I am writing to raise a serious complaint regarding My vehicle has been held at your *Dilshad Garden Ola Service Centre since 26th July 2026 till today for more than a month.

*Issue Details:*

I initially visited for a charger-related issue.During checking, your technician/mechanic sparked and damaged my display completely.The display is now destroyed due to your staff's negligence.
When I tried to raise a complaint about the charger, your staff said they are unable to raise it. Finally, a complaint was raised on 14th August but since then, there has been no resolution.

The Service Centre Manager, Mr. Rajiv Sharma is not responding to calls or giving any proper update.
Every time I call, I am simply asked to "visit the centre for enquiry" without any resolution.

This has caused me immense harassment, financial loss, and mental distress. For more than a month I have been forced to travel by public transport, and I have made multiple visits to your service centre at my own expense.

I am highly disheartened by your service.

My Demands:

1. Immediate repair and delivery of my vehicle in perfect working condition, including replacement of the display damaged by your technician at no cost.
2.Proper compensation for:
a) Loss of use of vehicle for more than 40 days.
b) Travel expenses incurred due to public transport.
c) Multiple visits to the service centre and mental harassment.
3. A written explanation for the delay.
4. A strict deadline for resolution. I expect my vehicle to be returned within *48 hours* of this email.

If this is not resolved immediately, I will be forced to escalate this matter to the *Consumer Forum and on social media

Please treat this as most urgent.