Ordered a washing machine in store and delivery arranged for the following week.
Day before delivery text received confirming time window for next day delivery.
On day of delivery received a call from depot saying item wasn't going to be delivered and no information given other than told it might be delivered next week.
Called customer service and after waiting 30mins on the phone was told that it would be delivered next day by special delivery......no it didn't happen. Since then customer service contacted several times (yes waiting for long periods each time to speak to an agent) still cannot arrange delivery.
Customer services now appears to be sourced to off shore agents ..difficulty hearing the agents on understanding them.
Avoid JL if you want good customer service.
They also now try to get you to leave your queries on whats app with a promise to get back to you ....still waiting. We've decided to cancel the order if we can get through.
Not good enough JL.
Update
Washing machine arrived this afternoon with call from driver 20 mins before delivery.
Whilst we are glad to receive the product I dread having to use customer services again and the comments above still apply.
I hope the machine doesn't have any issues as I would not like to have to try and deal with the offshore customer services again.
It will definitely make me think twice before I buy from JL again given the above.