I am sharing my recent experience with Hummingbird Motors to raise awareness about vehicle safety and consumer rights.
I purchased a used 2019 Kia Sportage from them in January. By May, it suffered a serious engine failure. Following their repair, a severe safety issue emerged: the vehicle actively pulls the steering wheel sharply left and right and the brakes engage independently without driver input.
The dealership eventually agreed to look at the car, leaving me with a hire vehicle. They held my vehicle for 5 weeks, failed to produce a diagnostic report, and has now rejected my legal right to a refund under the Consumer Rights Act 2015—dismissing independent braking as "normal behaviour."
From Monday, I will be stranded without a safe vehicle to drive. I expect a higher standard of safety and consumer care from a major brand franchise. Be very careful about the brand you buy! @KiaUK