Great experience went into the Market Place Perfume Shop and was served by Jade.I was welcomed and advice was given on what I wanted. Jade gift wrapped my purchase and while doing so told me about oth... See more
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Order number: 200005671106 The first time ordering from this website as it seemed legit. I ordered 100ml of creed aventus absolu and after opening it a standard creed aventus was inside the fragrance... See more
Company replied
Couldn’t believe they could sell this perfume for over 50% less than everywhere else. Ordered 03/10, regular updates (4 updates) on delivery and received 09/10. My wife loves it. Great services and u... See more
Company replied
Always look towards this fantastic company when myself or my hubby run out if our favourite perfume/aftershave. They keep you updated every step of the way - even letting you know when parcel is at... See more
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Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
193K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service and prices
Excellent service and prices. Have used this company on 2 occasions now for fragrance purchases.
September 6, 2026
Reply from MyOrigines
Hello Marilyn,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you appreciated our excellent service and prices, and that you’ve chosen us for your fragrance purchases on two occasions.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines.
Have a lovely day,
The MyOrigines Team
Delivery was quick
Delivery was quick, products are really good. I would highly recommend it
December 5, 2025
Reply from MyOrigines
Hello Marie,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you appreciated the quick delivery and the quality of our products, and that you would highly recommend us.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
Good prices and I had a quick delivery
Good prices and I had a quick delivery
November 1, 2026
Unprompted review
Reply from MyOrigines
Hello Jacqueline,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you appreciated our good prices and quick delivery.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines.
Have a lovely day,
The MyOrigines Team
The first time ordering from this…
Order number: 200005671106
The first time ordering from this website as it seemed legit. I ordered 100ml of creed aventus absolu and after opening it a standard creed aventus was inside the fragrance box. As the outer seal has been opened it now seems like it can’t be returned.
October 30, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
Faulty product
Bought 2 Guerlain lipsticks as a present for my daughter. After 2 uses the lipstick snapped Contacted customer service and sent photo of the lipstick. Got email back asking me to complete a form and send photo of product and photo of packaging. Rang customer service and explained didnt have packaging, lipstick snapped after use and form is for receipt of damaged goods. Still wanted form completing and photo sending even though she could see photo i sent. Then said i would need me to return lipstick for refund. Explained again it was a present and i did not have it, it was now in another country. Said to provide the address of person who had the lipstick.
Not helpful at all and a lot of hassle so will not be returning the lipstick and will never order from this site again.
Lipstick not fit for purpose and returns made difficult
Have now got response below asking me to contact customer services. If they read this review would see i have already done that, given my order number and got nowhere!
October 28, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
Reply from MyOrigines
Hello Pia,
Thank you for taking the time to share your experience and for your trust.
We're delighted you enjoyed our products, great prices, free samples and fast delivery.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
Superb delivery times
Superb delivery times. Excellent price - awesome communication. Highly recommend.
September 22, 2026
Reply from MyOrigines
Hello Rich,
Thank you for taking the time to share your experience and for your trust in us.
We’re delighted that you appreciated our superb delivery times, excellent prices and great communication, and that you recommend us.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
The second .time I ordered some…
The second .time I ordered some products.
It was treated rapidly and delivered accordingly to the store
April 24, 2026
Reply from MyOrigines
Hello Joseph,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you appreciated the quick handling of your order and its delivery to the store.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
Great experience went into the Market…
Great experience went into the Market Place Perfume Shop and was served by Jade.I was welcomed and advice was given on what I wanted. Jade gift wrapped my purchase and while doing so told me about other offers so I bought two more products totaling about 300 pounds she also set me up for a points card to start saving up for money off future purchases I will definitely go back and shop there again I felt a valued customer.
October 23, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience and for your kind feedback.
We are delighted to hear that you received such a warm welcome and attentive service from Jade, and that her advice helped you find products you loved.
However, we would like to clarify that MyOrigines is an online-only retailer and does not operate physical stores or offer a loyalty points card. It seems your review may have been intended for another retailer.
Should you need any assistance with MyOrigines, our Customer Service team is available at info@my-origines.com or on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm).
Our virtual assistant is also available on our website to help you with any questions.
Thank you for your understanding, and we hope to welcome you to MyOrigines in the future!
Kind regards,
The MyOrigines Team
Warning to UK customers
I am writing this to warn other UK customers before buying from MyOrigines.
I purchased a 100ml perfume for £56. When I needed to return the unopened, unused item, I contacted customer support expecting a standard UK return process or prepaid label.
Instead, MyOrigines requires UK customers to send returns all the way back to their warehouse in Spain at the customer's expense. Because the UK is outside the EU, sending liquids/perfumes internationally requires handling international courier costs and customs declarations. When I took the parcel to the Post Office counter, the combined shipping and customs fees came to approximately £35.00—meaning I would lose over 60% of the item's value just to exercise my right of return.
I spent over a week contacting their customer service team asking for a reasonable solution or a prepaid return label. Every response was a generic, automated copy-paste message repeating that "return costs are the customer's responsibility" and ignoring the fact that cross-border shipping and customs fees make returning items practically impossible for UK buyers.
If you are based in the UK, be aware that while their upfront prices may look attractive, there is essentially no affordable or practical way to return an item if you change your mind. Shop elsewhere with a local UK return address!
Edit: the reply I've received is just proof of everything I've experienced, I've been emailing them for a week just to receive these automated replies!
October 23, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
Wow what great service and…
Wow what great service and communication. Just order another perfume. The price is so much cheaper than any other company l found.
Will always use from now on Thanks
October 21, 2026
Unprompted review
Reply from MyOrigines
Hello Julie,
Thank you for taking the time to share your experience and for your trust.
We’re delighted you appreciated our service and communication, as well as our prices.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines.
Have a lovely day,
The MyOrigines Team
DO NOT WASTE YOUR MONEY‼️🚨
AVOID‼️
FAKE PRODUCTS‼️
Impossible to return perfumes and fragrances from the UK. All courier companies strictly classify as hazardous/dangerous flammable liquids.
I ordered two perfume gift boxes from MyOrigines. Apart from seriously doubting the authenticity of the products I received, that wasn't even my main issue with this company.
When I decided to return the perfumes, I discovered it was practically impossible. Because I am located in the UK and the return address is overseas, couriers will not accept or transport liquids internationally due to dangerous goods restrictions.
I contacted customer service and explained the situation. While they acknowledged the issue, their response was completely unhelpful and pointless—leaving me stuck with products I don't want and no way to get a refund.
Save yourself the stress and money. If you are buying from the UK, do not order from here!
October 9, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
The product is fantastic cost-value and…
The product is fantastic cost-value and the delivery very efficient.
September 3, 2026
Reply from MyOrigines
Hello Susana,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you found the product excellent value for money and appreciated the efficient delivery.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines.
Have a lovely day,
The MyOrigines Team
If I can put 0 stars
If I can put 0 stars , 0 stars I will give them, no communication, the bottle perfume 15%is empty
October 15, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
Will not purchase from these again.
I bought some perfume from MO a few years ago which arrived promptly so I thought I'd purchase from them again. Every time I checked the tracking number the status showed it was waiting for THEIR courier Spring GDS to collect it . That never changed. It never was collected and they made no attempt to alert their courier Spring GDS about it- even though the responsibility of delivery lies with My Origines so I had to request a refund in the end! They just didn't seem to care My order no was 200005252100
August 21, 2026
Unprompted review
Reply from MyOrigines
Hello Jane,
Thank you for taking the time to share your experience and for placing your trust in us again following your previous order.
We are sincerely sorry for the inconvenience caused by the delivery issues with your latest order. We fully understand your disappointment, particularly as your parcel was never collected by the carrier despite the tracking information provided.
After reviewing your case, we can confirm that the refund for your order has been successfully processed.
We sincerely apologise for this disappointing experience. Your feedback is important to us and helps us improve our delivery follow-up procedures and customer service.
Should you need any further assistance, our Customer Service team remains available at info@my-origines.com or on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also contact our virtual assistant directly on our website.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in MyOrigines.
Kind regards,
The MyOrigines Team
Disgusted…
This is my second review on MyOrigines after my first negative review, which they responded and advised me to get back to them. This started 06/09/26 when I ordered 3 items, 11/09/26 when I opened the parcel 1 item was missing. I contacted them and they asked me to fill out the sworn statement and include photos of my ID and the parcel which I emailed to MyOrigines. After a long investigation they replied 02/10/26 with the following
"Following an investigation, the carrier confirmed that the delivery was completed correctly. They also confirmed that no issues or reservations were reported at the time of delivery and that the parcel weighed 1.280 kg.
Therefore, we are unable to proceed with your claim".
The second time contacting MyOrigines after being advised to on Trustpilot, I was again asked to take the same procedure as the first time which I did 06/10/26. Only this time I highlighted that my parcel weighed 850g which can be seen on the shipping label that’s on my parcel, clearly visible in the photo I included. With this photo evidence I believed they would have taken accountability and refund my money or send the item I paid for. Instead they replied 07/10/26 saying "we are unfortunately unable to approve your request"… which means I will not be compensated at all which is absolutely disgusting. I don’t know how MyOrigines can be presented with clear evidence but still reject my claim, resulting in them taking my money for an item I never received… that’s just robbery.
I know this review will trigger a response again from MyOrigines stating that I should get in touch, it’s all to make them appear like they are willing to help so potential customers are more likely to advance. I’m done with MyOrigines, if anyone decides to use this company and its services just pray that your order gets to you with no issues otherwise I can’t see anything getting resolved from my experience.
October 7, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your experience with MyOrigines did not live up to your expectations.
However, without your order number, we are unfortunately unable to identify your file and look into the circumstances of your complaint.
So that we can review your situation and give you an appropriate answer, we invite you to contact our Customer Service directly, quoting your order number:
📧 info@my-origines.com
📞 02 070 970 015 (Monday to Saturday, 8am to 7pm).
We would also like to remind you that a virtual assistant is available on our website to help you with your requests.
Thank you for your understanding. We hope to have the opportunity to offer you a satisfactory solution.
Kind regards,
The MyOrigines Team
Great company
Very happy with delivery time and communication. Just about to put in a repeat order. Great prices and service
October 15, 2026
Unprompted review
Reply from MyOrigines
Hello Efuah,
Thank you for taking the time to share your experience and for your trust in us.
We’re delighted that you’re happy with our delivery time, communication, great prices and service.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience and for your trust.
We’re delighted that you liked the product and appreciated the prompt delivery.
Thank you again for your feedback, and we look forward to welcoming you back to MyOrigines.
Have a lovely day,
The MyOrigines Team
Due to issues with the order delivery
September 23, 2026
Reply from MyOrigines
Hello Dominika,
Thank you for taking the time to share your experience and for your trust in MyOrigines. We are sincerely sorry for the issues with your order delivery. We understand how disappointing it must have been to receive your parcel later than expected.
According to the tracking information, your parcel was delivered on September 29 at 7:33 a.m., six days after the announced delivery date of September 22. Your feedback is valuable and helps us improve our delivery monitoring and customer support.
If you would like us to look into anything further regarding your order, please contact our Customer Service team and include your order number at info@my-origines.com or 02 070 970 015 (Monday to Saturday, 8am to 7pm). Our virtual assistant, available on our website, can also help you.
Thank you again for your feedback, and we hope to welcome you back to MyOrigines soon.
Have a lovely day,
The MyOrigines Team
I bought a 100ml bottle of Creed…
I bought a 100ml bottle of Creed Aventus Absolu from this store on September 12, 2026; I was initially told it would arrive on September 19. That date marked the beginning of my ordeal with this store—the package was originally supposed to... When the package didn't arrive at my home on the scheduled day, I decided to change the delivery option and chose to pick it up at the delivery company's office, thinking it would be safer. Since that day, I have never received my package; I was told it was at a different office than the one I had selected—meaning a different location than the one I chose. Believe me, I went to that office over 20 times, and the answer was always the same: "It shows up as scanned here, but it isn't here." I contacted customer service; every day they asked for my name, order number, email address, and the product's value. Later, they told me they had to speak with the insurance company to resolve the matter. I waited several days until I finally received an email confirming my refund. They said I would receive my money within 3 to 5 business days, but more than a week has passed and I haven't received it. I have tried contacting customer service for days, but they don't respond. This purchase has been a totally unpleasant experience. I chose this store because the perfume was cheaper than elsewhere, but the "cheap" option ended up costing me more. I’ve been dealing with this problem for a month with no solution in sight. My order number is MO-200005306338. Please return my money; the refund is confirmed, but the funds haven't reached my account. It’s been over a week and the money still hasn't appeared. How long am I supposed to wait? They don't answer emails or do anything. The bank warned me not to trust you, but I did, and now I’ve been stuck with this huge problem for over a month—without the product and without my money. My name is Eduardo Gabriel González; Please respond and return my money; I am tired of waiting.
September 12, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience and for placing your trust in MyOrigines. We are sincerely sorry that your parcel has been declared lost and that you are still waiting for the refund after spending so much time trying to resolve this. We understand how upsetting it is to be left without the product and without a clear resolution, especially after contacting us repeatedly.
Your parcel has been declared lost, and we asked you to provide your bank details (RIB) so that we can process the refund. We are also sorry that your attempts to reach us have not brought you the response you need.
Please contact our Customer Service at info@my-origines.com or 02 070 970 015 (Monday to Saturday, 8am to 7pm) so that we can review the matter with you and clarify the next steps. For your security, please share any bank details only through a private channel, never in a public review.
Kind regards,
The MyOrigines Team
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