ZERO STARS….
ZERO STARS….
Extremely disappointing experience with British Airways. The customer service we received at the airport was appalling. My dad was travelling business class, and the least we expected was basic courtesy, kindness and professionalism. Instead, the staff were rude, dismissive and completely unhelpful. Even a simple request to take photographs of our luggage before check-in was met with an unnecessarily rude response. There is absolutely nothing wrong with staff enforcing rules, but there is a professional and respectful way to communicate with passengers. Paying for business class does not mean expecting special treatment, but it certainly should not mean being treated with disrespect. British Airways seriously needs to improve its customer service. Very disappointing experience.
WE WILL NEVER FLY WITH BA AGAIN!!
Reply from British Airways
Hi Dela, thank you for taking the time to share your experience. We're sorry to hear about the service you and your dad received while travelling with us and that we let you down. This isn't how we want our customers to feel when travelling with us.
We'd like the opportunity to put things right. If you haven't already, please get in touch with our Customer Relations team here: ba.com/information/help-and-contacts/complaints-and-claims. Your feedback matters to us and will help us to keep improving.