Review of Vimla!


Rated 1 out of 5 stars

Nightmare customer support!

eSIM stopped working and I lost connection completely and there's no one to help out! A stupid chatbot that tells you customer support is closed and check working hours despite that it is already during the working hours!! So, you're left with the slowest customer ticket system on earth that takes days and weeks to settle an issue!!! This is just terrible!!

4 September 2026
Unprompted review

Reply from Vimla!

Hello!
Thank you for your review.

I'm sorry to hear that you've experienced issues with our AI bot.
If the bot can't answer your question you can click on "Supportagent" to be transferred to a colleague for further support.
I hope you receive the help you need!

/Karin & Vimla 💚️