myclock.se Reviews 

No delivery and support unresponsive.
Placed an order on June 26 and money was charged on my credit card. The shipping company notified me on an upcoming delivery, pending the package being handed in. Nothing has happened since (today in July 13). Sent a request for update to the support e-mail June 6, but no respons whatsoever. Tried to use support form on their website but that don't seem to work.

I placed an order on 29 June 2026 and received an order confirmation immediately after payment.
Since my original review, I have sent additional emails requesting an update on the order status and shipping information, but I have still not received any response.
I have also contacted my bank to understand the card dispute process and contacted the police for guidance.

The police advised me to wait two weeks from the order date to give the company a fair opportunity to deliver the product before considering further action.

At this point, my main concern remains the complete lack of communication. I will update this review again if I receive a response, tracking information, or the watch.

I have ordered a watch on 11th June. And they have sent me a wrong order on 17th June. I immediately mailed them and requested for a return and refund. They replied me the next day approving to initiate my return and asked me to send it back, sharing the shipping ID. I have returned it on 23rd June via Postnord sent them the shipping ID. The item has reached their local service point on 26th ready for pickup. I have been mailing them to collect it asap and process my refund. But haven’t received a single response from them. It expires on 3rd of July and will be sent back to me if left uncollected but they seem to have been ignoring all my mails.
I am therefore thinking for a chargeback dispute to receive my refund.

Very disappointed with their customer service and communication. Not trustworthy at all.!! DO NOT RECOMMEND.

Order #50632

Bought a watch 16th april.

I never received it.

Customs in Denmark returned it, for some reason that i dont know of.

I asked myclock.se about the reason, since i was sincerely still interested in it.
- And even had plans to buy a second watch from them that i found interest in.

I asked for a refund in the same time, and planned to re-order it later on after they had investigated why the watch was returned back to them from danish customs.

I got respons 28th april from Johanna that they would investigate it, and in the meantime i would get my refund within 5 working days.

On the 5th May still no refund but Anders now says he will collect the package(which was sent back) tomorrow.
And then he will refund me.

On 6th May i responded thank you and asked for explanation(again) why it was sent back.
- No respons.

On the 11th May( days ago) i sent a new email asking about the refund.
- No respons.

Now it is 33 days ago from when i bought the watch, and i have neither the watch or refund.

So i feel like i am going to go for a chargeback on my card soon now.

I am very dissapointed in how they handle their business, if i have to say it in a nice way.
- I dont recommend them.

They are not trustfully unfortunately.

Sincerely,

NEW update to be fair:

Got refund a few days after my post was made.

I give them 3 stars instead of 1 to be fair.

I hope that they will straighten up abit for the future.
The business could do good if they put just abit effort in it.

I returned an unopened watch exactly as received. The merchant approved the return and confirmed by email that a refund would be issued within 3–5 business days after they received the package. The return was delivered on 17 November, but weeks have passed and I still haven’t received any refund. The company has also stopped responding to my emails.

I want to warn others to be cautious, as my experience, and similar reviews from other customers, suggests that refunds may not be processed even when returns are approved and delivered.

Very disappointing experience.

Still haven’t received my refund after returned order

Review:
I ordered two clocks from Myclock, but I didn’t manage to receive the package before it was returned to the sender. According to the tracking information, the company has already received the returned items, but I still haven’t gotten my money back.

I have contacted them multiple times but never received a reply. I would really appreciate getting my refund as soon as possible, since the products are already back with the company. This has been a very frustrating experience, and I hope it gets resolved quickly.

Updated: After writing back my experience, myclock responded promptly and shared the shipping link.
I have been told, they fixed the payment issue based on my feedback.
I would definitely withdraw my previous judgement and looking forward to receive my watch.
I am happy with the customer treatment how it has been handled.
Thank you.
-----------------------
I made a purchase after failed attempts. However, I did not receive any order id or tracking detail.
Payment link was provided by Anders.
I tried to find contact detail and tried to contact support. Their site is not responding nor there was any phone number to contact.
I am not sure how to contact them. Hence writing here.

A really nice watch. I lovet it!

Good kvalitet

Everything was perfect

Big sortiment with good quality and fast delivery! 👌💯💥

They are fast to ship and helpfull when you want to return and get another one. I have bought 2 clocks and will bye more. The price are good and werry fine clocks.

I had problems with a watch they send me a new one. Great service. Im really pleased. Great watches 5/5

When I saw the struggles my colleague was going through with their business, I knew I had to reach out to Fantastisk service och vänligt bra upplevelse. Ni fixade så vår son hann få sin klocka innan födelsedagen. Superstort tack från oss!

Customer services are rude and lie to you. Unhelpful to say the least.