mytyres.co.uk Reviews 

Do not use this company, they will not communicate with you, if you have a problem you will probably wait for months for a response. Very unprofessional, if you won't a great service choose elsewhere.

I ordered 4 tyres on 01/07/2026 with delivery 2-4 days. I eventually got 2 tyres delivered on 09/07/2026. The DPD courier advised the other 2 tyres were lost in transit and for me to contact MYTYRES. I contacted MYTYRES on 14/07/206 to cancel the order. They arranged collection of the 2 tyres and advised refund would be in my bank account in a few days.
No refund received by 17/-7/2026, after many annoying chats via there online chat where your chatting with a computer having to constantly repeat the whole story multiple times, I was assured then full refund had been sent.
On the 18/07/2026 DPD then delivered 2 more tyres for an order that I had already cancelled on 14/07/2026.
Again had to use MYTYRES online chat and they arranged another collection for 21/07/2026 and sent me an email to confirm collection date and also sent me a form to complete with the couriers reg and signature advising I need to needed to be there for the collection.
I took the day off work to be there for the collection. Nothing received from DPD courier as you usually get a txt with time slot. I again used MYTYRES online chat and was advised that there was no collection and kept asking me to provide the order id repeatedly . I must have been on the chat at least 2 hrs, demanding to speak to the complaints department or a manager but found I was in a continuous loop where the chat bot was just asking me for order number and asking me to give details of the reason for my chat enquiry. As you can imagine this was very frustrating.
So at this point , I'm still waiting for my refund as of 21/07/2026 (paid for the tyres on 01/07/2026). I have 2 tyres in my garage waiting to be collected but no way of speaking to any human to sort the issue out. If you call the numbers provided on MYTYRES and google they are incorrect number and your told to re-dial. I've now contacted my bank to arrange a charge back for the payment but now have to wait until 30 days without refund to process my claim.
I would not recommend anyone using MYTYRES, this is the worst customer service I've had. Why these companies can't just have a human to speak to is crazy.
So , place your order and get 2 out of 4 tyres delivered, hit a brick wall trying to get your money back.
AVOID LIKE THE PLAGUE.......

Found the tyres I wanted.
Uk Website said in stock.
Ordered tyres.
Found out this is a lie. In stock Germany.
Ordered 8th July estimated delivery 21st
Tracking says DPD Germany has them. UK DPD saying awaiting parcel. It's now the 20th.
Won't be using them again.
Based on this experience would not recommend.
Hate to think what would happen if I have to return them.

MyTyres is an Internet service of a company called Delticom. Which may not sound like a problem but it is. I ordered and paid for four tyres on the 31st of May 2026. They split the order into two, presumably because the sizes were different, and informed me they didn't have stock of one size so they dispatched two tyres and I was told the others would follow shortly. Sure enough two tyres turned up within days. After a week I tried to chase the other two tyres, this is where the problem starts. Mytyres shield themselves behind two chatbots, Tread and Alloy. If you call you talk to Alloy, which is as frustrating as it is futile. It also point blank refuses to put you through to a human but suggest you whatsapp Tread who will be able to assist. The whatsapp is the same number so basically you are now texting the same hopeless Chatbot. There is no other way to contact MyTyres
Emailing Delticom is just as fruitless. They reply with a holding email and then take a week to reply.
During this communication disaster Delticom did send out a second pair of tyres which DPD returned to Germany, as Delticom hadn't provided the full delivery address. Delticom then contacted me for my address, remember they had already delivered one pair of tyres, and eventually on the13th of July, a full seven weeks after receiving payment Delticom / MyTyres fulfilled the order.
If you're happy to deal with this level of incompetence and aren't in a rush for your tyres, then go ahead, place your order. Otherwise choose more wisely and go anywhere else..

Terrible experience. Placed order, when heard nothing I chased, only to "speak" to a bot that told me that had been delivered.
Then only another bot, that told me they had not.
8 days to date and no refund from when requested it and had to raise a dispute with the bank.
Would not recommend the risk for £20 saving.

Impossible to reach customer services very slow still have not received my tire would never use them again

4 x Tyres ordered, paid for and delivered in reasonable time. No problems at all. Thank you. Email communication good. Would recommend.

Price good, but I wouldn't use again unless I was in no hurry.
Online stated in stock and delivery 2 to 5 days (with comment that 90 % are delivered in that timescale. I messaged them to ask where my delivery was after the 5 days, never received anything back from them.
Eventually got DPD tracking in a foreign language. Couldn't track.
Order eventually turned up, but had to purchase another in the meantime. I'll keep as spares. Service poor, delivery 2nd rate, THEY LIE AND DONT RESPOND.

Ordered tyre on 8th July. Stated delivery 2-4 working days. Got initial delivery notification but nothing since.

Only allows status check once per day unless you sign up for an account. Delivery status showing as unavailable. Submitted query form but no response.

Went to phone number but only links to AI which said item had been delivered but quoted details to quickly to write down. Would not email proof of delivery.

Tried webchat which said tyre had not yet been delivered and expected on 21st July. So which is it? Chat indicated agent would answer within 5 minutes but nothing in over 10 minutes.

Now going to start credit card chargeback.

I ordered 2 Falken Wildpeaks on the 9/7/26 & then realised the tyres were coming from Germany with a lead date upto the 23/7/26.
I was annoyed that I didn't check feedback on my tyres & I read the problems with delivery times & being unable to contact them.
I emailed to cancel the order on the 13/7_26 & tried to ring the UK contact number a waste of time as no response from either.
However I checked the DPD tracking info & low & behold I received the correct tyres today!!
Perhaps I've just been lucky or their sorting the shipping process out now.
I would say place your order & see what happens.Myself I was pleased how it turned out..
BEST OF LUCK!!

My experience with MyTyres has been extremely disappointing from start to finish.

The initial issue started with a failed delivery, which immediately led to difficulties trying to get any meaningful support. Contacting the company is incredibly frustrating as there appears to be no straightforward way to speak to a real person. Every attempt to seek assistance resulted in what seemed like automated AI-generated responses, which did nothing to address the actual problem or provide any clear resolution.
The biggest issue has been obtaining a refund. Despite the tyres being collected and MyTyres confirming that a refund would be processed, I am still waiting more than three weeks later for my money to be returned. Over the last two weeks, I have sent multiple emails chasing the refund, yet I continue to receive generic responses and no payment.
The lack of communication, poor customer service, and failure to process a straightforward refund in a reasonable timeframe have left me with no alternative but to commence legal action to recover my money.
A refund should not require weeks of chasing, countless emails, and ultimately legal proceedings. Based on my experience, I cannot recommend MyTyres and would strongly advise potential customers to avoid at all costs.

Can’t believe how lucky I am looking at the other reviews. Great service and price. Two Falken 520 tyres delivered within a week. Just under £300.
Would definitely use again.

Yet another unhappy customer!

Place order July 6 - said 3 - 5 days delivery. July 11 they tell me it will be another 3 days - July 13 they say delivery on July 22.
Useless.
Update 22/07/26 Despite me receiving a confirmation email that my order was cancelled - two days later they debited my card - a week later they delivered the tyre!
Spent 40 minutes on the phone fighting with an AI answering service trying to talk to someone to get it resolved.
This really is a company to avoid unless you're actively looking for a massive headache!

Agree with all the other comments here; you will never see your order and the site / company should be listed as a scam and taken down. They will always seem to stock tyres you cannot find anywhere else, then claim shipped. When you check the delivery date online after about 10 days of waiting, you will see it is always some date a month or so in the future. There is no way to contact them.

My tyres.co.uk, 123tyres.co.uk, Giga Tyres, and Tirendo are all owned by Delticom AG, a German company. Please believe the reviews and do NOT buy tyres from any of these online shops. They are massive time wasters- it took me 2 months to get a refund for an order I never received.

To make a long story short, I ordered a single tyre on 4 May 2026 (unfortunately the tyre I needed was discontinued, and mytyres.co.uk was the only shop that listed it as "in stock"). On 22 May my order was cancelled because the tyre was lost during shipping. On 3 June I still hadn't received a refund, so I tried ringing them. You can only talk to an annoying chatbot who keeps asking you for your order number, then phone number, then order number, then phone number etc. until you go nuts and hang up. I then sent a message using their contact form. I received no reply, so had to file a credit card dispute with my bank. I didn't receive a full refund until the dispute investigation was completed on 6 July! So it took 2 months to get my money back. Delticom offers absolutely no customer service. It's just a black hole.

Please do not buy tyres from any website owned by Delticom.

A terrible experience: missed deadlines, order cancellation, and a battle to get my money back. If you have the time, the money, and nerves of steel, then My Tyres UK is definitely for you. I DO NOT RECOMMEND.

Ordered 2 motorcycle tyres from mytyres. Website said "In stock, 2-4 working days". Arranged for fitting some 10 days from ordering. Just got an email saying "Due to the current high demand, the delivery of the ordered articles will probably be delayed by 3 days". Spent 15 minutes on the phone to their AI "Customer Service" BOT. The worst customer experience I've ever had.

Very slow for the tyres to be delivered. The dates kept getting pushed back and it took about a month to get them. No customer service just weak AI

Scam! Avoid!
Ordered new tyres on Sunday, all paid for. Got an email to say it will be passed for processing and delivery when payment is completed?! But I already paid!
Then absolutely zero contact from them.
Phone number is an automated system which does not seem to be capable of understanding when given order number.
I then tried WhatsApp, and very similar, was asking to repeat my email address number of times. It was written black and white, I could not make it any easier! Eventually told me my order can not be located.
I replied telling them they are scammers and I will be requesting a charge back from my credit card provider. I then got a reply saying an agent will be with me in less than 5 mins, but it never happened.
I will be contacting my credit card provider for a charge back, and I would recommend that people stay away from this scamming company.

PLEASE! SAVE YOURSELF THE TIME EFFORT AND HASSLE. GO SOMEWHERE ELSE.

I ordered 6 tyres 3 months ahead of a road trip not too worried about the comments on slow delivery. How many arrived the week before? 2!

Original order was cancelled after 5 weeks because they had no stock despite them having more tyres available online the next day for double the price.

Then had to make separate orders for 2 and 4 tyres. The 2 arrived after 6 weeks and the order of 4 was reordered by customer service 3 times citing warehouse delays. After some strong emails and promising they would arrive within 10 days (more than the 2 they advertise) they arrived 3 weeks later after I had left. Can’t even get through to a human on their chat bot anymore and have been left trying to sort a return through the AI assistant.

Will I get my money back? Who knows but I’m £700+ down and getting zero help. They aren’t an English company.