★☆☆☆☆ Charged for extras I never asked for – and billed MORE than the contract I "signed"

Rental at Ljubljana Airport, 27 June – 4 July 2026 (RA 9611920769). Booked through DiscoverCars for 130.34 EUR, car hire only, with Loss Damage Waiver already included. I have full rental coverage through my Mastercard and told the counter staff explicitly that I wanted nothing added to my booking.

What I was charged: 445.54 EUR. More than three times the booked price.

How it happened: the agent's screen faced away from me. I was handed an electronic signature pad showing nothing but a blank white box. No price breakdown, no terms, nothing on paper. I signed, believing I was confirming my existing booking.

What had been added: a "Basic Package" (deductible reduction) at 203 EUR incl. VAT – more expensive than the rental itself – on top of coverage my booking already included. Prepaid fuel, switching my booked full-to-full policy to full-to-empty. A "Flexi-Return" fee for changing return location – although I picked up and returned at the same airport.

The part that should worry every customer: the rental agreement they later sent me totals 426.02 EUR. My card was charged 445.54 EUR. They billed me beyond their own signed document. When I complained, they refunded only that difference and declared "all other charges are correct and will remain unchanged."

They also claimed I "received the signed rental agreement when collecting the vehicle." Their own system emailed it to me at 14:19 on 4 July – six minutes after I returned the car.

A signature on a blank pad is not consent to 300 EUR of extras. If you must rent here: refuse the pad until you have seen a printed price breakdown, photograph it, and record the conversation. Better: rent elsewhere.