I recently took my BMW X5 for repair, they took 2 days to diagnose the problem and fix it, whilst they had it they came up with other issues that they said they found, which I gave them the green light to do the extra work. However they fitted 2 new rear tyres and said it needed tracking at a cost of £180. plus other items, a total cost of almost £3000 . The tracking has not been done, they said it needed a new backing plate on the NSF, this has also not been done but they have billed me for it, I have tried to contact them, but no response they just ignore me, when I phone them they just pass you on to another department. AVOID at all cost.