealing with no refund no customer service useless machine don’t waste your money

They did not honor my refund request. I initiated a refund request a week after receiving the product and 2 months and 19 email exchanges later they have not even allowed me to return the product.

Stay away from this company DO NOT BUY FROM THEM!

No refund just like all the other reviews! The company are fraudulent do not buy they asked me to leave positive reviews for a refund which I’m assuming here the people who have were in the same position trying to get a refund.

If could give a minus star I would, It was great until one side stopped working a week in. There's no customer service number to call and email is a endless loop of them asking for a detailed video that they say they can't find in your email or they can't open and keep requesting a video, I can see it's attached and can open and play.
Whatever you do don't purchase from this company. You'll not get any customer service and they won't honor refund or replacement.

I would rather give them zero stars. Customer service is an almost farcical AI
I ordered a device. It did not work for me and I wanted to return it. After 3 attempts to convince me to keep it they gave me directions for the return process. This required me to give them info which they already had (it was, in fact, in our email thread) so they could generate some kind of number and then a label. I immediately gave them the info (again) and more than A MONTH later I am still waiting for the label. I have written numerous times and always get essentially a verbatim response -paragraphs long, flowery, obsequious - about how important my business is to them and how they are expediting my request and they just need a few more days. I told them I would start reporting them - this led to an assurance that they’d wrap the process up within a week. That was 2 weeks ago and the emails I’ve sent since are all responded to with the same flowery obsequious language.

I purchased this item online in good faith but since have been left completely stressed out by the absolutely disregard for the customer. I requested a return and refund the same day as the delivery due to a serious neck injury for which I was advised by clinicians not to use any product. I explained this and the return was granted. However for the last 3 weeks I have received no return label or information on how to proceed, all I receive is emails stating that they are in the process of creating the return label! This is just totally unacceptable and is causing me a huge amount of stress at what is already a terribly difficult time, all I want is the return label as per the promise and terms of sale and return this item which hasn’t even been opened! Please please please send the return label and refund the money so this out any more delaying like any decent company would have done immediately under distance selling laws! I am so stressed it’s impacting my recovery!

I received the Magic 2.0 on March 24th 2026 and requested a return shipping label for a full refund 9 days later on April 2nd 2026. Well within your 90 day return policy your company claims to have. I have emailed this request 7 times since my initial request. It's now the 28th of April and your company still cannot deliver a simple return label. AVOID this company. Their lack of customer service and inability to produce a simple return label in a timely manner is ridiculous and basically fraud. SEND THE RETURN LABEL AND REFUND THE FULL AMOUNT AS PROMISED IN YOUR RETURN POLICY. Order #29296

After nine months of waiting for a return label still nothing. I sent an email daily still nothing. This is horrible customer service. This is a horrible company. Anybody want to buy a broken unit

Overpriced and useless. If you still wanna try it after reading so many negative reviews about it, you can find this item way way cheaper on Amazon.ca just for 24.90 cad. I paid 125 cad. Stupidity fee was included.

This company needs a zero star rating and also a warning to would be buyers. Bought unit on January 8th. It came with no instructions! I couldn't seem to get it working, I started emailing customer service before end of January for help. By February 3rd I asked for a refund. There were 17 more email correspondences documenting my insistence that unit was broken, pictures of original boxes as requested. Basically complying with every extensive demand for a return. I asked repeatedly for an RMA and return instructions. By end of February I took the case to my credit card company and My vitality Store put the case forth that I had never contacted them! What total scumbags!

Actually- ZERO!! Complete scam! After having paid almost $100 for this product, that NEVER WORKED AT ALL, 4 months later, and multiple videos and pictures requested by them, following up with multiple emails, they don’t even bother to respond any more!! Please dont waste your money. I should have read reviews online first. So many folks have been taken by this scam!!

Zero stars, not even worth one. Completely ignored my refund request. I ordered on 11/13/25, received the item 11/25/25. I tried it and all I felt was just electric shocks and it heated up way too fast. It burned the skin on the back of my neck. I contacted them on 12/4 to request a refund as this was not what I expected. I was well within my 90 return window. I received nothing. No acknowledgment, no auto responder, nothing. I waited a few weeks and contacted them a second time and again no response. I wish I had seen these reviews before wasting my money. Now all I’m getting from them is spam trying to get me to buy another one. The only reason I didn’t block them is they could use that as an excuse as to why I didn’t get their “customer service” responses. Do NOT give these con artists your money

I'm writing to you because this device has been invaluable to me. I do paintless dent repair and 4 days ago I was working on a very large dent on the bedside of a pick up truck. While pulling with all my strength the tool I was using came loose and I launched backwards, tripping over my stool and landing hard, on the cement floor. My lower back hit the floor, but the back of my neck hit the smooth edge of the bottom shelf on my tool cart with tremendous force. I was momentary unable to move at all. When I tried to get up my neck was locked up and when I tried to move I screamed in pain. I thought I had broken my neck. After several minutes I was able to stand up with assistance from my customer. But I still couldn't move my head without excruciating pain. The muscles were in shock, for want of a better word. I had X-rays taken and nothing was broken. I contribute that to the C-4-5&6 fusion with a titanium plate surgery I had done in 2013. But the muscles were horribly smashed and sprained and I had to use the neck brace you sent me to avoid excruciating pain. I immediately started treatment using ice packs. While that helped, I think what REALLY helped me was the Vitality 2.0. The stimulator therapy provided incredible relief and over the last 3 days I have seen great improvement in both pain reduction and range of motion. I know without a doubt, that I would not have the mobility and relief I have now without your device. I want to thank you from the bottom of my heart for designing and building something that can help so many people with debilitating pain. I've told numerous people about it and I hope they take the chance and try it for themselves. Even my doctor said he will be ordering one.

The muscles in my neck get extremely tight from stress and poor posture. The kneading mode is my favorite. It feels like the muscles are finally releasing instead of staying all the name.

First I received the MagicPro 2.0 with no instruction manual. I contacted Vitality customer support who returned an electronic copy with advise on which modes and what intensity. My experience went downhill from there. I followed their advise got no improvement and requested their money back guarantee. I should've known with their response this company's product is a scam as well as the company. They offered me to keep the product that doesn't work for me however I had to make a 20-30 second video saying how wonderful their product is. I told them that in my experience I had nothing positive to say about their product. Then they offered 50% refund and keep the product. I refused that offer. I was advised that they refund would go to to payment used for the purchase. I explained that it was a visa gift card that once the fund are spent you can't apply more funds. Their response was sorry we can't refund your money. STAY AWAY FROM THIS COMPANY AND THEIR PRODUCTS.

I purchased the Vitality Magic Pro on the 26th of February and whilst they have taken the payment there is no tracking or shipping details ever provided. I have instituted a Charge back to them on my Visa Card

If I could give zero stars, I would. This is the worst customer service I have ever dealt with. After only three months of owning the device, it broke and the company refused to help resolve the issue. I followed up with their support team four separate times and was eventually completely ignored.

For a product that costs this much, I expected much better support. Instead, I was left with a broken device and no solution.

I would strongly recommend not purchasing this product. A family member of ours also purchased from this company and experienced a very similar issue that was never resolved.

After receiving the Magic Pro device I requested to return it, unopened. They advertise a 90 day full refund, but refused to honor it! 25 emails, a dispute filed with PayPal, which they denied, I can only get 45% of my $145. Order. Granted they offer i keep the device, but I don't want it.
Buyers beware, this company is dishonest.
Plus, now that I am a disgruntled owner of this device I opened it and tried to use it, that's a joke. If you can understand the voice commands and actually get it to work, good on you.
This only makes me even more angry about this purchase.

I bought the neck massager a couple of months ago and it has really helped with my vertigo. If I don’t use it, I feel it again so this prevents me having to take tablets all the time. It’s an excellent device.